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Try calling right at 8am when they open. I got through twice that way, but it still took 45 minutes on hold each time.
I've been dealing with Washington ESD for months and can confirm they almost never call back unless it's legally required like for hearings or mandatory interviews. The callback feature through their phone system is essentially broken - I've requested callbacks dozens of times and never received one. Your best strategy is to keep calling persistently, especially right when they open at 8am or try mid-afternoon around 2-3pm when some people give up. Also make sure you continue filing your weekly claims even during adjudication - that's crucial to keep your claim active. The waiting is brutal but eventually you'll get through if you're persistent enough.
Last tip - if you're planning to use Claimyr or try calling Washington ESD directly, Tuesday through Thursday mornings seem to be the best times to get through. Avoid Mondays and Fridays if possible!
I went through this same situation about 3 years ago and can confirm everything others have said about PFML being the right program, not unemployment. One thing I'd add is to start gathering your documentation early - you'll need medical certification from your doctor and employment verification from HR. Also, if you're planning to take leave before the baby arrives (like if you have complications), that can also qualify for PFML under the medical leave portion. The whole process took about 2-3 weeks from application to first payment for me, so definitely don't wait until the last minute to apply!
Update: I went ahead with the password reset following everyone's advice here. Cleared my cache first, made sure I was on the official site, and created a password that met all their requirements. The process went smoothly and I was able to log back in without any issues! Thanks everyone for your help!
Glad to hear everything worked out smoothly for you! Your experience will definitely help other members who might be hesitant about doing the password reset. It's always nerve-wracking when these security prompts come up at critical times, but it sounds like following the proper precautions (clearing cache, verifying the official site, meeting password requirements) really makes the difference. Thanks for coming back to update us with the positive outcome!
I just wanted to chime in as someone who's been through this process recently. You absolutely can file for a new unemployment claim after your previous benefits ended, especially since you've been working since then. The key thing that helped me was having all my documentation ready before I started the online application - pay stubs, employer contact information, and exact dates of employment. Washington ESD's system will walk you through everything step by step. Since you were making $800/week part-time, you should qualify for a much better weekly benefit amount than your previous claim. Don't stress too much about it - the process is pretty straightforward once you get started!
This is really reassuring to hear from someone who just went through it! I've been gathering all my employment documents today and feel much more prepared now. It's encouraging to know the online system guides you through everything - I was worried I might miss something important. Thanks for sharing your experience!
I was in almost the exact same situation last year! Filed a new claim in March after my previous benefits ended in September and I had worked temp jobs through the winter. The process was actually smoother the second time around since I knew what to expect. One thing I'd recommend is to file your claim early in the week (like Monday or Tuesday) - I noticed they seem to process new claims faster at the beginning of the week. Also, since you mentioned your part-time job paid well, you'll probably be pleasantly surprised by your new weekly benefit amount. The system calculates it based on your highest earning quarter in the base period, so those higher wages should really help. Good luck with everything!
That's really helpful to know about timing the application for early in the week! I hadn't thought about that but it makes sense that they might process things faster at the start of their work week. I'm planning to file this weekend but maybe I should wait until Monday instead. It's also great to hear that the second time around was smoother - I was worried it might be more complicated somehow. Thanks for the tip about the weekly benefit calculation too, I'm cautiously optimistic that it'll be better than my last claim!
Vincent Bimbach
One last thing to be aware of: PFML and unemployment have different impacts on your employer. PFML claims don't raise your employer's tax rates like unemployment claims do. So that's another reason to go the PFML route - less potential blowback when you're ready to return to work.
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Zainab Omar
Thank you everyone for all this detailed information! This thread has been incredibly helpful. I had no idea these were such different programs with different requirements and benefits. Based on what you've all shared, I'm definitely going to pursue PFML instead of UI. I'll schedule a meeting with HR tomorrow to discuss taking a formal medical leave of absence and start the PFML application process through paidleave.wa.gov. It's reassuring to know that my position should be protected since we're a larger company. One follow-up question - does anyone know roughly how long the PFML approval process typically takes? I want to make sure I time everything correctly with my doctor's recommended start date for the leave.
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