Washington Unemployment

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Ask the community...

  • DO post questions about your issues.
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  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

This is really helpful info everyone! I'm new to the unemployment system and had no idea about reporting work hours vs payment timing. Quick question - when you estimate the hourly rate for reporting purposes, do you include things like potential tips or just the base wage? I have another interview coming up at a restaurant where they mentioned tips are part of the compensation but obviously I won't know that amount beforehand.

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For restaurant work, you should only report the base hourly wage when estimating earnings - don't try to guess tip amounts since those are completely unpredictable and vary by shift. Tips get reported separately when you actually receive them (usually when you file your claim for the week you worked). So if they say the base wage is $15/hour plus tips, just use the $15 for your estimate. You can always update ESD later once you know the actual total compensation including tips.

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Just wanted to add my experience here - I was in a very similar situation about 6 months ago with a working interview at a tech startup. I reported the hours worked (8 hours over 2 days) and estimated the earnings based on what they told me the hourly rate would be during the interview process. When I actually got hired and received my first paycheck, the rate was slightly different than what I had estimated, so I called ESD to let them know. They were able to adjust my claim retroactively without any issues. The key thing is being proactive about reporting - ESD really does appreciate when you're transparent about work performed, even if the payment details aren't 100% certain yet. Good luck with the job!

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Congratulations on getting your refund! This is such a helpful update for anyone else going through this process. The 7-week timeline seems pretty consistent with what others have reported. It's good to know they provided a detailed statement with the check too - that transparency helps a lot when dealing with ESD. Thanks for coming back to share the outcome, especially since so many people are dealing with similar waiver/refund situations right now.

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Mei Liu

This is such great news and really helpful for everyone following this thread! I'm dealing with a similar overpayment situation right now and was feeling pretty anxious about the whole process. Your detailed update gives me hope that things will actually work out. The 7-week timeline and the fact that they provided a clear statement with the refund check is really reassuring. Thanks for taking the time to come back and share the positive outcome - it means a lot to those of us still waiting to hear back on our waivers!

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This is such a relief to read all these updates! I'm currently going through the exact same situation - got my waiver approved two weeks ago after paying back about $2,800 of a $5,200 overpayment. The waiting and uncertainty has been really stressful, especially with all the conflicting information online. Seeing that most people did get their refunds within 6-8 weeks (even if ESD's communication is terrible) gives me hope. I'll definitely keep all my documentation and watch for that paper check. Thanks everyone for sharing your real experiences - it's so much more helpful than trying to decode ESD's confusing letters!

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I'm so glad this thread exists too! I just started the waiver application process last week after getting hit with an $8,400 overpayment notice. Haven't made any payments yet while I wait to hear back, but reading everyone's experiences here is incredibly reassuring. It sounds like even though ESD's communication is awful, they do eventually follow through on approved waivers and refunds. The 6-8 week timeline seems pretty consistent across everyone's stories. Fingers crossed for both of us that our waivers get approved! This whole process is so stressful but at least we know there's light at the end of the tunnel.

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prob just need to wait longer. i know its stressful but the system is slow. keep filing weekly claims tho

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I'll keep filing and try to be patient. This thread has been really helpful - thanks everyone!

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I'm a newcomer here and going through the exact same thing! Filed my claim about a week ago and the uncertainty is driving me crazy. Reading through all these responses is actually really reassuring - sounds like this is totally normal and I just need to be more patient. I'm definitely going to check my spam folder and the correspondence section in my account like people suggested. Thanks for asking this question Mohammed, I was too nervous to post but needed these answers too!

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Let us know how it goes! I wish I'd known about the domestic partnership rules when I was dealing with my claim. I actually gave up after my denial because the appeal process seemed so daunting. Fingers crossed your adjudication comes through quickly!

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Will do! I'm much more optimistic now. Going to upload all my documents tonight and follow up again next week if I don't hear anything.

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Good luck with your claim! I went through something similar when my spouse got transferred for work. One thing that really helped was creating a timeline document showing the sequence of events - when your partner got the job offer, when you gave notice, when you moved, etc. It helps the adjudicator see that this was a necessary decision, not just a voluntary choice. Also, if your former employer is willing, get a letter from them confirming that remote work or transfer wasn't an option. ESD sometimes looks more favorably on claims when they can see you explored alternatives first. The whole process is frustrating but don't give up - your situation sounds like it should qualify under the spouse/partner relocation rules.

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That's excellent advice about creating a timeline! I wish I had thought of that earlier. I did ask my former boss about remote work options, but our role required being on-site for client meetings and lab work. I'll definitely include that information along with the timeline when I submit everything. It really helps to hear from people who've been through this successfully - gives me hope that the system does work sometimes, even if it takes forever!

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I just got off the phone with ESD (finally!) and the agent told me they're aware of widespread issues with both the phone system and website errors. She confirmed they can help file missed weekly claims over the phone and that they're prioritizing cases where people have been unable to file due to technical issues. She also mentioned that if you get the WS-839 error specifically, you should try the eServices mobile app instead of the website - apparently it's using a different server that isn't as overloaded. For the original poster: Based on what the agent told me, I'd recommend documenting every time you've tried to call (dates and times) and keeping screenshots of any website errors. This will help them verify you've been making good faith efforts to file.

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I didn't even know there WAS a mobile app! Is it new? Where do you download it from?

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It's fairly new - launched in January 2025. Search for "WA ESD eServices" in your app store. Not all features work yet, but weekly claims filing does. Make sure you download the official one from Washington State.

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Just wanted to share my experience from this week - I finally got through using a combination of the advice here! I called the technical support number (888-316-5066) that @Melina Haruko mentioned at exactly 8:00am, used the menu sequence 4-1-2-1 that @Pedro Sawyer shared, and only waited about 35 minutes. The agent was super helpful and filed my three missed weeks on the spot. Also tried the mobile app suggestion - it worked way better than the website! No more WS-839 errors. For anyone still struggling, definitely try downloading "WA ESD eServices" from the app store first before dealing with the phone system. Thanks everyone for all the tips - this community is a lifesaver when the official systems are failing us!

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