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Update: I decided to try out that Claimyr service that someone mentioned earlier, and I actually got through to an ESD representative in about 30 minutes! The agent was able to correct my weekly certification where I reported the wrong income amount. They said it should be fixed by my next payment cycle and that I won't have to worry about overpayment issues. For anyone with a similar problem, it was definitely worth getting it sorted out now rather than dealing with complications later. Thanks everyone for your advice!
@casual_commenter It was worth it for me since I needed to fix this income reporting issue before it turned into a bigger problem. I can't remember the exact cost, but it seemed reasonable for saving me hours of frustration and potentially avoiding an overpayment situation down the road. Plus the ESD agent I spoke with was really helpful once I actually got connected.
Has anyone noticed that adjudication seems to take WAY LONGER now than it did during the pandemic? Back in 2021, my claim was processed in like 3 weeks even with an employer dispute. Now they're taking MONTHS for the exact same situations. It's like they're intentionally slowing everything down to make people give up!!!
There's actually a logical explanation for this. During the height of the pandemic, many standard verification procedures were temporarily suspended to process the unprecedented volume of claims quickly. Now that claims have returned to more normal levels, ESD has reinstated all of their standard verification and fact-finding processes, which do take longer but help prevent fraud and ensure accurate determinations.
Update: I finally got through to ESD on the phone! After dozens of calls over two days, I got a really helpful agent who looked up my claim. She said my adjudication is in the queue and appears to be moving normally, but restaurant industry claims often take longer because they have to verify seasonal employment patterns. She estimated another 2-3 weeks. Not great news but at least I have some kind of timeline now.
One thing I haven't seen mentioned yet - you can also try to estimate your hours worked based on your bank deposits. If you can figure out your hourly rate, divide the deposit amounts by that rate to get approximate hours. It won't be perfect because of taxes, but it's a starting point. Also, reach out to the state's Child Care Licensing department (DCYF). Since you worked at a preschool/daycare, your employer should have been licensed and they might have records of staffing plans that showed your employment. Those records might help substantiate your claim. Lastly, did you save any work schedules, text messages about work hours, or emails from your employer? Even seemingly minor communications can help establish your work pattern.
That's a really smart idea about checking with DCYF licensing! I hadn't thought of that. I was making $18.50/hour, so I can definitely work backwards from my deposits to estimate hours. I also have a bunch of work schedule screenshots on my phone that show my shifts - would those be helpful to submit too?
Absolutely submit those schedule screenshots! Any documentation that shows you were scheduled to work specific hours will help your case. Print them out and include them with your wage adjustment form. The more evidence you can provide, the better your chances of getting this resolved quickly.
Update: I finally got through to ESD yesterday! They're sending me the wage dispute forms and told me to gather all my evidence (bank statements, schedules, etc). The agent said it could take 3-4 weeks to process once I submit everything, but they'll backdate any adjustment to when I first filed. Thanks everyone for all your help and suggestions!
Quick update - I tried that Claimyr service I mentioned earlier and it actually worked. Got through to an agent in about 20 minutes after trying for weeks on my own. The agent told me they're processing claims from April 12th right now (as of yesterday), so if you filed after that, there's a backlog. They recommended continuing to file weekly claims while waiting.
UPDATE: My claim finally moved from pending to processing this morning! That's 6 business days total. I went ahead and submitted my first weekly claim yesterday even though the initial claim wasn't approved yet. Thanks everyone for your advice and reassurance that the delays are normal right now.
Great news! Once your claim completes processing, be prepared for the possibility of having to complete an identity verification through ID.me if you haven't already done so. This is another common delay point in the process, but you'll receive clear instructions in your eServices account if this is required.
Eli Butler
this happens every few months when they do updates... so annoying! but dont worry about it being late, u can file until tuesday at midnight and it still counts as on time. if the website isnt working try calling 833-572-8400 which is the different number sometimes it works when the main one doesnt
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Lara Woods
•Is that number different from the regular weekly claims number?? I've never seen that one before! I'm gonna try it right now, THANK YOU!!!
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Morgan Washington
UPDATE: Finally got through! For anyone else having this problem, I ended up using that Claimyr service someone mentioned below. Got connected to an ESD agent in about 20 minutes (way better than the hours I've waited before). The agent confirmed my claim from this morning DID go through even though the system hung up on me! The password issue was happening because they're updating the system. She said if anyone is still having issues, try again after 7pm tonight when the daily maintenance window ends. Just wanted to update in case others are still struggling with this!
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Kaylee Cook
•Thanks for coming back with an update! I'm going to try again after 7pm too. The whole unemployment process is stressful enough without these technical problems!
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