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Social Security payment suspended due to work record but next payment date still shows - anyone experienced this contradiction?

I'm supposed to get my first SS retirement benefit direct deposited on January 22, 2025, but my online account shows something confusing. There's a message saying 'payments are suspended because our records indicate that you were or are currently working.' But directly underneath that message, it still shows 'next payment is due January 22, 2025' followed by 'the 4th Wednesday of the month after that.' I'm completely baffled by these contradictory messages! I've been trying to reach someone at SSA for the past 5 days - spent hours on hold only to get disconnected, and now I've requested a callback. Has anyone else encountered this weird payment suspended/payment scheduled contradiction? I'm worried about budgeting since this will be my first retirement check and I need to know if it's actually coming or not.

Yara Haddad

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This happens more often than you'd think. It's likely related to the annual earnings test if you're under full retirement age (FRA). If SSA has information that you earned over the earnings limit ($23,000 for 2025 if you're under FRA for the full year), they'll suspend payments until they verify your current work status. The payment date showing is just the scheduled date IF you're eligible for payment. You definitely need to speak with them directly to clarify your work status in their system.

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Connor Murphy

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Thank you! Yes, I am 64 so not at my FRA yet. I did work part-time last year but nowhere near the earnings limit. Do you know if there's any way to verify this online, or do I absolutely have to speak with someone?

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Keisha Robinson

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same thing happend to me last year!! the online system is so glitchy sometimes. ended up getting my payment anyway on the right day even though it said suspended. might just be a system error

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Paolo Conti

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I'm dealing with the exact same issue right now! Been trying to call for 3 days straight. So frustrating. Please update if you get through to someone.

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Connor Murphy

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Will do! It's day 6 of trying for me. I'll post what I find out if I ever get through.

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Amina Sow

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This is a classic example of SSA's left hand not knowing what the right hand is doing. Their system flagged you for potential work activity (maybe from 2023 tax returns or W2s), but the payment processing system hasn't caught up with the suspension flag. I had something similar happen to me, and I spent WEEKS trying to get it resolved. In my experience, there are three possible outcomes: 1. You'll get your payment anyway because the suspension flag was erroneous 2. The payment will be withheld until you verify your current/expected earnings 3. The system will self-correct before your payment date Unfortunately, the ONLY way to know for sure is to speak with someone at SSA. Good luck with that! The phone system is ABSOLUTELY BROKEN!!!

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Connor Murphy

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Thank you for this detailed explanation! This makes more sense now. I did change jobs in 2023, so maybe that's what triggered their system. I'm really hoping for outcome #1 or #3 because waiting on hold for hours every day is driving me crazy.

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GalaxyGazer

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I had this exact issue when I started receiving my retirement benefits last year. I was trying to call the national number for days with no luck. Then I discovered Claimyr (claimyr.com) which got me through to a real SSA agent in about 15 minutes. They have a video showing how it works: https://youtu.be/Z-BRbJw3puU Once I got through, the agent explained that there was a flag on my account because of some old W-2 data, but they were able to update my work status immediately. My payment went through as scheduled once they fixed the flag in their system. Definitely worth getting through to a live person rather than waiting to see what happens.

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Connor Murphy

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Oh wow, I've never heard of this service before. I'm going to check it out right now because I'm desperate to talk to someone before my payment date. Thanks for sharing!

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Keisha Robinson

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does it really work? ive tried everything to get through to them

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Oliver Wagner

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This is a very common issue with Social Security's systems that I've seen many times. Here's what's happening: The suspension message is triggered when there's ANY indication of work activity in their system, even if it's outdated information. The payment schedule continues to display because that's based on your birthdate and entitlement status, which are separate from the payment processing flags. If you're under Full Retirement Age (FRA) and receiving retirement benefits, be aware that in 2025, the earnings limit is $23,000/year ($1,916/month). If you earn over this amount, Social Security will withhold $1 in benefits for every $2 you earn above the limit. Options to resolve this: 1. Contact your local office directly instead of the national number - sometimes they're easier to reach 2. Use the Message Center in your my Social Security account to ask for clarification 3. If you're not working or earning under the limit, prepare recent pay stubs or a statement from your employer showing your current earnings Unfortunately, this will require speaking with a representative to resolve. They need to update your work status in their system manually.

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Connor Murphy

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Thank you for such a thorough explanation! I tried the Message Center yesterday but it just says I'll get a response in 5-7 business days, which might be after my scheduled payment. I'll try my local office tomorrow morning.

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Amina Sow

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This is good advice but getting through to the local office is JUST AS IMPOSSIBLE as the national number. I've tried both. The whole system is broken!

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DONT PANIC!!!! my husban had this happen and the check came anyway lol. the computer systems at SSA are from like 1985 i swear

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Connor Murphy

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That's reassuring to hear! I hope mine works out the same way.

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Keisha Robinson

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has anyone figured out why they make it so hard to talk to somebody??? its like they dont want us to get our benefits that we EARNED!!

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Amina Sow

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It's because Congress has been systematically underfunding SSA operations for years while the baby boomer generation is hitting retirement age. They literally don't have enough staff to handle the call volume. It's a national disgrace.

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Yara Haddad

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One important thing to mention - if you do get through to SSA and they confirm you're under the earnings limit, ask them to document in their system that they've verified your work status. This prevents the system from automatically flagging you again. Also request an "earnings estimate acknowledgment receipt" which will serve as proof you've reported your expected earnings for the year.

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Connor Murphy

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This is extremely helpful advice - thank you! I'll definitely ask for both of these things if I can get through to someone.

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Paolo Conti

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So did you ever get through to them? I'm still waiting and my payment date is next week!!!

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Connor Murphy

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I tried that Claimyr service someone mentioned above and actually got through yesterday! The agent said it was a system error because of some old earnings data from 2023. They fixed the flag and said my payment should come on schedule. Such a relief!

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Paolo Conti

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Omg thank you for updating! I'm going to try that service right now.

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