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Can ny unemployment forfeit penalties be resolved by phone call instead of appeal?

Got hit with a forfeit penalty back in November after they said I underreported some income from my part-time gig in August. Now they want me to forfeit 7 weeks of future benefits! Called the regular number and waited 3 hours just to be told I might need to appeal. Has anyone actually resolved a forfeit by just talking to someone on the 209 number instead of going through the whole appeal process? The deadline for appealing is coming up next week and I'm stressing about whether to bother with the appeal paperwork or just keep trying to call. Any advice would be really helpful right now.

I had to deal with a forfeit penalty last spring - they said I didnt report a freelance job I did. From my experience you HAVE to file the appeal. Calling the 209 number is useless, they just tell you to appeal anyway. When I finally spoke to an agent they literally said "I see the issue but I cant do anything about it over the phone" 🙄

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Ugh that's what I was afraid of. Did you end up winning your appeal? How long did it take?

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Yeah I won but it took like 3.5 months 😩 Make sure you include any evidence you have - payslips, screenshots, whatever. The more proof the better!

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thats actually fast! mine took almost 6 months to resolve and i still had to forfeit 2 weeks

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After banging my head against the wall for weeks trying to get thru to someone on the phone, I tried this service called Claimyr (claimyr.com) and they got me a callback with an actual human agent in under an hour. Talking to a real person got my forfeit issue resolved without having to do all the paperwork. Best decision I made - honestly worth it to skip the headache and get it taken care of. They have a video about how it works here: https://youtu.be/Rdqa1gKtxuE

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This sounds too good to be true. Did it actually work? I've tried calling like 20 times and keep getting disconnected.

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Yeah it definitely worked for me! The callback came to my phone and I talked to an agent who actually knew what they were doing. Saved me hours of frustration.

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wait is this another one of those services that promises to fix everything? do they actually get you to a real person or is it just automated nonsense?

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Nah it's not automated. They just keep calling and stay on hold, then when a real person picks up they connect you. Talking to an actual agent got my issue fixed fast.

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I'm gonna try this tomorrow. Been calling for 2 weeks straight with no luck. at this point I'll try anything 💀

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The 209 number is TRASH. I spent 5 hours on hold last month and when I finally got through the agent said forfeit days can only be adressed thru formal appeal. such a waste of time. My advice: just file the appeal now especially since ur deadline is coming up soon. Dont wait.

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Hey I work with an advocacy group that helps ppl with unemployment issues. Here's what you need to know about forfeits: 1) Technically agents CAN fix some forfeit issues by phone if it's a clear system error, but most won't because they're afraid of getting in trouble 2) Always file the appeal before the deadline - you can always withdraw it later if you resolve by phone 3) If your forfeiture is under 8 weeks, sometimes it's faster to just accept it than fight through the appeal process which can take 4+ months 4) If you do call, ask specifically for a "forfeit day specialist" - regular agents often don't know how to handle these 5) Document EVERYTHING - note who you spoke to and when Good luck!

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Thank you for this! I never heard of "forfeit day specialists" - is that actually a thing? Will definitely ask for one.

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Yes they exist! They're not always available but if you specifically request one the agent might transfer you. And definitely file that appeal regardless!

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I had a 10-week forfeit for "misreporting income" (i actually reported everything correctly but whatever). Filed appeal AND kept calling. Eventually got someone on the phone who reviewed my case and removed the forfeit penalty RIGHT THERE on the call. So yes, it CAN be done by phone if you get the right person who knows what theyre doing. Keep trying both routes!

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did u have to provide any additional evidence during the call or did they just look at your existing case?

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They just reviewed what was already in the system. The lady said it was obviously a mistake on their end. I think I just got lucky and got someone who actually cared.

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NY unemployment system is so broken its not even funny. I had 4 forfeit weeks and spent literally 45+ hours on the phone trying to fix it. Ended up just taking the hit and waiting it out cause the appeal process moves at glacial speeds. If ur only looking at 7 weeks honestly might be easier to just accept it and move on with ur life. 🤡 system

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this is the sad truth. sometimes fighting the system takes more energy than just taking the L

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I would consider that but I really need those 7 weeks. My lease is up soon and I'm counting on that money.

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ah that sux. in that case def file the appeal AND keep calling. better to try both routes.

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protip for these forfeit situations: call early in the morning right when they open (like 7:59am) and you have better chance of getting thru. Also try the claimyr.com service if ur desperate - worked for me when i needed to fix my claim fast

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ALWAYS FILE THE APPEAL!!!!! even if u think u can resolve by phone. The appeal deadline is strict and if u miss it ur completely screwed. You can always cancel the appeal later if u fix it another way.

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^^^THIS!!!! Don't risk missing that deadline no matter what

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Lucy Lam

i had a similar situation and tried EVERYTHING. called the 209 number like 50 times, got hung up on constantly, finally got someone after 3 days of trying and they told me they couldnt help with forfeits over the phone. the NEXT day i called again and got someone else who fixed it in 5 minutes. so its totally random if you'll get someone who can/will help. its like gambling lol

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This gives me hope! I'm gonna keep trying to call while also preparing my appeal just in case.

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Been there done that. heres the 3 things u need to know about NY unemployment forfeit days: 1. Most phone agents will say they cant help with forfeits over the phone EVEN THO THEY CAN 2. Appeals take forever but have higher success rate than phone 3. If you absolutely need someone on the phone fast use claimyr.com - costs $ but they got me to an agent in under an hour and saved my sanity The system is designed to wear you down so don't give up! 💯

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Zoe Wang

How long did your appeal take? Just wondering if I should even bother or just accept the forfeits

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Mine took about 3 months start to finish. But honestly using Claimyr to get an agent on the phone was faster. The agent was able to review my case and fix it during the call.

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Don't forget to check your online message center! I had a similar forfeit problem and they actually sent me a form through the portal that I had to fill out. Never got an email notification about it and almost missed the deadline. They hide stuff in there sometimes.

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File 👏 the 👏 appeal 👏 AND 👏 call!!! Do both at the same time. Appeals are your legal right but sometimes you can get lucky with a phone agent who actually knows what they're doing. Cover all bases.

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The whole NY unemployment forfeit system is messed up. They're hitting everyone with these penalties for tiny mistakes that are often their system's fault. Calling the 209 number is like trying to win the lottery - possible but unlikely. File the appeal for sure, but also try calling. And not to sound like a commercial but I used claimyr.com when I was desperate and it actually got me to a human being who could help.

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I swear the system is designed to make us give up. They make everything so complicated on purpose. 😤

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100% agree. They hope we'll just accept the penalties and move on rather than fight.

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Just my experience but a month ago I had a forfeit issue and managed to get it resolved over the phone. The trick was I kept calling different days until I found an agent who actually knew what they were doing (took me 6 attempts). So yes it CAN be done by phone but you might have to be persistent and get lucky with who answers.

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