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- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
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I'm going through the exact same struggle! Been calling for over a week with no luck getting through. Reading through all these strategies has been super helpful though. I'm definitely going to try the early morning calling approach and the immediate redial technique when I get the busy signal. One thing I wanted to add - I noticed that sometimes when I call from my work's landline during lunch break, I seem to get different results than when I call from my cell phone. Not sure if there's any technical reason for that, but might be worth trying different phone types if you have access to them. Also, I've been keeping a spreadsheet of every call attempt with date, time, and result - it's helping me track patterns and will be useful if I need to escalate this later. The fact that we all have to become unemployment system experts just to access our own benefits is absolutely insane, but I'm grateful for this community sharing what actually works. Don't give up everyone - we'll get through this! 💪
The spreadsheet idea is genius! I wish I had started tracking my attempts from the beginning - it would be really useful to see patterns in when the system might be less busy. The different phone types observation is interesting too - I wonder if it has to do with how different carriers route calls to government systems? I'm going to try calling from my office phone tomorrow and see if I get different results. It's wild that we've all basically become amateur telecommunications researchers just to dispute basic claim information! Thanks for sharing your strategies and the encouragement. This whole thread has given me so many new approaches to try. We really are all in this together! 🙏
I've been dealing with this exact same issue for the past month and it's absolutely maddening! After reading through everyone's strategies, I wanted to share what finally worked for me last week. I combined several approaches: called at exactly 8:00 AM using an auto-redial app (game changer!), had all my dispute documentation uploaded to MiWAM beforehand, and most importantly - when I finally got through after a 5-hour hold, I asked the agent to note in my file that I'd been trying to reach them for weeks. She actually apologized and fast-tracked my dispute resolution! Also, try calling the employer services line if the regular line isn't working - sometimes they can transfer you internally and you skip some of the queue. The system is absolutely broken and it shouldn't take this much effort to fix basic errors on our own claims, but don't lose hope. Your persistence will pay off! Keep detailed records of every attempt - it really helps when you finally get someone on the line. Hang in there everyone! 🙏
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I'm going through the exact same thing right now - day 3 of "pending adjudication" and already feeling the stress! Reading through everyone's experiences here has been so helpful. It's crazy how many people have had their issues resolved in just a few minutes once they actually got through to someone. I'm definitely going to try the 8 AM sharp calling strategy starting tomorrow. It's wild that we have to become strategic about something as basic as accessing our own benefits, but if that's what it takes to get answers, I'm ready to do it. Thanks OP for posting this - knowing we're not alone in this broken system mess really helps! 💪
Day 3 is still early but I totally get the stress already building! The 8 AM strategy really seems to be the consensus here - I'm amazed at how many people have shared that exact same approach. It's honestly both encouraging and depressing that so many of us have to use the same "hack" just to access basic government services 😅 But hey, at least we're all figuring it out together! Keep your head up and definitely try that morning calling routine. From what I'm seeing, persistence really does pay off eventually. You've got this! 🙏
I'm so sorry you're dealing with this - the "pending adjudication" status is incredibly frustrating and unfortunately way too common with Michigan UIA. I went through something similar about 4 months ago and it turned out to be a routine verification that took literally 10 minutes to resolve once I got someone on the phone. Here's what worked for me: Call at exactly 8:00 AM when they open (have your phone ready to redial immediately), check your MiWAM account multiple times throughout the day for any new messages or tasks that might appear without notification, and definitely keep certifying your weekly claims even while pending - the backpay will come through once it's resolved. I also recommend documenting everything with dates and times in case you need to reference it later. The lack of communication is the absolute worst part of this process, but hang in there - most of these holds do get resolved once you make contact with a human. You've done everything right so far! 💪
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Im so fed up with this. cant pay rent, cant buy food. meanwhile these govt workers get paid to ignore us. its not fair man
I feel you. It's a messed up situation all around. Have you looked into local food banks? They might be able to help with groceries at least.
I'm in the same boat - been waiting about 5 weeks now with zero updates. The whole system feels like it's designed to wear us down until we just give up. I've tried calling dozens of times but can never get through. The automated system just tells me to wait for updates online, which never come. It's especially frustrating because I know people who filed after me and already got their benefits. Has anyone figured out what actually triggers them to review claims? There has to be some rhyme or reason to it, right?
Tom Maxon
To all those having trouble reaching a human at Michigan Unemployment. I just ran across this video that gave me a shortcut to reach a human. Hope it helps! https://youtu.be/YmVM-26U2rM
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Lily Young
I had to my last year and it was a real hassle. You need to call the UIA customer service line (1-866-500-0017) and specifically ask to speak with someone about backdating your claim. Make sure you have documentation ready showing why you weren't able to file on time - like medical records, job termination papers, or proof you didn't know you were eligible. They'll ask for a good cause reason. Be prepared to wait on hold for a long time, but don't give up. Once you get through, they can process the request. It took about 2-3 weeks for mine to be approved. Good luck!
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Lucy Taylor
•@Lily Young Thank you so much for sharing your experience! This is really helpful. I m'in a similar situation and have been struggling to get through to someone. Can I ask what specific documentation worked best for you? I have some medical records but wasn t'sure if that would be enough to show good "cause. Also," did they from when you first became unemployed or just from when you first tried to file? Really appreciate you taking the time to share the details!
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