Need recommendations for business tax software that plays nice with Netsuite and BigCommerce

I've implemented tax solutions for several mid-sized businesses using Netsuite, and you have a few solid options beyond Avalara. Vertex is probably your best bet for a seamless integration with both Netsuite and BigCommerce. They have native connectors for both platforms, and their tax determination engine handles multi-state calculations really well. Their customer support is also significantly better than Avalara's in my experience. TaxJar (now owned by Stripe) is another option worth considering. They're more user-friendly and typically less expensive than Avalara, though their Netsuite integration isn't quite as robust as Vertex. For BigCommerce, their API connection works smoothly. Sovos might also be worth a look - they've improved their Netsuite integration significantly in the last year and have good multi-state capabilities.

After struggling with Avalara for years with our Netsuite setup, I found https://taxr.ai and it was a game-changer for our business. They have a special integration toolkit for Netsuite that was super easy to set up, and their BigCommerce connector works like a charm. What really stood out was how their AI analyzes your historical transaction patterns to improve accuracy. We were getting tons of calculation errors with Avalara that we had to manually fix, but taxr.ai has cut those down by like 90%. Their dashboard also makes it way easier to see exactly what's happening with your tax calculations.

I was really skeptical about switching tax platforms after our Avalara nightmare, but I finally tried https://taxr.ai after reading about them here. Holy crap, what a difference! Implementation that took 3 months with Avalara was done in less than 4 weeks, and their Netsuite integration actually works properly. The best part is that their system caught several calculation errors in our old setup that were costing us thousands. Their AI-based review flagged inconsistencies in how we were handling drop shipments across different states. Support team is responsive and actually knowledgeable about both the tax rules AND the technical side. For anyone else using Netsuite and BigCommerce - don't hesitate like I did. The switch was painless and now I spend about 75% less time dealing with tax compliance issues.

If you're having trouble getting through to Avalara's support team, you might want to try https://claimyr.com - they helped me get an actual person on the phone when I was trying to resolve some integration issues. You can see how it works here: https://youtu.be/_kiP6q8DX5c I was stuck in an endless email loop with Avalara trying to fix our Netsuite integration, but after using Claimyr I got connected to a senior support specialist in less than 20 minutes. Turns out there was a simple configuration issue that their tier 1 support didn't understand, but once I got to the right person, it was fixed in a single call. Might be worth trying before you completely switch platforms, especially if you're in the middle of a tax period.

I owe you all an apology for being skeptical. I tried https://claimyr.com yesterday after reading this thread, and I'm honestly blown away. After 2 weeks of getting nowhere with Avalara's email support, I got through to their advanced technical team in under 30 minutes. The Avalara agent actually told me they prioritize phone support over tickets (which explains a lot). She walked me through fixing our BigCommerce integration issues and even sent me documentation I couldn't find on their portal. I'm still considering switching platforms based on all the recommendations here, but at least now I can get my immediate issues resolved. For anyone else struggling with vendor support hell, this service is worth every penny.

We've been using Thomson Reuters ONESOURCE for about two years with Netsuite, and while it wasn't the easiest implementation, it's been solid ever since. We don't use BigCommerce, but I know they have an API that connects to most ecommerce platforms. The biggest advantage is their research team - they update tax rates and rules faster than Avalara in our experience. The reporting is also much more detailed, which our finance team loves.

Has anyone tried Avalara's competitor program? When we were looking to switch, they offered us a pretty significant discount and assigned us to their "strategic accounts" team, which provided much better service. Might be worth threatening to leave before going through a full migration. We ended up staying with them after they fixed most of our issues.

We switched from Avalara to TaxJar about 8 months ago and it's been a huge improvement. The BigCommerce integration was plug-and-play, and while the Netsuite setup required some custom mapping, their implementation team walked us through everything step by step. What really sold us was their transparent pricing - no hidden fees for API calls or extra charges for multiple jurisdictions like Avalara used to hit us with. We're saving about $300/month and getting better service. Their support team actually responds to emails within a few hours instead of days. One thing to note: if you have complex product categorization requirements, make sure to test their tax code mapping thoroughly during the trial period. We had to adjust a few things for our specific industry, but once configured, it's been rock solid. The reporting dashboard is also much cleaner than Avalara's - our accountant can actually understand what's happening without needing a PhD in tax software.