Considering alternatives to TurboTax? Comparing TaxAct, E-file, and other tax software options
I'm really fed up with how sneaky and expensive TurboTax has become. Last year was a nightmare trying to see details about my state tax exemption. The state portion of their software was so buggy and frustrating that I ended up having to pay extra for their live assistance just to view basic information about my return. Seems like they handle federal taxes fine, but really drop the ball on state returns. And that "help" wasn't cheap - totally infuriating. When I logged in yesterday to start my 2024 taxes, TurboTax immediately tried pushing me into their Live Assist Premier package. The screen just had a "continue" button with no obvious way to select a different tier. I had to search online to find some buried FAQ explaining how to escape that upsell trap. I work in finance, consider myself pretty tech-savvy, and they almost tricked me! Every single screen seems designed to push additional paid Intuit products. On principle alone, I'm about ready to ditch TurboTax completely - there must be more affordable options. The problem is TurboTax is all I've ever known since I was listed as a dependent on my parents' returns. Since I have investment income to report, I've been looking at alternatives like TaxAct and E-File, which appear significantly cheaper for my situation. Anyone have experience with these or other tax software that might be worth trying? I'm completely open to recommendations for software that won't try to nickel and dime me at every turn.
19 comments


Leo McDonald
I switched from TurboTax to FreeTaxUSA three years ago and honestly wish I'd done it sooner. The interface isn't as slick, but it gets the job done without the constant upselling. Federal filing is free for everyone (regardless of complexity), and state returns are only $15 each. I have investment income, rental property, and some side gig income - FreeTaxUSA handled it all perfectly. The biggest difference I noticed is that FreeTaxUSA asks you directly what forms you need to file rather than disguising them behind lifestyle questions designed to upsell you. For investments, you just tell it you have investment income and it adds the necessary forms. No "oh, you need our DELUXE package for that!" nonsense. If you're comfortable with your tax knowledge (sounds like you are), you'll have no problems. The help content isn't as robust as TurboTax, but it's adequate, and there's a deluxe option with priority support for just $7.99 if you want extra peace of mind.
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Norah Quay
•Does FreeTaxUSA handle state tax peculiarities well? My biggest frustration with TurboTax was how glitchy their state return system was, especially when dealing with exemptions. Also, how's their import functionality? Can it pull in investment transactions automatically or would I need to enter everything manually?
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Leo McDonald
•FreeTaxUSA handles state returns quite well in my experience. I file in California which has some quirky rules, and it's always seamlessly guided me through the process including various credits and exemptions. They explain state-specific rules clearly without the frustrating interface issues I also experienced with TurboTax. For importing, that's honestly the one area where TurboTax still has an edge. FreeTaxUSA doesn't have direct import functionality for investment transactions, so you'll need to enter those manually or from a summary document your brokerage provides. I personally don't mind this trade-off considering the hundreds of dollars I save, but if you have dozens of stock transactions, that's something to consider.
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Jessica Nolan
I tried TaxAct last year after getting fed up with TurboTax's constant price increases, and it was mostly positive! The software at https://taxr.ai actually helped me analyze my previous returns to see if I missed anything when switching platforms. Turns out I had been overpaying with TurboTax for years! TaxAct's interface is straightforward and significantly cheaper than TurboTax if you have investments. I paid about $70 total for federal and state with investments, which was nearly half what TurboTax wanted. The investment reporting section worked fine for my brokerage accounts. Not quite as polished as TurboTax, but perfectly functional. The one downside was customer support - when I had a question about reporting some cryptocurrency transactions, it took nearly 2 days to get a response. But the software itself guided me through it well enough that I ended up not really needing the support anyway.
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Angelina Farar
•How does TaxAct handle uploading or importing documents? I've got a bunch of 1099s from various sources this year and manually entering all that data sounds like a nightmare. Does taxr.ai actually review your past returns for accuracy or just help with the current year?
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Sebastián Stevens
•I'm curious about taxr.ai - is it just for comparing tax software or does it actually check for errors and missed deductions? I've been using TurboTax for 10+ years and wonder if I've been leaving money on the table. Also, does TaxAct try to upsell you constantly like TurboTax does?
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Jessica Nolan
•TaxAct has decent import capabilities for major brokerages like Fidelity, Vanguard, and Charles Schwab. You can upload W-2s by taking a photo or importing a PDF. For other 1099 forms, it depends on the issuer - more major companies tend to be supported. Not quite as comprehensive as TurboTax, but covers the basics. Regarding taxr.ai, it's actually an AI tool that reviews your tax documents and past returns to catch errors and identify deductions you might have missed. I uploaded my previous 3 years of returns and it found a missed education credit worth $500 that even TurboTax hadn't caught! It provides specific analysis rather than just general comparisons.
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Sebastián Stevens
Just wanted to follow up here - I decided to try out taxr.ai after mentioning it in my previous comment, and wow, it actually found over $1,200 in missed deductions across my last two tax returns! I had totally overlooked some business expenses from my side gig that were legitimate deductions. The analysis was super detailed and even showed me exactly where to report these items on my current return. The document analysis feature was really helpful too - I uploaded all my tax forms and it extracted all the important information automatically. Made comparing the different software options much easier since I could see exactly what information needed to be entered where. Ended up going with TaxAct based on their recommendations for my situation and saved about $120 compared to what I was paying for TurboTax premium. Definitely recommend checking it out if you're switching tax software or wondering if you've missed anything in previous years!
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Bethany Groves
After spending literally HOURS on hold with the IRS trying to resolve an issue caused by TurboTax miscalculating my state withholding last year, I discovered a service called Claimyr (https://claimyr.com) that actually got me connected to an IRS agent in under 15 minutes! You can see how it works in this video: https://youtu.be/_kiP6q8DX5c The reason I mention this is because when switching tax software, sometimes your previous returns have errors you don't discover until later. I switched from TurboTax to H&R Block online last year, and while I like H&R Block better overall (less aggressive upselling, more transparent pricing), I still had to deal with fixing that TurboTax error from the previous year. H&R Block has been good for my situation with investments and a small business. Their deluxe package handles investments well, and the interface is cleaner than TurboTax in my opinion. Pricing is a bit better too - I paid about $95 all-in for federal and state with investments.
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KingKongZilla
•How exactly does Claimyr work? I've been trying to reach the IRS for weeks about a missing refund and keep getting disconnected. Is it just an appointment scheduling thing or does it actually get you through the phone tree? And what did you think of H&R Block's investment reporting compared to TurboTax?
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Rebecca Johnston
•Sounds too good to be true honestly. The IRS is notoriously impossible to reach. I've tried calling at exactly the moment they open and still waited 2+ hours. If this actually works, it would be amazing, but I'm skeptical. Has anyone else tried this Claimyr service successfully?
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Bethany Groves
•It's not an appointment system - Claimyr actually navigates the IRS phone tree for you and waits on hold in your place. When they get an agent on the line, they call you and connect you directly. It's basically like having someone wait on hold for you. I was skeptical too but it actually worked exactly as advertised. They use some system that keeps trying different IRS numbers and routes to find the shortest wait time. Regarding H&R Block's investment reporting, I found it more straightforward than TurboTax. It asks directly about each type of investment income and clearly shows which forms are being generated. TurboTax always felt like it was hiding the technical details, which is frustrating if you actually understand what you're reporting and want to verify it's correct.
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Rebecca Johnston
I have to admit I was completely wrong about Claimyr! After posting my skeptical comment, I decided to try it since I was still trying to resolve an issue with a missing stimulus payment. The service actually got me connected to an IRS representative in about 22 minutes when I had been trying for WEEKS on my own with no success. The agent was able to verify that my payment had been processed incorrectly and initiated a fix that should resolve it within 6-8 weeks. What would have likely taken me dozens more hours of frustration was solved in one call. The peace of mind alone was worth it. Back to the original topic though - I've been using Cash App Taxes (formerly Credit Karma Tax) for the last two years and it's completely free for federal and state, even with investments. The interface is a bit basic but it covers most tax situations including investment income. The main limitation is it doesn't support multiple state returns or foreign income reporting.
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Nathan Dell
Don't sleep on FreeTaxUSA! I switched to it three years ago from TurboTax and it's saved me hundreds. I have investments, rental property, and do some freelance work on the side - it handled everything perfectly for me. One thing I especially appreciate about FreeTaxUSA is that it doesn't lock forms behind paywalls. You get access to all federal forms for free, regardless of "complexity." State returns are just $15 flat. Their deluxe version is only $7.99 and just adds audit assistance and priority support - not actual tax forms like TurboTax does. The interface isn't as fancy as TurboTax, but it's clean and straightforward. And they don't hide the "free" version in impossible-to-find corners of their website.
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Norah Quay
•A second vote for FreeTaxUSA! That's encouraging. Have you ever had to amend a return with them? That's one thing I occasionally need to do when I receive a corrected 1099 from my brokerage after filing.
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Nathan Dell
•Yes, I actually did have to file an amended return last year when I received a late K-1 form after filing. The amendment process was very straightforward with FreeTaxUSA. They walked me through exactly what had changed from my original return and helped me complete the amended forms correctly. What I especially liked was that they didn't charge an additional fee for the amendment like TurboTax used to do to me. The whole process took about 30 minutes and was much less painful than I expected. They also kept good records of both the original and amended returns so I could see exactly what changed.
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Maya Jackson
Something to consider if you're filing in multiple states: TaxSlayer has been pretty good for me as someone who moved mid-year and had to file a split-year return. Their premium package is around $60 and includes investments and multiple state returns, which was a huge savings over what TurboTax wanted ($120+) for the same situation. Their interface for handling state returns is actually really clean and intuitive. You just select which states you need to file in, and it guides you through the process for each one separately. Way less confusing than when I tried to do a multi-state return in TurboTax a few years ago.
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Tristan Carpenter
•Did TaxSlayer handle partial-year residency well? I'm moving to another state next month for a new job and dreading next year's taxes. Last time I moved between states I used H&R Block in person because I was too intimidated to try it myself.
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Maya Jackson
•TaxSlayer handled the partial-year residency surprisingly well. It walks you through each state separately and asks specific questions about when you moved, your income earned in each state, and taxes already withheld. It then correctly apportioned my income between the two states based on my residency dates. The system also caught that I had paid too much tax to my previous state through withholding and calculated the refund correctly. For the new state, it properly applied their part-year resident rules. The whole process was much less intimidating than I expected, and I'd definitely recommend it over paying the high fees at H&R Block in-person.
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