IND-031-04 Error: IRS Rejecting My Return Claiming Their Own Official Numbers Are Wrong

I'm completely at a loss here. I'm trying to file my 2022 taxes and keep hitting a brick wall with error code IND-031-04. Here's the crazy part - I'm using the exact information from my successful 2021 return that the IRS already accepted! I literally have my 2021 paperwork sitting next to me while I'm entering this information, and all the numbers from my TurboTax 2021 report match what the IRS has on file. But for some reason, the IRS system keeps automatically rejecting my 2022 return claiming the information THEY gave me is wrong. How can the IRS say their own official numbers are incorrect? Has anyone dealt with this IND-031-04 error before? I feel like I'm taking crazy pills here.

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19 comments

Zara Khan

•8M

This IND-031-04 error typically means there's a mismatch between the information you're entering and what the IRS has on file. Despite what it seems like, there's probably a small discrepancy somewhere that's causing the rejection. First, double-check your personal information like SSN, birth date, and name - make sure it exactly matches your Social Security card. Even a middle initial or hyphen could cause issues. Second, the error often relates to your prior year AGI verification. For 2022 returns, you need to use your 2021 AGI. However, if you filed an amended return for 2021, you need to use the original AGI, not the amended one. Also, if you didn't file in 2021, you should enter "$0" for your prior year AGI. Third, check for any spelling differences in your name or address between years. The IRS systems are extremely literal and will flag even minor inconsistencies.

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Zara Khan

•8M

A name change can absolutely trigger this error, but the IRS systems should be able to connect your records if you properly updated your information with Social Security Administration after marriage. When you file with a new name, you should use whatever is currently on your Social Security card. Switching tax software shouldn't cause this specific error. The IRS doesn't care which software you use - they just compare the information you provide against their records. Each software communicates with the IRS using standardized formats, so as long as you enter the same information, it shouldn't matter which platform you use.

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Nia Davis

•8M

After experiencing similar rejection issues with error code IND-031-04, I was ready to tear my hair out. I tried for days to resolve it myself before stumbling across https://taxr.ai which helped me identify the exact mismatch in my tax information. The tool analyzed my previous returns alongside the current one and spotted a tiny discrepancy in how my address was formatted that was causing the rejection. What I found most helpful was uploading my rejection notice and previous year's return - the system flagged exactly what was different between them that was triggering the error. It showed me that while my 2021 return had my apartment number in a separate field, my 2022 return had it on the same line as my street address, creating what the IRS system saw as a mismatch.

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Nia Davis

•8M

Yes, it works with most IRS rejection codes. It doesn't connect to the IRS directly, but analyzes the patterns in rejection notices alongside your documents to identify what's causing the problem. The system is trained on thousands of successful fixes for various error codes, so it recognizes common patterns that trigger specific errors. Regarding whether it finds things you couldn't spot yourself - absolutely. I spent hours comparing documents line by line and missed the address formatting issue. The tool highlighted the exact field causing the problem within minutes. It's similar to having a second pair of eyes that's specifically trained to spot these discrepancies. Sometimes the smallest inconsistencies are hardest to spot when you've been staring at the documents for too long.

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QuantumQueen

•8M

Just wanted to update after trying https://taxr.ai that I mentioned in the previous comment. I was genuinely surprised by how helpful it was. I uploaded my rejection notice with the IND-031-04 error and my previous year's return, and it immediately flagged that I had accidentally transposed two digits in my AGI from 2021. My AGI was $54,876 but I had typed $54,786 - a small $90 difference that I completely missed despite checking multiple times. The tool actually showed a side-by-side comparison highlighting the discrepancy. After fixing this one number, my return was accepted immediately. What impressed me was how quick and straightforward the process was - took less than 5 minutes to find an error I'd spent days trying to identify. Definitely keeping this in my toolkit for future tax seasons.

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Aisha Rahman

•8M

After dealing with the same IND-031-04 rejection three times, I realized I needed to speak directly with an IRS agent to resolve it. Of course, calling the IRS directly was a nightmare - spent 4 hours on hold before getting disconnected twice. Then I found https://claimyr.com which got me a callback from an actual IRS agent in under an hour. You can see how it works in this video: https://youtu.be/_kiP6q8DX5c The IRS agent confirmed there was a processing issue with my 2021 return that was causing the rejection. Despite what showed on my accepted 2021 paperwork, their internal system had slightly different information flagging my 2022 return. The agent was able to verify my identity and correct the internal mismatch right on the call, allowing me to resubmit without the error. Without speaking to an actual human at the IRS, I would've been stuck in an endless rejection loop.

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Aisha Rahman

•8M

It works by using an automated system that navigates the IRS phone tree and waits on hold for you. When an agent finally picks up, the system calls you and connects you directly to the agent. It essentially just does the waiting for you so you don't have to sit by your phone for hours. The difference from calling yourself is exactly that - you don't have to wait on hold. You go about your day, and when an agent is actually available, that's when your phone rings. I was honestly skeptical too, but after wasting an entire afternoon on hold, having an IRS agent call me back while I was making lunch was pretty amazing. I agree the IRS should be more accessible, but until they fix their systems, this saved me a huge amount of time and frustration.

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Yuki Sato

•8M

Following up on my skeptical comment earlier - I actually tried the Claimyr service out of desperation after getting the run-around from the IRS for three weeks straight with my own IND-031-04 error. I'm honestly shocked at how well it worked. Got a call back from an IRS agent in about 45 minutes when I had previously waited on hold for 3+ hours multiple times without ever reaching anyone. The agent explained that my 2021 return had been processed under a slightly different spelling of my name (they had "Matthew" while I filed as "Matt" this year), which was triggering the rejection. She updated their records during our call and confirmed I could resubmit. My return was accepted within an hour of hanging up. Definitely worth it just for the time saved and finally getting a straight answer about what was causing the problem.

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Carmen Flores

•8M

The filing status change itself wasn't actually the problem - it was how the AGI was being validated. When your filing status changes, you still need to use the exact AGI from your previous return, but the system sometimes gets confused about how to match your identity with the different status. My preparer had the IRS verify my identity using additional information beyond just the AGI - they confirmed my date of birth, address, and the last 8 digits of my previous year's return. After they manually verified me in their system, I was able to e-file without issues. The rep also mentioned that entering $0 as the prior year AGI sometimes works as a bypass when there are filing status changes, but that wasn't successful in my case.

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CyberSamurai

•8M

Look for the "Tax Records" section after you log in. Then select "Transcripts" and request a "Return Transcript" for 2021. The AGI will be clearly labeled on that transcript. If you don't see it right away, search for "Adjusted Gross Income" on the page or look for line 11 from Form 1040. Sometimes the IRS makes small adjustments to returns after processing them, which can create differences between what your tax software shows and what the IRS has on record. These adjustments might be for math corrections, misapplied payments, or other technical reasons. The transcript shows exactly what's in their system, which is what the validation is checking against.

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