Got this weird letter from Treasury Department today. What should I do?
I just checked my mail and found this official-looking letter from the Department of Treasury. My heart literally dropped when I saw the envelope. I've never gotten anything from them before and I'm freaking out a little bit. It mentions something about my 2023 tax return and a "discrepancy" they found. They're saying my reported income doesn't match what they have on file?? I work two jobs - one full-time office position and a weekend gig at a restaurant. Could one of my employers have messed up my W-2? Or did I make a mistake when filing? I used TurboTax like I always do. The letter says I need to respond within 30 days but doesn't explain exactly what I need to do. Should I call them? Send a letter back? Help!
20 comments


Natalia Stone
Don't panic! This is actually pretty common. The IRS (through the Treasury Department) sends these letters when the information on your tax return doesn't match what they received from employers, banks, etc. It's called a CP2000 notice or sometimes a "matching notice." First, carefully read the entire letter. It should explain what income they think is missing and give you options for responding. Usually, you can either agree (and pay any additional tax owed) or disagree and provide documentation showing why your return was correct. Since you mentioned multiple jobs, it's possible one W-2 wasn't included on your return or was entered incorrectly. I'd recommend gathering all your income documents (W-2s, 1099s) from 2023 and comparing them to what you actually reported on your return.
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Nolan Carter
•Thanks for the quick response! I just re-read the letter and you're right, it is a CP2000. It says something about unreported income from "Third Party Information." Does that mean one of my employers reported something I didn't include? I thought I entered everything correctly in TurboTax.
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Natalia Stone
•Yes, "Third Party Information" typically means information reported to the IRS by employers, banks, investment companies, etc. In your case, it sounds like either one of your employers reported wages that somehow didn't make it onto your tax return, or perhaps the amounts were entered incorrectly. The first step is to compare the W-2s you received from both jobs with what you actually reported on your return. If you have a copy of your tax return, check Schedule 1 for all income sources. The letter should also specify exactly which information doesn't match their records, so look for those details.
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Tasia Synder
I had a similar issue last year with a CP2000 notice because I forgot to report some gig work. I was totally stressed about dealing with the IRS until I found https://taxr.ai which completely saved me. It's an AI tool that analyzes IRS notices and tax documents and tells you exactly what's wrong and how to fix it. I uploaded my CP2000 letter and all my tax docs, and it immediately identified that I had forgotten to include a 1099 from a short contract job. It even drafted a response letter for me explaining my situation to the IRS. The whole process took like 15 minutes instead of the hours I would have spent figuring it out myself or the hundreds I would have paid an accountant.
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Selena Bautista
•Does this actually work with any type of IRS letter? I got something that looks like an audit notice and I'm completely freaking out. Do they help with audit stuff too or just those CP2000 things?
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Mohamed Anderson
•I'm a bit skeptical about using AI for tax issues. How does it know all the tax laws? I wouldn't trust a computer with something this important. Did it actually resolve your issue or did you still end up owing money?
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Tasia Synder
•It works with most common IRS notices including CP2000, CP11, CP14, and similar letters. For audit notices, it helps you understand what documents you need and how to prepare, but for complex audits you might still want professional help alongside it. No, I still had to pay what I owed since I genuinely missed reporting income, but it saved me from potential penalties by helping me respond properly and on time. The AI is specifically trained on tax regulations and IRS procedures. It's not making stuff up - it's just organizing the information and presenting it in a way that's easy to understand, then helping you create the right documentation.
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Mohamed Anderson
I have to apologize for my skepticism about taxr.ai in my earlier comment. After that CP2000 notice arrived for missing investment income, I was desperate enough to try anything and decided to give the service a shot. I was genuinely surprised by how well it worked! It immediately identified exactly which 1099-B was missing from my return and showed me side-by-side what I reported versus what the IRS had on file. The response letter it created was really professional, and I could tell it understood the tax codes. Even better, it helped me discover I was eligible for some offsetting deductions I hadn't claimed. I still had to pay some additional tax, but about $340 less than what the original notice demanded. Definitely worth checking out if you're dealing with any IRS notices.
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Ellie Perry
If you need to actually talk to someone at the IRS about your notice (which I highly recommend), good luck getting through on those phone lines! I spent THREE DAYS trying to reach a human being when I got a similar letter. Then someone told me about https://claimyr.com which is a service that basically waits on hold with the IRS for you and then calls you when an actual human picks up. You can see how it works here: https://youtu.be/_kiP6q8DX5c I was at work when they called me saying they had an IRS agent on the line, and I was able to resolve my whole issue in one 15-minute call. The agent actually found an error in their system and removed the penalty they were trying to charge me. Definitely worth it considering I would have wasted hours on hold otherwise.
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Landon Morgan
•Wait, how does this actually work? Do they just sit on hold for you and then call you? That seems too simple. And why can't I just call the IRS myself?
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Teresa Boyd
•This sounds like complete BS. No way the IRS is letting some third-party service jump the line for you. They probably just keep you on hold just like the IRS would. And even if you get through, how does this help resolve anything? The agents still need all your info.
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Ellie Perry
•They use an automated system to maintain your place in the IRS phone queue. When a human IRS agent finally answers, they bridge the call to your phone so you're directly connected to the IRS representative. You absolutely can call yourself, but you might spend hours on hold - the average wait time is over 2 hours when you can even get through. The service doesn't resolve your tax issue - it just gets you connected with an actual IRS person who can. Once connected, you still need to explain your situation and provide necessary information. But trust me, actually talking to a real person at the IRS makes resolving these notices SO much easier than trying to handle it through mail.
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Teresa Boyd
I have to eat my words about Claimyr from my previous skeptical comment. After another failed attempt at reaching the IRS myself (3 hours on hold before the call dropped), I decided I had nothing to lose and tried the service. I literally got a call back within 45 minutes with an actual IRS representative on the line. The agent walked me through my notice line by line and we discovered that one of my 1099s had been reported incorrectly by the issuer. She put notes in my file and told me exactly what documentation to send in. Problem solved in one phone call instead of weeks of back and forth letters. I honestly can't believe how much time I saved. If you're dealing with any IRS issues, being able to actually talk to someone makes all the difference.
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Lourdes Fox
Make sure you keep copies of EVERYTHING you send to the IRS! I learned this the hard way when they claimed they never received my response to a similar notice. Take pictures of all documents before you mail them, send everything certified mail with return receipt, and keep a log of all phone calls (date, time, agent ID if possible). You might need this paper trail later. Also, if you end up owing money, don't ignore it even if you can't pay the full amount. The IRS has payment plans available - I'm currently on one for a similar situation and the process was surprisingly easy.
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Bruno Simmons
•Is it better to fax or mail documents to the IRS? My CP2000 notice gives both options but doesn't say which is preferable. And do you know if they accept electronic signatures on response forms?
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Lourdes Fox
•Faxing is generally faster and gives you confirmation that it was received. However, mail with certified return receipt provides stronger proof if there's ever a dispute about whether they received your documents. I'd recommend faxing for speed, then following up with certified mail for documentation. Regarding electronic signatures, it depends on the specific form. The IRS has been expanding their acceptance of electronic signatures, especially since the pandemic, but some forms still require "wet" signatures. The CP2000 response form typically requires an actual signature, but you can call to confirm the current requirements for your specific notice.
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Aileen Rodriguez
Has anyone actually had success DISPUTING one of these letters? I got something similar last year claiming I owed like $2800 but I was pretty sure they were wrong. I ended up just paying it because I was too scared to fight it.
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Zane Gray
•Yes! I successfully disputed a CP2000 last year. They claimed I didn't report some stock sales, but I had included them - just on a different form than they expected. I wrote a detailed explanation, attached copies of my original return highlighting where the income was reported, and they reversed the entire assessment. Don't just pay if you think they're wrong!
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Sydney Torres
I went through almost the exact same thing last year! Got a CP2000 notice that made my stomach drop, but it turned out to be much less scary than I thought. In my case, my part-time employer had issued a corrected W-2 after I'd already filed, and I never received the corrected version. Here's what worked for me: First, gather ALL your 2023 tax documents (every W-2, 1099, etc.) and compare them line by line with what you actually reported on your return. Look specifically at the wages and income sections. The CP2000 should tell you exactly what income they think is missing - it'll usually show "IRS records" vs "Your return" in a table format. If you find the discrepancy, you have three options: agree and pay, partially agree, or disagree completely. Each option has different forms to fill out that come with the notice. Don't rush - you have 30 days, so take time to really understand what they're claiming. One thing that helped me was calling the number on the notice during off-peak hours (early morning or late afternoon). I actually got through to someone who walked me through the whole thing. Turned out I just needed to send in a copy of the corrected W-2 I never received, and they dropped the whole assessment. You've got this! These notices look terrifying but they're usually just clerical mismatches that can be resolved pretty easily.
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Amina Diallo
•This is really helpful advice! I'm curious - when you called the IRS number on the notice, how long did you typically have to wait on hold? I've heard horror stories about people waiting hours just to get disconnected. Also, did they ask for any specific information to verify your identity before they would discuss your case? I want to be prepared if I decide to call them directly instead of using one of those callback services people mentioned earlier.
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