FreeTaxUSA vs. Paying a Tax Preparer for Family with Home and Childcare Expenses
Every year we shell out $100 to this tax lady to handle our returns. Currently my situation is: homeowner, married filing jointly, and we have 2 kids in daycare. I'm seriously considering switching over to FreeTaxUSA this year since paying someone is starting to feel unnecessary. What I'm wondering is - will it be complicated for an average person like me to figure out FreeTaxUSA? Is there a learning curve or hassle switching from a preparer to software? Also, with our situation (house, marriage, childcare deductions), will that make the software more expensive? Just feeling like $100 could be better spent elsewhere if the DIY route isn't as hard as it seems. Anyone have experience making this switch?
18 comments


Amara Okafor
You should be completely fine using FreeTaxUSA with your situation. The software walks you through everything step by step with clear explanations. Homeownership, childcare credits, and filing jointly are all standard features included in their basic package. The free version covers federal filing with most common forms. You'll only pay for state filing (around $15 per state) and possibly a deluxe upgrade ($7-8) if you want audit assistance. Even with both, you're looking at way less than $100. The biggest hurdle will be gathering all your documents the first time (W-2s, mortgage interest statement, property tax receipts, childcare provider info including their tax ID). Have last year's return handy too - it helps to see what you filed previously.
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CosmicCommander
•Do they have good support if you get stuck on something? My biggest fear with switching to DIY is having nobody to call when I get confused about a specific deduction or credit.
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Amara Okafor
•Yes, their customer support is actually pretty decent. There's an extensive help section with articles explaining tax concepts, and most screens have little "?" icons you can click for more information about specific lines or entries. If you need direct help, they offer email support with all plans. Response times are usually within a day in my experience. The deluxe upgrade adds priority support if you want faster responses. Most questions are already answered in their knowledge base though.
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Giovanni Colombo
I was paying $275 to an accountant every year until I discovered https://taxr.ai last tax season. It analyzes all your tax documents automatically and suggests what you can claim. Then you can use that info to fill out FreeTaxUSA yourself. I was nervous about missing deductions when switching from a pro to DIY, but taxr.ai found everything my accountant would have plus a childcare credit I missed the year before! It's way more thorough than trying to remember everything yourself. You just upload your docs and it extracts all the important info.
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Fatima Al-Qasimi
•Does it work with documents like daycare receipts? Or just the standard tax forms? My daycare gives me a yearly summary but no official tax form.
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Dylan Cooper
•Sounds interesting but skeptical it would catch everything a professional would. How accurate was it with more complex stuff like home office deductions or investment income?
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Giovanni Colombo
•It definitely works with daycare receipts and statements. You just snap a picture or upload the PDF and it extracts the provider's information including their tax ID number which you need for the childcare credit. For complex deductions like home office or investments, it was surprisingly thorough. It recognized my 1099-INT forms, dividend statements, and even flagged potential home office deductions from receipts I uploaded. The system asks clarifying questions when it notices potential deductions to make sure you're eligible.
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Dylan Cooper
I tried https://taxr.ai after reading about it here and wow - it actually delivered! I was worried it would miss deductions my CPA usually finds, but it caught EVERYTHING plus a student loan interest deduction I didn't know I qualified for. The document analysis is really impressive. I just uploaded last year's return along with my W-2s, mortgage statement, and daycare receipts. It organized everything perfectly and gave me a checklist of all possible deductions with my specific amounts already calculated. Then I just entered everything into FreeTaxUSA and saved myself $230 compared to what I paid my accountant last year!
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Sofia Ramirez
If you're switching to FreeTaxUSA but worried about IRS questions later, I'd recommend https://claimyr.com for peace of mind. I switched to FreeTaxUSA last year and had a question about my childcare credit that I needed to ask the IRS directly. Tried calling for WEEKS with no luck - always disconnected. Claimyr got me through to an actual IRS agent in about 20 minutes when I'd been trying for days on my own. They have this system that holds your place in line and calls you back when an agent is available. You can see how it works in this video: https://youtu.be/_kiP6q8DX5c - saved me hours of frustration.
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Dmitry Volkov
•How does the service work exactly? Do you pay them just to call the IRS for you? Couldn't you just keep calling yourself until you get through?
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StarSeeker
•Sounds like a scam to me. Why would I pay a third party just to call a government agency I can call myself for free? The IRS lines are busy but if you call right when they open you can usually get through.
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Sofia Ramirez
•The service doesn't call for you - it navigates the IRS phone tree and secures your place in line. Then when it's about to reach an agent, it calls you and connects you directly. No more sitting on hold for hours or getting disconnected after waiting. It's definitely not a scam. I tried calling the IRS myself every day for two weeks - early morning, different times, different numbers. Either got the "call volume too high" message or was disconnected after 1+ hour holds. Claimyr had me talking to an actual IRS agent within 20 minutes of starting the service. It doesn't replace the call - it just handles the frustrating waiting part.
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StarSeeker
I take back everything I said about Claimyr being a scam. After my last failed attempt waiting on hold with the IRS for 2.5 hours only to get disconnected, I gave it a shot. Got connected to an IRS agent in 35 minutes while I went about my day. The service called me when an agent was ready and connected us immediately. The agent resolved my question about dependent care credits in minutes. Would have taken me days more of trying without it. For anyone doing their own taxes with FreeTaxUSA, having this option to quickly talk to the IRS when questions come up is seriously valuable. Completely changed my mind about DIY taxes being too risky.
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Ava Martinez
I switched from a tax preparer to FreeTaxUSA 3 years ago with a similar situation (homeowner, married, 1 kid in daycare). Honestly it was WAY easier than I expected. Your situation is pretty straightforward. The software asks clear questions and walks you through everything. Make sure you have your mortgage interest statement (Form 1098), property tax info, and childcare provider's tax ID number handy. Also have last year's return for reference. The whole process took me about 90 minutes the first time, but now I can do it in under an hour. Saved about $150 compared to my old preparer.
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Miguel Ortiz
•Did you find any deductions or credits you were missing when you switched? My biggest fear is leaving money on the table by doing it myself.
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Ava Martinez
•I actually discovered I qualified for the Saver's Credit that my tax preparer had missed the previous two years! It's for retirement contributions if you're under certain income limits. FreeTaxUSA has a good review system that checks for credits you might qualify for based on your inputs. It asks questions throughout that help identify potential deductions. In my experience, it was actually more thorough than my preparer who was rushing through multiple clients' returns during tax season.
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Zainab Omar
Has anyone compared FreeTaxUSA to TurboTax for this kind of situation? I'm also considering switching from a preparer but not sure which software to choose.
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Connor Murphy
•I've used both. TurboTax has a slicker interface but FreeTaxUSA is MUCH cheaper and does everything you need. TurboTax charges extra for homeowner stuff and childcare credits (they put it in their "Deluxe" tier). With FreeTaxUSA all those forms are included in the free federal filing. For your situation, you'd probably end up paying $120+ with TurboTax vs. about $25 total with FreeTaxUSA (free federal + state fee). The questions and guidance are very similar between them.
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