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Everyone's suggesting complicated solutions, but have you checked your actual bank account? In my experience with SBTPG processing issues, the refund often arrives in your bank account while the tracking systems still show outdated information. The "canceled" status frequently indicates the transfer has left SBTPG's system and is en route to your financial institution. Check your pending deposits directly with your bank - you might find it's already there.
I successfully resolved this exact issue last week by following these steps: Step 1: Downloaded my IRS transcript (showed the refund was already issued) Step 2: Called my bank to ask about incoming ACH transfers (they could see it pending) Step 3: Contacted TurboTax through their messaging system (they confirmed SBTPG had already forwarded the funds) Step 4: Checked my account the next morning and the money was there The whole time SBTPG's tracker showed nothing. Their system is notoriously behind actual transfer status. My refund appeared exactly 2 days after the "canceled" notice, but SBTPG's website didn't update until 3 days after I already had my money.
Yes, the IRS transcript verification is frustratingly strict. I had to use my credit card number, mortgage account number, and mobile phone registered in my name. If you can't pass their online verification, you can request a mailed transcript PIN, but that takes 5-10 business days to arrive.
I would argue that services like Claimyr might actually be worth it in some cases, particularly if you've been trying unsuccessfully to reach the IRS for days. While it's true that patience might eventually get you through, if you're dealing with time-sensitive issues or potentially missing money, the cost could be justified. The IRS call centers are notoriously understaffed, especially during peak tax season, and their systems often disconnect callers when queues get too long. I've heard from several colleagues that using connection services saved them hours of frustration, though your mileage may vary depending on your specific situation.
Have you considered filing a complaint with the CFPB (Consumer Financial Protection Bureau) about SBTPG? I did this last year when they held my refund for over a week with no explanation. The CFPB complaint got their attention pretty quickly, and I had my money within 48 hours of filing it. You can submit a complaint at consumerfinance.gov/complaint. Make sure to include all relevant dates, your daughter's DDD, and mention that others with the same bank are receiving their refunds while hers is still being held.
Everyone's focusing on the transcript, but the real issue is the processing backlog at the IRS Kansas City center (if you're in the western or central regions). They're prioritizing returns with refundable credits first, then simple W-2 only returns, and finally the more complex returns with multiple schedules. The "no return filed" message is just a placeholder until your return reaches the transcript database - it doesn't mean there's a problem. The system is just overwhelmed... again. (Shocking, I know! š) Check transcript Tuesday/Friday mornings when they do mass updates - that's your best indicator.
I might be able to offer some insight here. My return was accepted on February 3rd, and my transcript finally updated yesterday. It seems like, possibly, they're processing in batches based on filing method and complexity. My return was relatively simple - just W-2 income and standard deduction. No dependents or credits. So perhaps they're working through the simpler returns first? Just a theory, of course, but it might explain why some of us are seeing movement while others aren't.
Has anyone received a CP05 notice after getting this code? I'm trying to figure out if the 0805 code always results in a letter or if sometimes they just release the refund without sending anything?
Code 0805 specifically indicates a manual review flag within the Return Integrity & Compliance Services (RICS) division. It's part of the pre-refund compliance check program that expanded significantly for Tax Year 2023. The IRS uses predictive analytics to flag returns, not necessarily because you did anything wrong. Returns with Earned Income Credit, Child Tax Credit, or Education Credits are statistically more likely to receive this code. Average resolution time is 45 days from the date of the code's appearance.
Mason Lopez
Watch out for the fake update trap! My transcripts showed N/A for 2 weeks after verification, then briefly updated showing a refund date, then went BACK to N/A for another week! The IRS2Go app kept showing different statuses than the website. According to the IRS website (https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions) it can take up to 9 weeks after verification for some returns. I'm on week 4 now and desperately need this money for rent due on the 1st!
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Vera Visnjic
Have you checked your account transcript instead of just the return transcript? Sometimes the account transcript will show processing codes even when the return transcript is still blank. Look for TC 570/971 codes which indicate they're reviewing something. Also, did you get any indication of why they needed verification in the first place? That can sometimes hint at what might be causing delays.
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