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I'm going through the same nightmare right now! Been trying for 2 weeks and it's beyond frustrating. One thing that helped me get a little further was calling right at 8am when they open - still got disconnected but at least I heard a human voice for like 30 seconds 😠Also keeping a log of every call attempt with times/dates in case I need to escalate this mess. We shouldn't have to jump through hoops just to keep our benefits active!
I feel your pain! The fact that hearing a human voice for 30 seconds feels like progress shows how broken this system is. That's actually a really smart idea to keep a log - I'm gonna start doing that too. Maybe if enough of us document these issues we can push for some real changes. Thanks for sharing that tip about calling at 8am, I'll definitely try that tomorrow morning!
I'm dealing with the exact same issue! It's absolutely maddening how broken this system is. I've been calling for over a week now and keep getting the runaround. What's helped me a little is calling multiple times throughout the day - sometimes I get through to the queue faster at random times like 2pm or 4pm when maybe fewer people are calling. Also, I started emailing my case worker directly (if you have their contact info) and that at least got me a response acknowledging my renewal is pending. The whole system desperately needs an overhaul - we shouldn't have to become full-time phone warriors just to keep our food assistance! Hang in there everyone, we'll get through this mess eventually. 💪
Has anyone else noticed that the DHS phone system seems to be getting worse? I swear it used to be easier to get through to a human.
YES! I thought it was just me. It's like they're actively trying to make it harder to talk to someone.
Hang in there, OP. We've all been in the same boat. The system is broken, but don't give up. Your benefits are important and worth fighting for. 💪
Thanks for the encouragement. Sometimes it feels like I'm the only one dealing with this mess.
GalacticGuardian
The whole SNAP system is a joke. They make it so hard to get help when you need it. I've been trying to get benefits for months and keep hitting roadblocks. Anyone know if there's a way to complain about this?
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Dmitry Smirnov
•You can try contacting your local representative or senator. Sometimes they can help push things along.
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Ava Rodriguez
•There's also legal aid organizations that might be able to help. Google 'legal aid' + your city/state.
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Miguel Diaz
Have you checked your spam folder? Sometimes their emails end up there. Also, make sure to answer ANY call, even if you don't recognize the number. They often call from blocked or weird numbers.
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