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EDD denied my claim after job change - appeal stuck since March with no updates

I'm so frustrated with this appeal situation and don't know what to do next. I worked at a marketing agency for nearly 3 years, then accepted a better position at a tech startup in December 2024. I gave proper two-weeks notice to my first employer and started the new job immediately after. Everything was going well until the startup suddenly laid off 30% of staff in late February 2025, including me (only 2.5 months after hiring me). When I filed for unemployment, EDD denied my claim saying I 'voluntarily quit without good cause' from my previous employer! That makes no sense - I left for a better opportunity and had continuous employment. I filed an appeal on March 19th and uploaded my termination letter from the startup as proof. It's now been over 7 weeks with absolutely no update. My UI Online account just shows 'Appeal Filed' status, no hearing date, nothing in the mail, and I can't even certify for weeks anymore. I'm completely stuck in limbo! I've tried calling EDD at least 25 times but can't get through to anyone. Has anyone dealt with this type of appeal situation? How long did your appeal process take? Do you think I have a legitimate case since I left for another job and didn't actually have any unemployment gap until the layoff? I'm doing some freelance work to survive, but it's nowhere near enough income.

Yes, you definitely have a legitimate case! This is a common issue with EDD's automated claim processing system. When you have multiple employers in your base period, it sometimes flags the earlier separation incorrectly. I went through something similar last year. The key is that you left your first job for 'better work' which is considered 'good cause' under EDD regulations. The fact that you had continuous employment is critical evidence in your favor. The appeals backlog is pretty bad right now - my hearing took about 10 weeks to schedule. Keep checking your UI Online account daily and your postal mail. They should eventually send a Notice of Hearing with your telephone hearing date. Make sure to prepare your evidence: employment offer letter from the startup, termination notice, and any documentation showing you left your first job for better work (higher salary, better position, etc). One important note: you should still be able to certify, even during appeal. Call and ask why your certification ability was stopped - that's not normal during appeals.

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Yara Nassar

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Thank you for this information! That's reassuring to hear the 'better work' aspect is considered good cause. I do have my offer letter showing a 15% higher salary and better benefits, plus the layoff notice clearly stating it was a workforce reduction. I'm concerned about the certification issue though. When I log in, there's just no weeks available to certify. The system just says 'Appeal Filed' with no other options. Should I keep trying to call about that specifically?

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GalaxyGuardian

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SAME EXACT THING HAPPENED TO ME and i waited almost FOUR MONTHS for my appeal hearing!!!! the whole EDD system is designed to make u give up. my advice? DON'T. I eventually won my appeal case bc leaving one job for a better position IS considered good cause. but no1 at EDD tells u this!!! the certification thing is weird tho. i could still certify during my appeal (even tho i wasnt getting paid). try going to contact us section and send a message about the certification problem. they sometimes respond faster to messages than calls.

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Yara Nassar

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Four months?! That's insane! Thanks for the encouragement though - I definitely won't give up. Did you have an attorney at your hearing or did you represent yourself? I'm wondering if I need legal help with this.

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GalaxyGuardian

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no attorney needed!! just had all my docs ready - offer letter from new job, termination letter, and emails showing i gave proper notice to 1st employer. the judge was actually really fair. but yeah, 4 months was ridiculous & i almost ran out of savings waiting!!

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Paolo Ricci

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My sister had an appeal that took 3 months last year and she said the worst part was not being able to talk to a real person at EDD. Have you tried calling right when they open? I hear that's the best time.

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Yara Nassar

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I've tried calling at opening time (8am) for two weeks straight now. Either get the "we're experiencing high call volume" message or get disconnected after waiting on hold for 45+ minutes. It's maddening!

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Amina Toure

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I had luck getting through to EDD using Claimyr.com - it's a service that essentially holds your place in line and calls you when an EDD rep is available. Saved me hours of redial hell. They have a video showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km. Was worth it to finally talk to a real person who could see what was happening with my claim. Regarding your situation specifically - yes, quitting for better employment is considered good cause, but you need to present evidence at your hearing. Print out all your documentation now and have it organized. The judge will want to see: 1) proof you left for better work, 2) proof you were let go from the second job through no fault of your own.

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Yara Nassar

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Thank you for the Claimyr suggestion! I'll check that out because I'm desperate to talk to someone about why I can't certify. And thanks for confirming about the good cause situation - I'll definitely have all my documentation ready.

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ok so im confused, are u saying u quit or were laid off? because those are totally different things for EDD. if u quit then ur probably not gonna get benefits unless u had a REALLY good reason like harassment or something. but if u were laid off from the startup u should qualify.

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Keisha Robinson

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The situation is actually quite common. OP quit Job A to take a better position at Job B (which is considered 'good cause' to quit). Then they were laid off from Job B. EDD is incorrectly focusing on the quit from Job A rather than the layoff from Job B, which is the more recent separation and should be the controlling factor for eligibility.

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Natasha Volkova

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I'm in almost exactly the same situation!!! Left my teaching job for a higher paying position at a private school, then got laid off after 3 months when enrollment dropped. Been waiting on appeal since February and STILL no hearing date. This is honestly making me depressed. I've had to borrow money from family just to pay rent. The whole system seems designed to make people give up. 😞

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Yara Nassar

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I'm sorry you're going through this too. It really does feel like they hope we'll just give up. Have you been able to certify during your appeal period? That's what's confusing me - I can't even certify anymore.

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Natasha Volkova

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I can certify but it just shows $0 payments with 'appeal pending' status. At least I'm building a record of weeks I've been unemployed. Weird that you can't certify at all. Definitely try to fix that - I've heard it can cause problems later if there are gaps in certification.

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Javier Torres

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wait you quit your first job? then yeah your not eligable, sorry. EDD dosnt care that you got a new job after quitting. thats on you

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Keisha Robinson

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This is actually incorrect information. Quitting one job to accept a better position at another employer is specifically listed as 'good cause' in EDD regulations. Many people don't realize this, but leaving for better work (higher pay, more hours, better benefits, etc.) is protected. The key is having documentation proving the new job was actually better and that there was no gap in employment.

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About your certification problem - try logging out completely, clearing your browser cache/cookies, and logging back in. Sometimes the UI Online system glitches and won't show certification weeks until you do this. Happened to me twice!

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Yara Nassar

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Thanks for the suggestion! I just tried it and unfortunately it's still showing the same status. I think it might be related to the type of appeal I filed, but I'm not sure. Really wish I could talk to someone about it.

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Keisha Robinson

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One more important tip: call the EDD Appeals Office directly instead of the main EDD number. Their number is different (look for CA Unemployment Insurance Appeals Board) and often has shorter wait times. They can at least tell you if your appeal has been scheduled yet even if you haven't received the notice. Also, you mentioned doing freelance work - make sure you're reporting that income correctly. Even during appeal, you need to report any earnings. When/if your appeal is approved, they'll adjust your payments based on reported earnings during those weeks. Missing income reporting can create overpayment problems later.

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Yara Nassar

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That's a great tip about calling the Appeals Office directly! I'll look up their number. And yes, I've been keeping detailed records of all my freelance income, dates worked, and client information just to be safe. I just wish I could actually report it somewhere in the system right now.

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