EDD changed reply system from text to chat? Anyone else experiencing this?

Yeah, I've noticed the same thing! It's so frustrating when they keep changing things without properly informing us. I tried to reply to a text message the other day and it just went into the void. 🤷‍♂️

Guys, I found a way to actually get someone on the phone! I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/Ize0EkN4HDI

This whole system is a joke. They keep changing things without telling anyone and expect us to just figure it out. I've been trying to resolve an issue for MONTHS now. 😤

Has anyone tried reaching out through social media? Sometimes that gets their attention faster than the official channels.

Here's what I've learned after dealing with this for way too long: 1. Document EVERYTHING. Keep a log of all your attempts to contact them. 2. Be persistent. Don't give up just because they ignore you once. 3. Try different methods - phone, chat, email, even snail mail if you have to. 4. If possible, visit an office in person. Sometimes face-to-face is the only way to get results. 5. Know your rights. Research the policies and laws that apply to your situation. 6. Consider contacting your local representative if you're getting nowhere. 7. Stay calm and polite, even when you're frustrated. The person you're talking to probably isn't responsible for the system's failures. Hope this helps someone! We're all in this together. 💪

Anyone else feel like theyre just throwing darts at a board when it comes to there communication methods? One day its texts, then its emails, now its chat... whats next, carrier pigeons? 🐦

I wonder if this chat system is just a way for them to avoid actually talking to us on the phone. Anyone else feel like they're getting the runaround?