EDD UI Online suddenly working - got unexpected callback and fixed my stuck account

omg i had the EXACT same glitch!! my account's been frozen since January showing my old claim from 2024 and i couldn't file new one either. i've called literally 47 times this week (counted on my phone log lol) and never got thru. what number did u call? the 5616 one or different?? i'm desperate to try this callback thing!!!!

This is actually a known issue with UI Online that's been happening since they updated the system in January 2025. It's called a "benefit year transition error" and it happens when your previous claim data doesn't properly archive in their database. The good news is that once they manually update it, your claim should process normally going forward. Make sure you certify for any back weeks you might be eligible for - they should appear in your account within 24-48 hours after the rep fixed your account. The callback feature was rolled out quietly last month as part of their service improvements, but it's not available to everyone yet - they're still testing it in certain call queues.

wait they hav callback now??? since when?? ive been calling for 3 weeks straight n getting absolutely NOWHERE!!

This is giving me hope! My account has been showing a disqualification notice from my previous claim (from October 2024) even though I'm trying to file a new claim now in 2025. Every time I login it's just stuck on that old disqualification screen and none of the links work. I've been calling daily for 2 weeks and just get the "we can't take your call" message. Did anyone else have an issue with a disqualification notice stuck on their account when trying to file a new claim?

I wouldn't get too excited about EDD suddenly being functional. Their systems randomly work for a day or two and then go back to being a complete disaster. I've dealt with them for years through multiple claims and the pattern is always the same - brief moments of competence followed by months of chaos. That callback feature has actually existed since 2023 but it only works when they're not overwhelmed with calls (which is approximately 3 days per year lol). Also, that "glitch" your rep mentioned isn't a glitch - it's by design. They make it difficult to file new claims because they're trying to reduce their workload. I had a friend who worked at EDD and they confirmed this. The entire system is intentionally complicated to discourage people from collecting benefits they're entitled to.

When you called, did they verify your identity before helping you? I'm asking because I've been having a similar issue with a stuck account, but I also had an ID.me verification problem last month. I'm wondering if I need to resolve the ID verification before they'll help with the stuck claim issue.

congrats on getting thru! teh EDD is sooooo hit or miss... one day nothing works, next day everything fine. it's like they roll dice each morning to decide if they gonna function that day lol. my brother-in-law got his claim fixed last week but took him 5 HOURS on hold!!!

As an update to everyone following this thread: The callback feature is now officially part of EDD's new contact center upgrade. It should be available to everyone by the end of April 2025, according to their latest press release. Also, for those experiencing the "stuck account" or "benefit year transition error" - they've acknowledged this as a widespread issue affecting approximately 14,000 claimants whose benefit years ended between December 2024 and February 2025. They're supposedly working on a system-wide fix, but in the meantime, getting through to a representative who can manually update your account is the only solution.