Walmart delivery never arrived but shows 'signed for' - how to dispute Cash Aid EBT transaction?

omg same thing happened to me last month with target!!! said delivered but wasn't there. i called the ebt customer service number and they said they couldn't do anything bc it wasnt stolen from my account, it was just fraud by the delivery person. had to file police report

You definitely need to call the EBT Customer Service number on the back of your card, but you should know that this isn't a simple dispute like with a credit card. With Cash Aid on EBT, once the transaction is processed and the money leaves your account, it's much harder to get back. What you're dealing with is actually two separate issues: 1. The EBT transaction itself (which was technically completed correctly) 2. The missing delivery (which is Walmart's responsibility) When you call the EBT number, explain exactly what happened. They'll likely tell you that you need to work with Walmart since the payment processed correctly. Ask specifically for a "transaction dispute form" - they may be able to send one to you even if they say they can't help. With Walmart, you need to escalate beyond the first customer service person. Ask to speak with a supervisor and specifically mention that you'll be filing a police report for theft if they can't resolve this. Request the GPS delivery confirmation data and the name of who signed. Don't give up after one call!

you can also try contacting your county CalWORKs office. they might be able to help with disputed transactions, or at least give you emergency aid if u cant get the money back right away. good luck!!!

Been there with Amazon! What a nightmare! The EBT customer service is pretty useless for this specific problem because technically the transaction went through fine - your card worked, the payment processed. The issue is with Walmart's delivery service. I spent DAYS trying to get someone at the county office to help me when this happened. Keep detailed notes of everyone you talk to including date/time and what they said. File a police report for theft. Take screenshots of EVERYTHING. Also if you used the BenefitsCal app or website to manage your benefits, you can submit a compliant through there too. The system is rigged against us honestly 😡

I work with CalWORKs clients through a community organization, and unfortunately this is becoming more common with online delivery services. Here's what you need to know: 1. Call the EBT Customer Service number (877-328-9677) to report the issue, but understand they may direct you back to Walmart 2. File a claim with the retailer (Walmart) in writing - email is better than phone because you need documentation 3. File a police report for theft/fraud - this is CRITICAL as it's official documentation 4. Contact your county CalWORKs office with all your documentation and ask if they can help with an emergency replacement 5. If you're having trouble getting through to your county office (which is common), try Claimyr.com - it's a service that helps you get through to actual CalWORKs workers instead of waiting on hold for hours. They have a video showing how it works: https://youtu.be/jzISHxCPLwE The key here is documentation. Without it, you'll have a very hard time getting any resolution.

Hey just wondering did you check your mailbox and around the back of your place? Sometimes these delivery people put packages in weird spots and don't tell you. My walmart order once ended up in my apartment complex's laundry room!

This is unfortunately a common issue with Cash Aid/EBT cards because they don't have the same protections as credit cards. You need to take these steps in this specific order: 1. Get a transaction record from your EBT account (through BenefitsCal or by calling the EBT customer service) 2. Take screenshots or photos of the delivery notification from Walmart showing it was supposedly delivered 3. File form CW 2218 "Statement of Facts" with your county office - specifically state that this is theft/fraud related to your CalWORKs benefits 4. File a police report online - most departments let you do this for theft under $950 5. Submit all documentation to your CalWORKs caseworker In my experience, this is a frustrating process but persistence is key. The county can provide emergency replacement benefits in some circumstances, but you have to prove you've taken all steps to address the fraud.

also maybe check if any of ur neighbors have cameras??? might have caught the delivery person taking your stuff after marking it delivered

btw how did u even order from walmart with ebt cash? i thoughtu could only use it at atm or in store with the card? can u explain how to do online ordering with cash aid? might be useful for me since i dont drive

Any updates on this? Were you able to get through to anyone who could help? This is important info for all of us on CalWORKs to know about since more people are using their benefits for online purchases now.

I'm so sorry this happened to you! This is exactly why I'm nervous about using my benefits online. Just wanted to add that when you're dealing with Walmart, make sure to ask for the "proof of delivery" document - not just them telling you it was delivered. They should be able to provide GPS coordinates, a photo of where it was left, and the signature if someone actually signed. If they can't provide these things, that's evidence that their delivery process failed. Also, keep calling back and getting different customer service reps - sometimes you get someone who's more willing to help. Don't let them brush you off! You paid for those items and deserve to get them or your money back.

I'm going through something similar right now with an Amazon delivery that never showed up! Reading through all these responses is super helpful. I wanted to add that if you have a smartphone, you might want to download an app like "Timestamp Camera" or similar - I started taking photos with timestamps of my front door/mailbox area right after I place orders, just in case this happens again. That way I have proof that nothing was delivered at the time they claim it was. Also, some credit unions and community organizations offer free legal clinics that might be able to help you write more formal complaint letters to Walmart if the regular customer service keeps giving you the runaround. Don't give up - you deserve to get your money back!