Denied CalWORKs but still got an interview scheduled - what's happening with my case?
So confused right now! I submitted my CalWORKs reapplication through BenefitsCal last month after my benefits stopped (missed my SAR7 deadline). Yesterday I got a denial letter in the mail saying I'm not eligible, but then today I got a text message about a phone interview scheduled for next week?? Why would they schedule an interview if they already denied me? Has anyone else experienced this? Should I still prepare for the interview or is it just a mistake? I really need the Cash Aid this month for rent.
20 comments


Alexander Zeus
This happens sometimes - the system automatically generates denial notices when certain conditions are met, but your case is still being processed. Definitely keep that interview! The denial letter was likely sent because: 1. Your application was incomplete (missing verification documents) 2. The system auto-denied you after the previous discontinuance but a worker reopened your case 3. You hit some other technical requirement that triggered a denial notice Bring this up at the beginning of your interview. The worker can tell you exactly why the denial letter was sent and what you need to do to get your benefits restarted. Make sure you have all your verification documents ready - ID, income proof, children's info, etc.
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Olivia Harris
•Thank you so much! I was panicking thinking I'd have to start all over again. I'll definitely keep the interview appointment and have all my documents ready.
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Alicia Stern
same thing happened 2 me last summer,, the denial was bcuz i didnt turn in my proofs but they still gave me the interview to try and fix it. ended up getting approved after i showed my pay stubs during the call
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Olivia Harris
•That's reassuring. Did you have to reapply again or did they just continue your case from before?
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Gabriel Graham
The county systems are a MESS! They send out automated notices without checking if they contradict other notices. I got FOUR different letters in one week - discontinuance, approval, appointment, and another asking for verification I'd already submitted!! When I finally got through to my worker she admitted their system was generating notices automatically that weren't supposed to go out. It's RIDICULOUS how they treat us!!
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Drake
•It's frustrating for sure. Their computer systems don't always talk to each other correctly. I recommend taking photos of everything you submit and keeping a log of all communications. That way you have proof when their systems mess up.
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Sarah Jones
I had this exact issue in January! The denial letter was because I didn't submit verification documents they wanted within the timeframe, but they still scheduled the interview to give me a chance to provide them. During the interview, I explained I never received the verification request (turns out they sent it to my old address), and the worker gave me an extension to submit everything. Got approved 2 weeks later. Make sure to ask the worker exactly what documents they need. Also, when was your last SAR7 due? If you're reapplying within the same month, sometimes they can restore benefits without a gap if you have good cause for missing the deadline.
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Olivia Harris
•My SAR7 was due on the 5th but I completely forgot about it until I noticed my EBT card didn't reload on the 1st of this month. I submitted everything on the 10th but I guess that was too late to prevent the discontinuance.
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Sebastian Scott
Definitely attend the interview! The notices often go out automatically based on whatever information (or lack of information) is in the system at that exact moment. The worker who scheduled your interview probably saw that you reapplied and set up the interview to get your case back on track, but the computer system might have already sent out the denial letter. Also, I'd suggest calling before your interview to confirm what verification documents they need so you're fully prepared. Trying to reach CalWORKs by phone can be frustrating though - I spent 4 hours trying last week and kept getting disconnected.
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Emily Sanjay
•I had the same issue with calling! I finally used Claimyr (claimyr.com) to get through to my CalWORKs worker after trying for days. They called and waited on hold for me, then connected me when an actual person picked up. Saved me hours of frustration. They have a video showing how it works: https://youtu.be/jzISHxCPLwE - definitely worth it when you need to reach someone urgently about benefits.
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Olivia Harris
I just checked the denial letter more carefully and it says "Reason for denial: Failure to provide required verification." But I don't remember them asking for any verification documents? Unless they sent something that I missed? Now I'm worried I won't have what they need for the interview.
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Alexander Zeus
•This is common - they might have mailed a separate verification request that got lost or arrived after the denial letter. For a CalWORKs reapplication, typically you need: - ID for all household members - Proof of income (pay stubs, award letters) - Proof of residence (lease, utility bill) - School verification for children - Any changes in your situation since last time Gather these basics so you're prepared. During the interview, ask the worker to specifically list what they need. They can usually give you 10 days after the interview to submit anything missing.
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Gabriel Graham
i bet they sent a verification request to ur old address haha they ALWAYS do that even when u update ur info 🙄 happened to me 3 times!!! the county never gets anything right 🤦♀️
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Alicia Stern
•omg yes they kept sending my stuff to an address from like 2 yrs ago even tho i updated it online AND told my worker directly!! so annoying
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Drake
This is actually fairly standard procedure with CalWORKs. When your benefits discontinue due to a missed report like the SAR7, the system automatically starts the denial process. However, when you reapply within a certain timeframe (usually 30 days), they'll often process it as a restoration rather than a brand new application. The interview is a good sign! It means they're working on your case. During the interview: 1. Explain why you missed the SAR7 deadline 2. Ask if you qualify for "good cause" for the late report 3. Request expedited processing if you're at risk of homelessness 4. Bring up the denial letter and ask specifically what's missing If they approve you during the interview, benefits can sometimes be issued within 3-5 business days. If your case was only discontinued recently, they might even be able to restore benefits from the date of discontinuance, avoiding any gap in aid.
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Olivia Harris
•Thank you for the detailed explanation! I didn't know about the "good cause" option. I've been dealing with some health issues which is partly why I forgot about the SAR7. Do you think that could count as good cause?
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Alexander Zeus
Health issues can absolutely qualify as good cause for a late SAR7! Make sure to mention this during your interview. The worker might ask for some basic details about how your health affected your ability to submit the report on time. You don't need to provide extensive medical documentation for good cause in many cases - a reasonable explanation is often sufficient. If they approve your good cause claim, they might be able to restore your benefits without a gap, depending on how long it's been since the discontinuance. This would be ideal since you wouldn't have to wait for a new application to be processed.
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Olivia Harris
•This is so helpful! I've gathered all my documents and made notes about what to ask during the interview. I'll definitely mention my health issues and ask about good cause. Fingers crossed they can restore my benefits quickly - rent is due soon and I'm getting worried.
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Benjamin Kim
I work at a county eligibility office and can confirm this is totally normal! The denial letter and interview scheduling often happen simultaneously because they're processed by different parts of the system. The denial is usually automatic when certain deadlines are missed, but caseworkers can still schedule interviews to give you a chance to provide missing information or establish good cause. Since you mentioned health issues caused you to miss the SAR7 deadline, definitely bring this up right away in your interview. Health problems are one of the most common and accepted reasons for good cause. The worker will likely ask you to briefly explain how your health affected your ability to submit the report on time. Also, since you reapplied within the same month, there's a good chance they can restore your benefits retroactively if they approve your good cause claim. This means you might not have any gap in aid at all. Make sure to ask about this specifically during your interview. One tip: if the worker approves your case but says it will take a while to process, ask about emergency aid if you're facing eviction or utility shut-off. Counties have some flexibility to provide immediate assistance in crisis situations.
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Amara Nnamani
•Thank you so much for this insider perspective! It's really reassuring to hear from someone who actually works in the system. I feel much more confident about my interview now. I'll definitely ask about emergency aid too since I'm really worried about making rent this month. Do you know roughly how long the retroactive benefit process usually takes once they approve the good cause? I'm trying to figure out my timeline for getting caught up on bills.
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