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Aidan Percy

CalWORKs investigator showed up at my door asking about my ex - what happens next?

So I just had the most stressful thing happen. A CalWORKs investigator came to my house unannounced yesterday morning and left his card when I wasn't home. When I called him back, he basically started questioning me about my ex-husband still living here. We've been separated for about 6 weeks now, and he moved all his stuff out last month. I'm in the middle of filing paperwork for legal separation. During my recertification interview two weeks ago, the worker kept asking me over and over "Are you SURE your husband doesn't live there anymore?" like she didn't believe me. I answered truthfully that yes, we're separated and he moved out. Now this investigator shows up? I'm freaking out because I really need my Cash Aid and CalFresh for me and my kids. What happens next? Will they cut off my benefits? Do I need to provide some kind of proof he moved out? Has anyone dealt with fraud investigators before? I'm so stressed about this!

omg this happened to my cousin last year! they think your lying about your household situation. you need to show proof he moved, like lease agreement or something with his new address

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That's the problem - he's staying with his brother right now so there's no lease with his name on it. Should I ask him to write a letter or something? Would they even accept that?

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This is actually quite common with CalWORKs when they suspect unreported income or household composition changes. Since your benefits are calculated based on who lives in your home, they need to verify your ex actually moved out. The investigator is part of their Income and Eligibility Verification System (IEVS). Here's what you should prepare: 1. Any legal separation paperwork you've started filing 2. A written statement from your ex confirming he no longer lives there (notarized if possible) 3. Any evidence of his new address (mail, utility bills, etc.) 4. Statements from neighbors or your landlord who can confirm he moved out If the investigator schedules a home visit, don't panic - just make sure they can see your ex's belongings are gone (empty closet space, etc.). Be polite but direct with the investigator.

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Thank you so much for this detailed response. I'm going to ask him for a written statement right away. My landlord also knows he moved out so I'll ask for something from them too. Do you know how long these investigations usually take? I'm worried they'll cut my benefits while they're figuring this out.

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the county always does this!! they are trying to catch u in a lie. they prob got a tip from someone or saw something on social media. be careful what u post online cuz they check that stuff too. my benefits got cut for 6 months when my kids dad was staying w me for just 2 weeks and someone reported it. had to appeal and everything

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This is exactly why I tell everyone to be SO careful about social media. The county has fraud investigators who absolutely look at Facebook, Instagram, etc. I've seen cases where someone posted vacation photos and got investigated because they thought "how can you afford vacation on benefits?

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If you don't provide enough evidence, they could potentially issue an Intentional Program Violation (IPV) which would affect your benefits. They're investigating because something triggered their system - perhaps an address match in another database, reported income from the same household, or even someone reporting you. You need to be completely truthful and cooperative with the investigator. They're more understanding when you work with them rather than against them. During this process, make sure you're still meeting all your Welfare to Work (WTW) requirements and submitting any requested verification on time. Document every conversation you have with the investigator and the county (dates, names, what was discussed). And most importantly - did the investigator give you a specific deadline to call back or provide documentation? Don't miss that deadline!

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He didn't give me any specific deadline. Just said he wanted to "discuss my case" and to call him back. I did call right away and that's when all the questions about my ex started. Should I follow up again if I don't hear anything in a few days?

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I had to deal with a fraud investigator last year and it was a nightmare trying to reach them. I kept calling and leaving messages but couldn't get through. When I finally got someone on the phone, they said my case was on hold until I completed the interview. Try using Claimyr (claimyr.com) - it's this service that gets you through to a real CalWORKs worker instead of waiting on hold forever. They have a video showing how it works: https://youtu.be/jzISHxCPLwE It basically helped me jump the phone queue and I got connected to my investigator in like 5 minutes. Definitely worth it when your benefits are on the line.

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I've never heard of that service before. The investigator gave me his direct number but thanks for the suggestion if I have trouble reaching him. Did your benefits stay active during the investigation or did they put them on hold?

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Be VERY careful!! These investigators are NOT your friends! They're looking for ANY reason to say you committed fraud. Even if it was an honest mistake or misunderstanding, they can still hit you with an overpayment and make you pay back THOUSANDS!!! They'll ask the same question different ways trying to catch you in a lie. RECORD EVERYTHING and don't sign ANYTHING without reading it carefully first!!! I had a friend who got accused of having her boyfriend living with her when he was just visiting a lot. They ended up making her pay back 6 months of benefits! Almost $6,000!!!

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While it's important to be careful, I don't think recording conversations without consent is legal in California (it's a two-party consent state). However, taking detailed notes during any conversation is definitely a good idea. And yes, always read documents carefully before signing, but also keep in mind that investigators are doing their job to ensure benefits go to eligible households. Being truthful and providing requested documentation promptly is the best approach.

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Something people don't realize is that you need to report household composition changes within 10 days on CalWORKs, not just wait until your next SAR7 or recertification. If your ex moved out 6 weeks ago but you only reported it at recertification 2 weeks ago, that could be why they're investigating. For your next steps: 1. Call the investigator back if you haven't already 2. Ask specifically what documentation they need to verify your household change 3. Follow up in writing (email or letter) documenting your conversation 4. Submit whatever proof you can gather as soon as possible The good news is that with your ex gone, your benefit amount might actually increase since there's one less adult in the household (assuming he wasn't contributing income that was helping).

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You might be right about the timing issue. I thought I could wait until recertification to report it since that was coming up anyway. I didn't know about the 10-day rule. The worker never mentioned that to me when I called to ask what I needed to do about him moving out. This is all so complicated!

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this is why i hate the system. they treat us like criminals!!! my neigbor got cash aid and she had her boyfrend staying with her all the time and they never got caught but then when someone is honest they get investigated!! makes no sense

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for real!! seems like ppl who actually lie get away with it and honest ppl get hassled. my cousin had her benefits stopped for 3 months during an investigation and they found NOTHING wrong but still took 3 months to give her back benefits. her kids almost got evicted waiting!!

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A quick suggestion based on my experience as a benefits advocate: Gather statements from people who can confirm your situation. This could include: 1. A statement from your children's school showing you as the only parent at that address 2. A statement from your landlord confirming the change in occupancy 3. Utility bills showing decreased usage after he left 4. Any new mailing address you have for your ex Also, be prepared for a possible home visit where they may ask to look around. They typically check bedrooms, bathroom cabinets, and closets for signs of another adult living there. This feels invasive but is standard procedure in these investigations.

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Thank you for the specific suggestions. I didn't think about the utility bills showing different usage - that's a good idea. I'll start gathering these things right away. I'm not worried about a home visit because he really doesn't live here anymore, but it still feels so intrusive.

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I went through something similar when my ex moved out and I didn't report it right away. The investigator was actually pretty reasonable once I provided the documentation they needed. Here's what helped me: 1. Get a notarized letter from your ex stating when he moved out and his current address 2. If he's getting mail somewhere else now, get copies of recent mail with his name and new address 3. Ask your landlord for a written statement about the household change 4. Take photos of his empty closet/dresser space if the investigator wants to do a home visit The whole process took about 3 weeks for me, and my benefits actually increased once they confirmed he wasn't part of my household anymore. Stay calm and just be completely honest with them. Document everything and keep copies of what you submit. You'll get through this!

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This is really helpful and reassuring to hear from someone who went through the same thing! I'm definitely going to get that notarized letter from my ex - did you have to pay for the notarization or did your ex handle that? And when you say your benefits increased after they confirmed he wasn't in your household, about how much of an increase was it? I'm hoping this whole stressful situation might at least result in some extra help for me and my kids.

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I'm going through something similar right now - my ex moved out about 2 months ago and I'm dealing with questions from my worker too. One thing that helped me was getting a copy of the Change Report Form (CRF) from the county website and filling it out officially to document the household change, even though I already told them verbally. Also, if your ex has started getting any government mail (like unemployment, DMV stuff, etc.) at his new address, that's really good proof he's established residency elsewhere. The investigator told me they cross-reference addresses in different databases, so having his name officially tied to another address helps a lot. Don't let them intimidate you - you're being honest about your situation and that's what matters. Just gather whatever documentation you can and respond promptly to their requests. The stress is awful but it will get resolved!

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Thank you for mentioning the Change Report Form - I had no idea that existed! I'll definitely look that up on the county website and fill it out right away. That's a great point about government mail at his new address too. He did change his address with DMV when he got his new license, so maybe I can get documentation of that somehow. It's so stressful but hearing from people like you who have been through this really helps me feel less alone in dealing with all this.

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I just went through this exact same situation about 4 months ago! The stress is absolutely terrible but try not to panic. Here's what worked for me: The investigator is probably following up because there might be some kind of data match in their system - like your ex's name still showing up at your address somewhere, or maybe someone made a report. Don't take it personally, they have to investigate these things. What saved me was being super organized with my documentation. I made copies of EVERYTHING and put together a little folder with: - Bank statements showing only my transactions at the house - A letter from my kids' school confirming I'm the only parent listed at our address - Text messages between me and my ex about him picking up his stuff (screenshots) - Even a statement from my neighbor who helped him move his couch out Also, when you talk to the investigator again, ask them exactly what they need from you and by when. Don't just assume - get it in writing if possible. Some of them are actually pretty helpful once you show you're trying to cooperate. The whole thing took about a month to resolve for me, and like others said, my benefits did go up once they confirmed it was just me and my kids. Hang in there - you're being honest and that's what matters most!

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This is such great advice! I never thought about text messages as documentation - I definitely have some from when he was coordinating picking up his stuff. The neighbor statement is brilliant too since mine actually saw him loading boxes into his truck. I'm going to start putting together a folder like you did. It's really reassuring to hear it only took about a month for you and that your benefits increased afterward. Did the investigator tell you upfront what would happen to your benefits during the investigation, or did you have to keep asking for updates?

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I'm so sorry you're going through this stress! I just wanted to add something that might help - if your ex is receiving any mail at his new address (even if it's just staying with his brother), you can ask the post office for a "mail forwarding verification" document. When someone files a change of address, the postal service keeps records of it, and sometimes they'll provide verification that mail forwarding was requested from your address to his new one. Also, I noticed you mentioned you're filing for legal separation - even if that paperwork isn't finalized yet, having the court filing stamped with a date can help show the timeline of when your separation became official. The investigator will want to see that the dates line up with when you say he moved out. One more thing - make sure you keep your story consistent every time you talk to anyone at the county. They sometimes have different people ask you the same questions to see if your answers change. Write down the key dates and facts so you don't accidentally give conflicting information. You're doing everything right by being honest and gathering documentation. This process is scary but it sounds like you have nothing to hide, so try to stay calm and just focus on getting them what they need. Sending you strength during this stressful time!

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This is incredibly helpful advice, thank you so much! I had no idea the post office could provide mail forwarding verification - that's exactly the kind of official documentation that would help my case. My ex did file a change of address form when he moved to his brother's place, so I'll definitely look into getting that verification. You're absolutely right about keeping my story consistent too. I'm going to write down all the important dates right now - when we separated, when he moved his stuff out, when I reported it to CalWORKs, etc. I don't want to accidentally mix up any details when I'm stressed and talking to different people. The legal separation paperwork is still being processed, but I do have the initial filing receipt with the date stamp, so I'll include that in my documentation folder. It's such a relief to hear from people who have been through this and came out okay on the other side. Thank you for taking the time to share all these specific tips!

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I know this is incredibly stressful, but try to remember that investigations like this are actually pretty routine - the county has to follow up on potential household composition changes to make sure benefits are calculated correctly. The fact that they're investigating doesn't mean they think you're lying, it just means something in their system flagged your case for review. One thing I'd suggest is asking the investigator directly what triggered the investigation - sometimes it's something simple like your ex's name showing up on a database match, or even just the timing between when he moved out and when you reported it. Understanding the "why" can help you know exactly what kind of documentation will be most helpful. Also, keep in mind that during this process, your current benefits should continue unless they find evidence of actual fraud. Don't let anyone tell you your benefits are automatically suspended just because there's an investigation - that's not how it works. The most important thing is to stay organized, respond promptly to any requests, and don't be afraid to ask questions if you're not sure what they need from you. You've got this!

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This is such a balanced and reassuring perspective - thank you! You're right that I should ask the investigator directly what triggered this. I've been so focused on gathering evidence that I didn't think to simply ask what made them start looking at my case in the first place. Understanding that could really help me provide the most relevant documentation. And it's a huge relief to know my benefits should continue during the investigation as long as there's no actual fraud found. I was really worried they might cut everything off while they're reviewing my case. I'm going to call the investigator back tomorrow and ask these questions directly while also letting him know what documentation I'm putting together. Thank you for helping me feel more confident about handling this!

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I went through this exact situation about 8 months ago when my ex moved out and I had to deal with a fraud investigator. The anxiety is absolutely horrible, but I promise it gets resolved if you're being truthful. Here's what I learned that might help you: 1. The investigation was probably triggered automatically by their computer system - maybe your ex's name matched an address in another database or someone reported seeing him at your place. Don't take it personally. 2. Get everything in writing. When you talk to the investigator, follow up with an email summarizing what was discussed and what documents you agreed to provide. 3. The timeline issue others mentioned is real - you're supposed to report household changes within 10 days, but many people don't know this. Be honest about when you found out about this rule. 4. Your benefits should NOT be cut off during the investigation unless they find evidence of intentional fraud. If anyone tells you otherwise, ask to speak to a supervisor. 5. Once they verify your ex doesn't live there anymore, your benefits will likely increase since it's a smaller household size. The whole process took about 5 weeks for me, and looking back, the investigator was actually pretty fair once I provided the documentation. Stay organized, respond quickly to their requests, and remember - you're telling the truth, so you have nothing to worry about. This too shall pass!

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This is exactly what I needed to hear right now - thank you so much for sharing your experience! The part about it likely being triggered automatically by their computer system makes me feel less like I'm being personally targeted. I've been driving myself crazy wondering if someone reported me or if I did something wrong. I'm definitely going to start following up our phone conversations with emails like you suggested. That's such smart advice about documenting everything. And you're absolutely right about the 10-day reporting rule - I had no idea that existed and I feel like the workers should have explained that better when I first called to ask about reporting changes. It's such a relief to know your benefits weren't cut during the investigation. I've been so worried about losing our assistance while they figure this out. Five weeks sounds manageable, especially if it results in increased benefits like you and others have mentioned. Thank you for taking the time to write such a detailed and reassuring response. Knowing that other honest people have gotten through this successfully is really helping me stay calm and focused on just providing what they need. I feel so much more prepared now!

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I'm so sorry you're dealing with this stress! I just wanted to add that you should also keep a written log of every interaction you have with the investigator - date, time, what was discussed, and any requests they made. This can be really helpful if there are any discrepancies later. Also, don't forget to ask about the appeals process if you disagree with any decisions they make. You have rights in this process, and knowing them upfront can give you peace of mind. One thing that helped me when I went through something similar was contacting a local legal aid organization. Many have benefits advocates who can review your documentation before you submit it and make sure you're not missing anything important. They can also sometimes communicate with the investigator on your behalf if needed. You're handling this the right way by being proactive and gathering documentation. The fact that you're being honest and transparent will work in your favor. Hang in there - this investigation phase won't last forever, and it sounds like you have a good chance of coming out with higher benefits once they verify your household composition!

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This is really great advice about keeping a written log - I hadn't thought about documenting every single interaction but that makes so much sense for protecting myself. And thank you for mentioning legal aid organizations! I didn't know they had benefits advocates who could help review documentation. That could be really valuable since I want to make sure I'm submitting everything they need the first time around. Do you happen to know if these legal aid advocates charge fees, or are they usually free services? I'm already stretched thin financially which is why losing these benefits would be so devastating. But having professional help to make sure I handle this correctly could be worth it. I'm feeling much more hopeful after reading everyone's responses here. It's amazing how much better I feel knowing other people have been through this exact situation and came out okay. Thank you for taking the time to share your advice and encouragement!

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Legal aid benefits advocates are typically free! Most legal aid organizations provide these services at no cost to people who qualify based on income (which you likely do if you're receiving CalWORKs). I used California Rural Legal Assistance when I went through my investigation and they didn't charge me anything. You can search for "legal aid" + your county name to find local organizations. Many also have phone hotlines where you can get quick advice even if you can't meet in person. Also wanted to mention - when you gather all your documentation, make copies of everything before you submit it to the investigator. I learned this the hard way when some of my original documents got lost in their system and I had to scramble to get duplicates. One last tip: if your ex is cooperative, having him write a detailed statement about exactly when he moved out, why he moved out, and where he's living now can be really powerful evidence. The more specific details the better (like "I moved my belongings out on [specific date] and have been staying at my brother John's apartment at [address] since then"). You're doing everything right by being proactive about this. The community here has given you excellent advice, and it really does sound like this will work out in your favor once the investigation is complete!

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This is incredibly helpful information, thank you so much! I'm definitely going to look up legal aid organizations in my county - knowing these services are free makes such a huge difference. I was worried about adding legal costs on top of everything else I'm dealing with right now. Your point about making copies before submitting anything is so important too. I can't imagine how stressful it would be to have documents get lost in their system and have to start over. I'll make sure to keep copies of absolutely everything. I think my ex will be cooperative about writing a detailed statement. We may be separated, but he doesn't want to see me and the kids lose our benefits, especially since he knows he really did move out when I said he did. I'll ask him to be as specific as possible with dates and details like you suggested. Everyone in this community has been so supportive and given such practical advice. I was feeling completely overwhelmed when this started, but now I feel like I have a clear plan of action. It's amazing what a difference it makes to hear from people who have actually been through this process successfully!

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I've been following your thread and wanted to share something that might help ease your stress a bit. I went through a CalWORKs fraud investigation about a year ago when my situation changed, and while it was nerve-wracking, the process was actually more straightforward than I expected. The key thing that worked for me was being completely upfront with the investigator from the very beginning. When they called, I immediately offered to provide whatever documentation they needed and asked for a clear list of what would be most helpful. This seemed to put them at ease that I wasn't trying to hide anything. One piece of advice I don't think anyone mentioned yet - if you have any written communication with your ex from around the time he moved out (texts, emails, even Facebook messages), screenshot those too. I had text messages where my ex was asking about mail that was still being delivered to my place, which helped establish the timeline of when he actually changed his address. Also, don't be afraid to ask the investigator questions about their process. Most of them will explain what they're looking for and how long things typically take. The unknown is often scarier than the reality. You're handling this really well by gathering documentation and seeking advice. The fact that you're being proactive and transparent will definitely work in your favor. Try not to let this consume too much mental energy - focus on what you can control (providing good documentation) and remember that honest people like yourself usually come through these investigations just fine.

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Thank you so much for this encouraging perspective! Your advice about being completely upfront from the beginning really resonates with me. I think I was so nervous during that first call that I might have seemed defensive when really I should have just immediately offered to provide whatever they needed. The idea about screenshots of written communication is brilliant - I definitely have texts from when my ex was coordinating getting his mail forwarded and picking up some stuff he forgot. Those conversations happened right around when he moved out, so they'd be perfect for establishing the timeline. I'm going to take your advice and call the investigator back to ask more specific questions about their process and timeline. You're absolutely right that the unknown is scarier than reality. I've been imagining worst-case scenarios when I should just focus on what I can actually control. Everyone here has been so helpful and reassuring. It's made such a difference to hear from people who have actually been through this and came out okay. I'm feeling much more confident now that if I just stay organized, honest, and responsive, this will work out fine. Thank you for taking the time to share your experience!

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I'm so sorry you're going through this stress! I just went through a similar investigation about 3 months ago when my ex moved out and I didn't report it within the 10-day window either. The anxiety was absolutely terrible, but I wanted to share what helped me get through it. First, don't panic about your benefits being cut during the investigation - mine continued the whole time while they reviewed everything. The investigator explained that they only suspend benefits if they find clear evidence of intentional fraud, not just because there's an investigation. Here's what made the biggest difference for me: - I got a notarized statement from my ex with specific move-out dates and his new address - My landlord wrote a letter confirming he observed the household change - I gathered utility bills showing the usage difference after he left - I took photos of his empty closet space before the home visit The whole process took about 6 weeks for me, and like others have said, my benefits actually increased once they confirmed it was just me and my kids in the household. The investigator was professional and fair once I showed I was being cooperative and honest. One thing that really helped my stress was understanding that these investigations are triggered automatically by their computer systems - it wasn't personal or because someone reported me. It was just a routine follow-up on a household composition change. Stay organized, respond quickly to their requests, and remember you're telling the truth! You've got this and it will be resolved soon. Sending you strength during this difficult time!

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Thank you so much for sharing your experience - it's incredibly reassuring to hear from someone who just went through this same situation! The detail about benefits continuing during the investigation is exactly what I needed to hear. I've been so worried they would cut everything off while reviewing my case. Your list of documentation is super helpful too. I've been gathering similar things but hadn't thought about taking photos of the empty closet space before a potential home visit - that's such a smart idea to have visual proof ready. And the utility bills showing different usage patterns is brilliant evidence I wouldn't have considered. It's such a relief to know this is just an automatic computer system trigger and not someone targeting me personally. I think that's been one of the most stressful parts - wondering who might have reported me or what I did wrong. Six weeks feels manageable knowing that my benefits should continue and will likely increase afterward. Everyone in this community has been so supportive and given such practical advice. I was feeling completely overwhelmed when I first posted, but now I have a clear action plan and feel much more confident about handling this properly. Thank you for taking the time to share your story and encourage me!

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I'm really sorry you're dealing with this stress, but please know that you're not alone and this situation can definitely be resolved! Reading through all the responses here, it sounds like you're already on the right track by gathering documentation and being honest about your situation. One thing I wanted to add that I don't think was mentioned - if you have any bank statements or credit card statements from around the time your ex moved out, those can also help establish the timeline. Things like if you stopped buying groceries for two people, or if there were any moving-related expenses, or even just showing that your spending patterns changed when he left. Also, I know this whole process feels overwhelming, but try to remember that the investigator's job isn't to "catch" you doing something wrong - it's to verify that your benefits are calculated correctly based on your actual household situation. Since you're being truthful, this investigation could actually end up benefiting you with increased assistance once they confirm it's just you and your kids. Keep documenting everything, respond promptly to their requests, and don't hesitate to ask questions if you're unclear about anything they need. You've got a whole community here rooting for you, and based on everyone's experiences, this will likely be resolved in your favor within the next few weeks. Hang in there!

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