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Cass Green

What is the KEYS program in San Bernardino County? Is it connected to CalFresh benefits?

Hey everyone, I'm trying to figure out what exactly the KEYS program is in San Bernardino County. My case worker briefly mentioned it when I was recertifying for CalFresh last week, but she was in a rush and didn't explain much. Something about housing assistance? Does anyone know if this is connected to my food benefits or is it completely separate? Would applying for KEYS impact my CalFresh eligibility or benefit amount? Thanks for any info you can share!

The KEYS program in San Bernardino is actually separate from CalFresh. KEYS stands for Knowledge, Education for Your Success and it's primarily a housing support program that helps homeless families and those at risk of homelessness find stable housing. It's run through the Housing Authority of the County of San Bernardino, not through the CalFresh office, though county workers sometimes refer clients between programs. Applying for KEYS won't negatively affect your CalFresh benefits at all. In fact, if you qualify for housing assistance through KEYS, you might actually get more CalFresh because you'd have lower housing expenses (housing costs are a deduction when calculating CalFresh benefits).

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Cass Green

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Oh that makes sense why she mentioned it then! I told her I was struggling with rent increases. Do you know how to apply? Do I need to go through my CalFresh worker or contact them directly?

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Madison Tipne

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my cousin got KEYS last yr its for homeless ppl or if ur about to be homeless they help u get an apt or somethin. not same as calfresh at all but they might ask bout ur calfresh when u apply to show income stuff

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This isn't entirely accurate. KEYS isn't only for currently homeless individuals - it also provides prevention services for families at risk of homelessness. They offer case management and housing search assistance, and sometimes financial help for things like security deposits. Your CalFresh benefits aren't counted as income for housing programs, but they do want to see that you're accessing all benefits you're eligible for.

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Malia Ponder

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I went through KEYS program in 2023 when I lost my housing. They helped with temporary hotel vouchers then permanent housing placement. Totally different from CalFresh but they want you to be on CalFresh if eligible since it helps your overall stability. They helped me with the security deposit and first month's rent for an apartment I couldn't have afforded otherwise. To apply you need to go through their intake process. It can be frustrating to reach someone initially - I spent 3 days calling their office before I got through. Keep trying or see if your county worker can make a direct referral.

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Kyle Wallace

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Just to add to this helpful info - if you're having trouble reaching KEYS by phone, you might want to try Claimyr (claimyr.com). I used their service to get through to my county office when I couldn't get anyone on the phone for weeks. They have a system that basically waits on hold for you and calls you back when a real person answers. Saved me hours of frustration and they have a video showing how it works: https://youtu.be/eZ19FHRETv8?si=_CXnXqNXbLl26WB8. Really helpful for any county office calls, not just CalFresh but probably KEYS too since it's county-run.

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Ryder Ross

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KEYS PROGRAM IS A SCAM!!! I applied and waited 6 MONTHS just to be told I "didn't qualify" even though I was literally living in my car with my kids. Meanwhile people with nice cars getting approved left and right. DONT WASTE YOUR TIME!!! The whole system is rigged!!! 😡😡😡

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Sorry you had that experience. I don't think it's a scam though - they just have limited funding and have to prioritize certain situations. When I applied, they had me do a vulnerability assessment that scored different risk factors. Maybe your score wasn't high enough compared to others applying at the same time? Did you ask why you weren't eligible?

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Ryder Ross

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they said something about my "documentation" not being enough proof of homelessness even tho I LITERALLY SHOWED THEM PICTURES OF US SLEEPING IN THE CAR!!! and then they stopped returning my calls. same garbage as trying to call calfresh, nobody EVER answers!!!

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Kyle Wallace

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The KEYS program (Knowledge, Education for Your Success) is specifically designed to help San Bernardino County residents who are experiencing homelessness or at risk of becoming homeless. Here's what you should know: 1. It's completely separate from CalFresh - different funding, different application process 2. Services include: - Case management - Housing search assistance - Temporary financial assistance (security deposits, utility assistance) - Connection to employment resources - Life skills training 3. Qualifying criteria typically involves: - Current homelessness OR imminent risk (eviction notice, etc.) - Income requirements (varies by program component) - San Bernardino County residency 4. Application process: - Call their main line: (909) 332-6388 - Complete an intake assessment - Provide documentation of your housing crisis - Work with assigned case manager Your CalFresh worker mentioned it because many county workers are trained to refer clients to other assistance programs they might qualify for. Applying won't negatively impact your food benefits.

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Cass Green

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Thank you so much for all this detailed info! Really helpful. I'm not homeless yet but definitely struggling with rent. I'll give them a call tomorrow and see if I qualify for any prevention assistance.

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Madison Tipne

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does anyone know if they help with like security deposit for new place? my sisters rent went up and she cant afford it now

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Yes, security deposit assistance is one of the services KEYS offers for those who qualify, along with first month's rent in some cases. Your sister should contact them directly for an assessment. They'll look at her specific situation to determine eligibility.

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Cass Green

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Thanks everyone for all the great information! I called KEYS this morning and got through after about 45 minutes on hold. They scheduled me for an intake appointment next week. The lady I spoke with said they can potentially help with rental assistance since I'm at risk of eviction due to the rent increases. And she confirmed it won't affect my CalFresh at all, which is a relief. I'll update after my appointment in case anyone else is wondering about the process!

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thats awesome! good luck with ur appointment hope they can help

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Just to clarify some information that's been shared in this thread: KEYS stands for Knowledge, Education for Your Success - it's a Housing Authority of San Bernardino County program that provides housing support services to homeless families or those at risk of homelessness. The program offers different levels of assistance based on need: 1. Prevention services (for those at risk but not yet homeless) 2. Rapid re-housing (for recently homeless) 3. Permanent supportive housing (for chronically homeless with disabilities) Each component has different eligibility requirements. While KEYS does coordinate with other benefit programs for comprehensive support, applying for KEYS won't reduce your CalFresh benefits. In fact, stable housing often helps families better utilize their food benefits. To apply, contact their main office at (909) 332-6388 or visit one of their office locations. Be prepared to provide documentation of your housing crisis and income situation.

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Malia Ponder

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This is super helpful info. When I went through the program last year, the rapid re-housing component really saved me. They helped with housing location, negotiated with the landlord, and even provided move-in assistance. The case management was actually more valuable than the financial help in some ways because they helped me navigate a really overwhelming system.

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Aisha Rahman

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I'm new to this community and just wanted to say thank you to everyone who shared their experiences with the KEYS program! I'm in a similar situation to the original poster - my CalFresh worker mentioned KEYS but didn't have time to explain much. Reading through all these responses has been incredibly helpful. It's reassuring to know that applying for KEYS won't affect my food benefits, and I appreciate the practical advice about calling early in the day and being persistent. The phone number and tips about documentation are exactly what I needed. I'm going to try calling them this week to see if I qualify for prevention services since my landlord just raised my rent by $300/month. Has anyone had experience with how long the intake process typically takes once you get an appointment scheduled?

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Dylan Fisher

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Welcome to the community! When I did my KEYS intake last year, the actual appointment took about 90 minutes. They go through a pretty thorough assessment - housing history, income verification, family composition, etc. The intake worker was really thorough and explained each step of the process. After the intake, it took about 2 weeks to hear back about my eligibility determination. If you're approved, they assign you a case manager who works with you on next steps. Since you're dealing with a sudden rent increase, make sure to bring any documentation you have about that - lease renewal notices, communication with your landlord, etc. They really want to see that you're at genuine risk. Good luck with your call! The $300 increase sounds like exactly the kind of situation they help with through their prevention services.

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I'm also new here and this thread has been so informative! I'm currently going through the KEYS application process myself - had my intake appointment last week. Just wanted to add a few things that might help others: During my intake, they asked for a lot of documentation so it's good to come prepared. They wanted proof of income (pay stubs, benefit letters), bank statements, ID for all household members, and documentation of my housing crisis (my eviction notice in my case). The caseworker explained that San Bernardino County has different funding streams for KEYS, so availability can vary throughout the year. She mentioned that prevention services (like help with back rent or security deposits) sometimes have shorter wait times than the permanent housing assistance. One thing I wish I'd known beforehand - they also connected me with other resources I didn't know about, like utility assistance and food pantries in my area. So even if you're already on CalFresh, it's worth going through the process because they look at your whole situation and can connect you with other support programs. Really grateful for communities like this where people share real experiences with navigating these systems!

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Miguel Castro

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Thanks for sharing your experience Kayla! It's really helpful to know what documentation to bring ahead of time. I'm curious - when they connected you with other resources like utility assistance, was that automatic or did you have to ask about it? I'm dealing with high electric bills on top of the rent increase, so any additional help would be amazing. Also, did they give you any timeline for when you might hear back about your application status?

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Omar Mahmoud

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@Miguel Castro The caseworker actually brought up the additional resources during our conversation when I mentioned struggling with utilities. She had a whole list of programs and just went through what I might qualify for based on my situation. But I think it helps to mention all your challenges upfront so they know what to look for. For utility help, she specifically mentioned LIHEAP Low (Income Home Energy Assistance Program and) said the same office that handles KEYS can help with that application too. As for timeline, she said I should hear something within 2-3 weeks, but that was just for the initial eligibility determination. If approved, the actual assistance timeline depends on what type of help you need and funding availability. Hope that helps! This whole process has been way more supportive than I expected.

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Chloe Taylor

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This thread has been so helpful! I'm dealing with a similar housing crisis and had no idea about KEYS until my CalFresh worker mentioned it briefly last month. Reading everyone's experiences gives me hope that there might actually be help available. I'm particularly interested in the prevention services since I'm not homeless yet but got a 60-day notice to quit from my landlord (they're converting to condos). The rent for comparable places in my area has gone up so much that even with my CalFresh benefits helping with food costs, I'm struggling to save enough for a security deposit on a new place. Does anyone know if KEYS helps with application fees too? I've been looking at apartments and between application fees ($50-100 each), credit check fees, and security deposits, it's adding up to way more than I can afford even if I do find a place that will accept me. Also really appreciate the tip about Claimyr for getting through to county offices - I've been trying to reach various assistance programs for weeks with no luck!

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Aisha Mahmood

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Welcome to the community Chloe! Your situation with the condo conversion sounds really stressful. From what I've read in other threads and heard from friends who've used KEYS, they do sometimes help with move-in costs beyond just security deposits, which could include application fees, but it varies case by case based on your specific needs and their available funding. Since you have a 60-day notice, you're definitely in the category they help with prevention services for. I'd recommend calling them as soon as possible since these situations can move quickly and they may be able to help you get ahead of the timeline. When you call, definitely mention the conversion notice and your timeline - that kind of no-fault displacement often gets priority. The Claimyr tip from @Kyle Wallace really does work well for county calls. I used it last month when I couldn t'get through to my CalFresh office and it saved me hours of frustration. Good luck with everything!

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I'm new to this community and this thread has been incredibly eye-opening! I had no idea the KEYS program even existed until I stumbled across this discussion. My family is currently struggling with rent increases too - our landlord raised our rent by $250/month with just 30 days notice, and we're barely making ends meet even with CalFresh helping with groceries. What really stood out to me from reading everyone's experiences is how the program seems to take a holistic approach, connecting people with multiple resources beyond just housing assistance. The fact that it won't negatively impact CalFresh benefits is such a relief - I was worried that getting help in one area might hurt us in another. I'm definitely going to try calling the KEYS office next week. Based on what everyone has shared, it sounds like I should call early in the day and be prepared with documentation of our rent increase and financial situation. The tip about potentially using Claimyr if I can't get through is really helpful too. Thank you to everyone who shared their real experiences - both positive and negative. It's so valuable to hear from people who've actually been through the process rather than just reading official program descriptions that don't tell you what it's really like. This community is such a great resource!

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Miguel Diaz

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Welcome to the community Giovanni! It's great that you found this thread helpful. Your situation with the sudden $250 rent increase definitely sounds like something KEYS prevention services could potentially help with, especially since you only got 30 days notice. One thing I'd add to the excellent advice already shared - when you call, try to have your current lease and the rent increase notice handy. From what others have mentioned, they really want to see documentation of the housing crisis. Also, don't get discouraged if it takes a few tries to get through by phone. The persistence really does pay off. The holistic approach you mentioned is one of the things that makes these county programs valuable even when they're hard to navigate. It sounds like many people end up connected to resources they didn't even know existed. Fingers crossed that KEYS can help stabilize your housing situation!

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Adaline Wong

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I'm new to this community and just wanted to say how incredibly helpful this entire thread has been! I'm currently in a similar situation - my CalFresh worker mentioned KEYS during my last appointment but didn't have time to explain what it was. Reading through everyone's real experiences has been so much more valuable than trying to find information online. I'm dealing with a potential eviction situation (landlord is selling the property and new owners want us out), and I was worried that applying for housing assistance might somehow mess with my CalFresh benefits. It's such a relief to learn from multiple people here that KEYS won't negatively impact food benefits at all. The practical advice about calling early, being persistent, and having documentation ready is exactly what I needed to hear. I'm also grateful for the tip about Claimyr - I've been struggling to get through to various county offices for weeks. One quick question for anyone who's been through the process: if I'm approved for KEYS assistance, do they typically work directly with landlords, or do they provide the funds to you to handle the payments yourself? My current landlord has been pretty difficult to work with, so I'm wondering how that aspect usually goes. Thanks again to everyone who shared their experiences - both positive and challenging ones. This community is such a valuable resource for navigating these complex systems!

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Welcome to the community Adaline! So glad this thread has been helpful for you. Your situation with the property sale and new owners wanting you out sounds really stressful, but that's exactly the kind of situation KEYS prevention services are designed to help with. To answer your question about payments - from what I've seen in other discussions and heard from friends who've used similar programs, it can work both ways depending on your specific situation and what the assistance is for. For things like security deposits and first month's rent on a new place, they often work directly with landlords or property management companies. But for back rent or ongoing rental assistance, they might provide funds to you to handle the payments. Since you mentioned your current landlord is difficult, definitely bring that up during your intake appointment. The case managers are usually experienced in dealing with challenging landlord situations and might be able to advocate for you or suggest the best approach for your specific case. Your situation with the property sale actually gives you a pretty strong case for assistance since it's involuntary displacement. Good luck with your call to KEYS - I hope they can help you find a path forward!

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GalacticGuru

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I'm new to this community and this thread has been so informative! I'm actually in a very similar situation to the original poster - my CalFresh worker mentioned KEYS about a month ago but I had no idea what it was and was too overwhelmed to ask for details at the time. Reading through everyone's experiences here has been incredibly valuable. I'm currently facing a rent increase from $1,200 to $1,500 starting next month, and I've been really stressed about how to manage it while keeping up with my other expenses. It's such a relief to learn that KEYS won't impact my CalFresh benefits - I was genuinely worried that getting help with housing might somehow reduce my food assistance. The detailed information about the intake process, required documentation, and timelines has been so helpful. I'm planning to call them first thing Monday morning with all my paperwork ready. The tip about potentially using Claimyr if I can't get through is something I definitely want to try since I've had terrible luck reaching county offices lately. Thank you to everyone who took the time to share their real experiences, both the successes and the frustrations. It makes such a difference to hear from people who have actually navigated this system rather than just reading official program descriptions that don't tell you what to expect. This community is amazing!

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Liam O'Connor

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Welcome to the community! Your $300 rent increase is definitely significant and sounds like exactly the type of situation KEYS prevention services are designed to help with. It's smart that you're planning to call first thing Monday - from what others have shared, calling early in the day really does seem to make a difference in getting through. Since you mentioned being overwhelmed when your CalFresh worker first brought up KEYS, don't feel bad about that at all. These systems can be really confusing and it's totally normal to need time to process information, especially when you're dealing with financial stress. The fact that you're taking action now is what matters. One thing that might help when you call - have your current lease and any documentation about the rent increase ready to reference. From what I've read in other threads, they really want to see proof of the housing crisis you're facing. Your situation with the sudden $300 increase should definitely qualify you for consideration. Good luck with your call on Monday, and definitely don't hesitate to ask questions here if you need support navigating the process. This community has been such a great resource for people in similar situations!

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Lucas Schmidt

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I'm new to this community and just wanted to thank everyone for sharing such detailed information about KEYS! I'm in San Bernardino County and had never heard of this program until I found this thread. My landlord just gave me a 30-day notice because they're renovating my unit, and I've been panicking about finding a new place with the current rental market. Reading about everyone's experiences - especially knowing that KEYS won't affect CalFresh benefits and that they help with things like security deposits - gives me so much hope. I'm definitely going to call their office tomorrow morning with all my documentation ready. The tip about Claimyr is something I'm going to bookmark too, since I've been trying to reach various county offices for weeks with no success. It's incredible how much more helpful real community experiences are compared to official websites that don't tell you what the process is actually like. Thank you all for creating such a supportive space where people can share practical advice about navigating these systems. I'll make sure to update after I go through the process in case it helps others in similar situations!

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Welcome to the community Lucas! Your situation with the 30-day notice for renovations sounds really stressful, but you're absolutely right to feel hopeful after reading everyone's experiences here. That type of no-fault displacement is exactly what KEYS prevention services are designed to help with. Since you're dealing with a tight timeline, definitely emphasize the 30-day notice when you call tomorrow. From what others have shared, these urgent displacement situations often get prioritized in their assessment process. Make sure to have that notice from your landlord ready as documentation when you call. The current rental market makes situations like yours even more challenging, but it sounds like KEYS really does help people navigate exactly these kinds of housing crises. The security deposit assistance could be crucial for helping you secure a new place quickly. Good luck with your call tomorrow morning, and please do update us on how it goes! Your experience will definitely help other community members who find themselves in similar situations. This community really thrives on people sharing their real experiences with these programs.

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