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Paolo Moretti

How quickly does CalFresh replace stolen EBT benefits after filing theft report?

I just had $475 in CalFresh benefits stolen from my EBT card last weekend. Someone somehow used it at a store 30 miles from where I live! I reported it to my county worker yesterday and filed the official theft report, but the worker wasn't clear about when I'll get those benefits back. Has anyone gone through this EBT theft situation before? How long did it take to get your benefits replenished? My kids and I are struggling without this month's food money and I need to plan ahead. The worker mentioned something about a 10-day investigation but wasn't sure if that's business days or calendar days. Any experiences would help!

sorry to hear about ur stolen benefits, that happened to me last yr too. took about 3 weeks to get mine back but my cousin got hers in like 10 days so i think it depends on ur county maybe?? its super frustrating tho

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3 WEEKS?? Oh no, we can't wait that long! Did you have to keep calling them to check on it or did they just automatically reload your card once they finished investigating?

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I'm a volunteer at a local food assistance program, and unfortunately EBT theft has become really common. After you file the theft report, the county has to conduct an investigation which typically takes 10 business days (so about 2 weeks total). They need to verify the transactions were fraudulent and that you weren't involved. A few important things to know: 1. Make sure you get a case number for your theft report 2. They should replace benefits stolen within the last 90 days 3. The county is required to issue replacement benefits within 10 business days of receiving your signed statement 4. Change your PIN immediately if you haven't already While you're waiting, I'd recommend checking with local food banks for emergency assistance.

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is this true??? my worker told me replacement is NOT guaranteed and depends on "findings of the investigation" whatever that means...been waiting 3 weeks already with no answers!

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I had $380 stolen back in January and after reporting it, they replaced my benefits in exactly 10 calendar days (not business days). But I think it varies by county. I'm in Los Angeles County and they were actually pretty efficient with it. Make sure you've changed your PIN right away and check if your contact information is updated in the system so they can reach you if they need additional information.

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That's really helpful, thank you! I'm in San Bernardino County, and yes, I changed my PIN immediately. Did you have to provide any additional documentation during those 10 days or did they just handle everything on their end?

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When this happened to me I had to call my worker EVERY SINGLE DAY for updates. They "lost" my paperwork twice and kept telling me different timelines. First it was 5 days, then 10 business days, then suddenly it was "up to 30 days for investigation." The system is completely broken!!! I finally got my benefits back after 17 days but only because I kept calling and escalating to supervisors. Don't just wait for them to handle it - be proactive and keep calling! They don't care if your family is hungry.

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That sounds awful, I'm so sorry you went through that. I'm definitely worried about the same thing happening. I called yesterday and today and just got the automated system both times. Any tips on actually reaching a real person?

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If you're having trouble reaching an actual person at CalFresh, I'd recommend trying Claimyr. It helped me get through to a real person when my benefits were stolen last year. They basically wait on hold for you and call you back when a real person answers. I was skeptical but their video demo convinced me: https://youtu.be/eZ19FHRETv8?si=_CXnXqNXbLl26WB8 Regarding your question - in my experience, the 10-day timeline is accurate for most counties, but it's 10 business days from when your signed statement is processed, not from when you first report it. That distinction made a big difference in my case.

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Thank you! I'll check out that service. The thought of sitting on hold for hours every day is so stressful. And thanks for clarifying about the business days - my worker wasn't clear about when the clock actually starts ticking.

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DID ANYONE TELL U TO FILE A POLICE REPORT??? when my ebt got stolen the county wouldnt process my claim until i had an actual police report number!!! waste of 5 days before someone told me this!! go to local police asap and get a report number then give THAT to ur worker!!!!

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Oh! No, my worker didn't mention anything about a police report! She just had me fill out and sign the EBT-4 form for benefit replacement. I'll call the police department first thing tomorrow. Thank you so much for this information!

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Just to clarify, the official CalFresh policy does vary slightly by county. Most counties require: 1. Form EBT-4 (Statement of Stolen Benefits) 2. Some counties also want a police report but it's not required by state law 3. The 10 business day countdown starts when they receive your signed EBT-4 form While waiting, ask your worker about emergency replacement benefits - some counties will issue partial emergency benefits while your claim is being processed, especially for households with children.

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THANK U FOR SHARING THIS!! my county (alameda) LIED to me and said police report was required by law!! spent half a day at police station for nothing when i was already struggling!!

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One important thing I forgot to mention - when you get your benefits back, they should include any benefits that were stolen since your last report. I recommend switching to the EBT online app so you can freeze your card between uses. I've started only keeping my card active when I'm literally at the checkout. It's annoying but better than having everything stolen again.

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I didn't know you could freeze the card through the app! That's such a good tip. Going to download that right now. Have you had any issues with the app working properly? I've had so many tech problems with the BenefitsCal website.

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my friend had her benefits stolen twice last year and the second time they accused her of being in on it and denied her claim!! be careful and save any evidence that shows you weren't near where the fraudulent purchases happened

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That's really scary! I was at work during the transactions so hopefully I can prove that if needed. I'll ask my boss for a copy of my timesheet just in case.

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I'm so sorry this happened to you and your family! EBT theft is unfortunately becoming way too common. From what I've seen in my community, the timeline really does vary by county but most people get their benefits back within 10-14 business days once the paperwork is properly submitted. A few things that might help speed up the process: - Make sure you have your case number from the theft report - Keep records of all your communications with your worker - Consider reaching out to your local food bank for emergency assistance while you wait - Some counties have emergency food assistance programs specifically for EBT theft victims Also, once you get your benefits back, definitely look into the card freezing feature others mentioned - it's been a game changer for preventing future theft. Hang in there, and don't hesitate to follow up with your worker if you don't hear back within the timeframe they gave you.

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