Been calling CalFresh EBT customer service for 3 weeks with no answer - desperate for help

same here, been trying 4 days straight. they put me on hold then disconnect after like 45 min everytime!!!! the system is broken and nobody cares

Try calling right at 8:00 AM when they open. I've found that's the best time to get through before the queue fills up. Also, make sure you're calling your specific county office rather than the general EBT customer service for benefit questions - the EBT line can only help with card issues, not with figuring out why your benefits stopped. When you call, have your case number and the date you submitted your SAR7 ready. If you received a confirmation for your SAR7, it's possible they needed additional verification documents but the notice got lost in the mail.

check ur mail!! sometimes they send notices saying they need more verification documents and if u dont send them they just stop benefits without calling u i swear they do it on purpose

I was in the same situation last month after my SAR7 processing. What worked for me was using Claimyr.com - it's a service that holds your place in the phone queue and calls you back when an actual human is on the line. Saved me hours of waiting and got me connected with a worker who fixed my case the same day. They have a video showing how it works here: https://youtu.be/eZ19FHRETv8?si=_CXnXqNXbLl26WB8 My issue was that they needed additional employment verification that I didn't know about. Once I got through to someone, it was resolved quickly, and my benefits were back-dated to cover the missed month.

Have you checked BenefitsCal to see if there's any notice about why your benefits stopped? Sometimes the notices show up there before you get them in the mail. Also, did your income change recently? If you went over the Income Reporting Threshold (IRT) even temporarily, that could cause a discontinuance.

I HATE the phone system SO MUCH!!!! Been on calfrsh for 3 years and its always a nightmare. Once i waited 4 HOURS and got disconnected right when someone answered. I started crying right there at work. The whole system is designed to make us give up i swear.

This happened to me earlier this year - turns out my identity verification had expired and they needed new documents. The notice got sent to my old address even though I'd updated it in the system. So annoying. I'd recommend: 1. If possible, go in person with ALL your documents (ID, income proof, bills, everything) 2. Try calling exactly at 8:00am Monday morning 3. Check with your mail carrier - sometimes notices get lost 4. Look at your last approval notice to see if there was any special condition mentioned Good luck! The system is seriously broken but don't give up - your family needs those benefits.

Another thing to consider is that sometimes benefit discontinuances happen when there's a mismatch between your reported household members and what the system shows. Did you have any changes in your household recently? Also, given that you mentioned you had to take time off for medical appointments, make sure to document that if your income verification is requested - temporary decreases in income need to be explained to avoid confusion.

i tried that claimyr thing the other person mentioned... it actually worked! got through to someone today after trying for a week on my own. just letting u know

One more thing - if all else fails, contact your county Board of Supervisors office and explain your situation. They can sometimes intervene when there are serious barriers to accessing benefits. I had a case worker contact me within 24 hours after I reached out to my Supervisor's office last year during a similar situation. Just explain that your family is at risk of food insecurity because you can't reach anyone to resolve your CalFresh issue.