No update since January 2 on FAFSA - SAI can't be calculated with $55K income?
I'm freaking out a little because my daughter's FAFSA seems to be stuck. We submitted everything on January 1st (I was determined to be first in line lol), and it shows as "received and processed" on her dashboard. But then on January 2nd, she got this weird email saying her SAI couldn't be calculated. That's it - no explanation why or what to do next! I earned $55,000 in 2022, and when I used the estimate calculator before applying, it showed she should definitely be eligible for aid. It's been silent since that January 2nd email. No updates, no new messages, nothing. Is this normal?? How long should we wait before panicking? Her college decision deadline is coming up in April and we NEED to know what kind of aid she'll get before making any decisions!
26 comments


Sophia Clark
The same thing happened to my son! We submitted on Jan 4 and got the "SAI can't be calculated" message on Jan 5. I think the 2025-2026 FAFSA rollout is a total mess this year. We've been waiting almost 3 weeks with no updates...
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Ryan Young
•3 weeks?! That's so stressful. Have you tried calling them? I'm wondering if we need to do something or if it's just a waiting game.
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Katherine Harris
This is definitely not normal for previous years, but unfortunately very common with this year's FAFSA rollout. The "SAI can't be calculated" message usually means there's some inconsistency in the financial information you provided. Check if your 2022 income reported matches exactly what's on your tax return. Also, there might be a mismatch between what the IRS has on file and what you entered. The system is supposed to tell you specifically what's wrong, but the new FAFSA system has been plagued with technical issues.
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Ryan Young
•Thank you! I double-checked and my income info matches my 2022 tax return exactly. I used the IRS Data Retrieval Tool too, so it should be correct. I guess it's just the system being broken? But how will we know when it's fixed?
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Madison Allen
with how many ppl having the same problems u probly just gotta wait it out... my cousins kid had same issue and it fixed itself after like 18 days with no explanation 👍
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Ryan Young
•18 days of silence? That's not very reassuring but I guess if it eventually worked out that's something. Really hope we don't have to wait that long!
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Joshua Wood
I work in a college financial aid office, and I can tell you this is unfortunately very common with the 2025-2026 FAFSA. The Department of Education made significant changes to the FAFSA form and calculation process this year, and the rollout has been extremely problematic. A few important points: 1. The "SAI can't be calculated" error happens even when everything is correct on your end - it's often a system issue 2. The $55,000 income level should generally qualify for some form of aid, especially if your daughter is your only dependent 3. Many schools are aware of these delays and are extending their financial aid deadlines I'd recommend contacting both the Federal Student Aid office and reaching out to the financial aid offices at the schools your daughter is considering. Many schools are making accommodations due to these widespread FAFSA issues.
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Ryan Young
•Thank you so much for this detailed information! It's a relief to hear it might not be something we did wrong. I'll definitely contact her top choice schools to let them know about the situation.
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Justin Evans
The FAFSA system this year is GARBAGE!!! I spent 6 HOURS trying to do my son's application and then got the same stupid 'SAI can't be calculated' message. Called the number a million times and either got disconnected or was on hold for 2+ hours only to have them tell me 'we're experiencing technical difficulties.' NO KIDDING!!! Why did they have to change the whole system THIS YEAR when so many of us need financial aid?!?!
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Emily Parker
•I feel your frustration! It is interesting though that they've switched from the old EFC (Expected Family Contribution) to the new SAI (Student Aid Index) calculation method. It's supposed to be more accurate and actually help more families qualify, especially those in the middle-income brackets. But the rollout has clearly been a disaster. Hopefully the end result will be worth all this pain!
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Ezra Collins
After dealing with the same issue for 2 weeks, I FINALLY got through to someone at Federal Student Aid who explained what was going on! I used Claimyr (claimyr.com) after seeing someone recommend it on another thread. Instead of waiting on hold for hours, they got me a callback from an FSA agent in about 25 minutes. The agent told me the "SAI can't be calculated" message is often triggered by small discrepancies that the system should fix automatically but isn't because of bugs in the new system. She manually reviewed my application and fixed the issue right on the call. You can see how it works in this video: https://youtu.be/TbC8dZQWYNQ
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Ryan Young
•This is so helpful! I've been trying to call for days and can't get through. Did they need any specific information from you during the call? I want to make sure I have everything ready if I try this service.
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Ezra Collins
They just needed basic verification info - my daughter's name, DOB, SSN, and FSA ID. I also had our 2022 tax returns handy just in case, but they didn't actually need to see those. The agent explained that there's a huge backlog of applications with this error, and many are just sitting in the system waiting for manual review. Getting someone on the phone basically pushed ours to the front of the line.
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Sophia Clark
•I'm gonna try this too. Waiting 3+ weeks is ridiculous when decisions are due soon. Thx for the recommendation!
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Emily Parker
Just to add some context about the SAI calculation - this is the first year they're using the new Student Aid Index formula instead of the old Expected Family Contribution (EFC). The system is supposed to be more generous for families making under $60,000, so your income of $55,000 should definitely qualify for some assistance. The Department of Education has acknowledged there are widespread calculation issues affecting many applications. They released a statement last week saying they're working through a backlog, but didn't provide any timeline for resolution.
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Ryan Young
•That's interesting about the new formula being more generous for our income level. Makes me even more eager to get this resolved! I didn't see any statement from them - where was that posted?
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Emily Parker
The statement was on the Federal Student Aid website under announcements, though it wasn't very detailed. They've also updated their FAQs to address the "SAI can't be calculated" error specifically. The new formula eliminates some of the factors that previously reduced aid eligibility for middle-income families, particularly if you have only one child in college. It's a positive change in theory, but the implementation has been problematic to say the least.
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Ryan Young
•Thanks, I'll check out those FAQs. And good to know about the formula changes. I really hope this gets sorted out soon!
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Victoria Scott
guys my daughter had the same problem but for some reason her SAI suddenly showed up yesterday after 3 weeks of nothing?? no email or anything it just appeared. might be worth checking the dashboard again even if you havent gotten an email
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Ryan Young
•Just checked - still nothing updated for us. But this gives me hope that it might eventually resolve itself!
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Katherine Harris
Quick update: The Department of Education just announced they're adding more staff to process the backlog of FAFSA applications with calculation errors. They're prioritizing applications for students with upcoming enrollment decision deadlines. Make sure your daughter's colleges know she's waiting on FAFSA results - many schools are being flexible with financial aid deadlines because of these widespread issues.
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Ryan Young
•That's encouraging! I just emailed her top three schools to let them know about the situation. Hopefully they'll be understanding about the delay.
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Joshua Wood
I want to emphasize what was said earlier - please contact the financial aid offices directly at each school your daughter is considering. As someone working in financial aid, I can tell you we're maintaining lists of students affected by FAFSA delays and working with them individually. Many schools are creating contingency plans for students caught in this situation, including offering preliminary aid packages based on the information you can provide directly to the school while waiting for the official FAFSA results.
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Ryan Young
•That's excellent advice - thank you! I'll call each school tomorrow to make sure they've added her to their list of affected students. Would it help to send them our tax documents directly as well?
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Joshua Wood
Yes, sending your 2022 tax documents directly to the schools could definitely help them create a preliminary aid estimate. Some schools also have their own institutional aid application forms they can use as alternatives. Each school handles this differently, so when you call, ask specifically what documentation they need to create a preliminary aid package while waiting for the official FAFSA results. This approach won't work for federal aid directly, but it can give you a good idea of what to expect and help with your decision-making process.
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Ryan Young
•Perfect, that's exactly what we need. I'll gather all our documents tonight and start making calls tomorrow. Thanks so much for your help!
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