FAFSA confusion - which parents report? Biological dad vs. stepfather income requirements
I'm completely lost with the 2025-2026 FAFSA parent contribution section! My son has lived with me and my husband (his stepdad) since he was 3 years old. His biological father has never lived with us, and we were never married. When I started the FAFSA application last night, it asked for my husband's tax info from 2023, but didn't seem to ask for ANY of my financial information at all? Then it prompted me to sign and submit without entering my income or hourly wages. I'm so confused about whether we need to include my son's biological father's information too, or if it's just supposed to be the residential parents (me and my husband). And why wouldn't it ask for MY financial information as the biological mother? Did we miss steps somewhere? The whole parent contribution section felt incomplete. Has anyone else experienced this weird glitch?
26 comments


Freya Andersen
For the FAFSA, you only need to report information for the parent(s) with whom the student lived for the majority of the 12 months prior to filing. Since your son has lived with you and your husband, you would report both of your information as the residential parents. The biological father's information is NOT required since he doesn't live with your son. Regarding your income not being asked for - that's definitely not right. The FAFSA should collect information from both you and your husband if you're married and living together. I'd recommend starting over with the application. Make sure when you get to the parent section, you're selecting that you're married, and it should prompt for both of your information. The new FAFSA has had some technical issues since the redesign.
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Malik Jenkins
•Thank you! That's what I thought regarding his bio dad, but the system was so weird about my income that I started second-guessing everything. I'll try starting completely over. Should I create a new FSA ID or just log back in with my existing one and start fresh?
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Eduardo Silva
omg same thing happened to my sister last week! the new system is SO buggy. it only asked for her husband's info but not hers either. she ended up having to call fsa and they told her it was a known issue with married couples sometimes. def start over
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Leila Haddad
•Just to add clarity here - this is indeed a recognized technical issue with the new FAFSA system. You don't need a new FSA ID, just log back in and start a new application. If you continue experiencing this problem after 2-3 attempts, it's best to contact Federal Student Aid directly. The system should absolutely be collecting income information from both married residential parents.
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Emma Johnson
I had to deal with this exact situation last year! For blended families, FAFSA only cares about who the student LIVES with. So if your son lives with you and your husband, then only you two report. Bio dad is completely irrelevant for FAFSA purposes. But the system DEFINITELY should have asked for your income too! The SAI calculation needs both parents' income if you're married. Maybe try a different browser? The new FAFSA system has been a nightmare.
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Malik Jenkins
•Thanks for confirming about the bio dad part! That makes sense. I tried again with Chrome instead of Safari and it STILL didn't ask for my income, only my husband's. So frustrating! Did you have to call someone to fix your application?
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Ravi Patel
When I encountered this exact problem (FAFSA not asking for my income, only my spouse's), I spent HOURS trying to get through to an actual human at FSA. After getting disconnected three times, I found this service called Claimyr (claimyr.com) that got me connected to a real FAFSA agent in about 14 minutes. They have a video showing how it works: https://youtu.be/TbC8dZQWYNQ The agent confirmed it was a known glitch and walked me through manually adding my income information. Saved me so much frustration!
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Malik Jenkins
•Oh wow, that's helpful! I've been trying to call all morning and keep getting disconnected or told the wait time is 2+ hours. I'll check out that service - at this point I just need to talk to a real person who can fix this.
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Astrid Bergström
•is that service legit? seems sketchy to pay someone just to get through to fafsa...
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Ravi Patel
•It worked for me! I was skeptical too but it actually connects you to the real Federal Student Aid line, just skips the wait. The agent I spoke with was definitely a real FSA employee who fixed my application issues.
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PixelPrincess
THE WHOLE FAFSA SYSTEM IS BROKEN!!!!! My daughter lost her scholarship bc these idiots cant make a working website!!! We had the SAME EXACT PROBLEM with parent info missing and when we finally got it fixed they said the SAI was calculated wrong the first time!!! This is peoples FUTURES they are messing with!!!
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Eduardo Silva
•OMG thats terrible!! did she get her scholarship back???
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PixelPrincess
•Eventually but we had to get our congressman involved!!! RIDICULOUS!!
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Leila Haddad
Let me clarify the parent contribution rules for FAFSA: 1. For divorced, separated, or never-married parents, FAFSA only considers the residential parent(s) - the parent(s) with whom the student lived for the majority of the past 12 months. 2. If that parent has remarried (as in your case), the stepparent's information must also be included. 3. The biological father who has never lived with the student is NOT considered for FAFSA purposes. Regarding the technical issue you're experiencing: this is a documented bug in the new FAFSA system affecting some married households where it fails to collect income information from one parent. Here's what to do: 1. Try clearing your browser cache and cookies, then restart the application 2. If that doesn't work, try a different browser 3. If still experiencing issues, contact Federal Student Aid directly 4. Be sure to verify your Student Aid Index (SAI) calculation after submission - an incomplete parent section will result in an incorrect SAI Documentation for stepparent rules: https://studentaid.gov/apply-for-aid/fafsa/filling-out/parent-info
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Malik Jenkins
•Thank you so much for the detailed explanation! I've tried different browsers and clearing cache but still having the same issue. I'll try calling FSA directly to get this resolved. Really appreciate the confirmation about which parents need to be included!
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Emma Johnson
Quick update on my similar situation - I finally got through to FSA and they explained that sometimes the system has a glitch where if you check certain boxes about your tax filing status, it can skip the income questions for one parent. The agent had me delete the application and start over, being super careful about how I answered the tax filing questions. That fixed it for me!
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Malik Jenkins
•That's really helpful! I'll pay special attention to those tax filing questions when I try again. Thanks for the update!
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Eduardo Silva
just wondering did u finally get it to work?? im about to start mine and now im scared lol
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Malik Jenkins
•Yes! I finally got it working after deleting and starting over for the third time. The key was making sure I selected "Married filing jointly" for our tax status, then it finally asked for both our incomes. Such a relief! And definitely confirmed we do NOT need to include my son's biological father.
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Ravi Gupta
So glad you got it resolved! For anyone else dealing with this issue, here are some additional tips that might help: 1. Make sure you're using the most up-to-date version of your browser 2. If you're married and filing taxes jointly, be very explicit about selecting "Married filing jointly" - the system seems to have trouble with this step 3. Don't rush through the parent information section - take your time with each question 4. If you get stuck, screenshot where the system stops asking for information so you can reference it when calling FSA The new FAFSA has definitely been a learning curve for everyone. Thanks for sharing your experience - it'll help other families in similar situations!
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Mikayla Davison
•This is such helpful advice! I'm just starting my FAFSA journey and reading through all these experiences has been really eye-opening. I had no idea the new system had so many glitches, especially with the parent income section. The tip about being explicit with "Married filing jointly" seems really important - I'll make sure to pay close attention to that step. Thanks to everyone for sharing their experiences and solutions!
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Omar Hassan
As someone who works in financial aid, I want to emphasize a few key points for anyone dealing with similar FAFSA issues: 1. **Parent definition for FAFSA**: You only report the parent(s) who provide more than 50% of the student's support AND with whom the student lived the most during the 12 months prior to filing. In blended families like yours, this means you (biological mother) + stepfather, NOT the non-custodial biological father. 2. **The income glitch is real**: We've seen this repeatedly where the system fails to collect one parent's income information, especially in married households. It's a known technical issue that Federal Student Aid is aware of. 3. **Important verification step**: After you successfully submit, double-check your Student Aid Report (SAR) to ensure both parents' income information appears correctly. An incomplete parent section will significantly affect your Expected Family Contribution calculation. 4. **Deadline reminder**: Don't let technical issues delay your submission past state deadlines. If you can't resolve it online, call FSA directly and explain the technical problem - they can sometimes process corrections manually. Glad you got it sorted out! The new FAFSA system has definitely had more bugs than expected, but most issues can be resolved with persistence.
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Brianna Muhammad
•Thank you so much for this professional perspective! As someone new to the FAFSA process, it's really reassuring to hear from someone who works in financial aid. The clarification about the 50% support rule is especially helpful - I wasn't sure exactly how they determined which parents to include. Your point about checking the Student Aid Report after submission is something I wouldn't have thought to do, but it sounds crucial for catching any calculation errors. I'll definitely keep these tips in mind when I start my application. It's concerning that there are so many technical issues with such an important system, but at least there are ways to work around them!
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Fatima Al-Qasimi
This thread has been so helpful! I'm dealing with a similar blended family situation and was also confused about which parents to include. Reading through everyone's experiences with the income glitch makes me feel better knowing it's not just user error. One thing I wanted to add for anyone else going through this - when I called FSA about a different issue last month, the representative mentioned that they're working on fixes for these technical problems, but in the meantime they recommend having all your tax documents ready before starting the application. That way if you do encounter the income glitch, you can provide the information over the phone when you call for help. Also, @Omar Hassan's point about checking the Student Aid Report afterward is so important. My friend discovered her SAR was missing her mom's income entirely and had to file a correction, which delayed her aid package. Better to catch these errors early! Thanks everyone for sharing your solutions - this community is so valuable for navigating these FAFSA headaches!
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Oliver Wagner
•This is such great advice about having all the tax documents ready beforehand! I wish I had known that when I started my application - I was scrambling to find paperwork in the middle of the process. Your point about the Student Aid Report is really important too. It sounds like even when you think everything submitted correctly, there can still be errors that affect your aid calculation. I'm definitely going to bookmark this thread for reference when I tackle my FAFSA next week. It's amazing how much this community helps each other navigate these complicated processes!
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Jamal Harris
I'm so glad I found this thread! I'm about to start my FAFSA application and have a very similar situation - my daughter lives with me and my husband (her stepfather), while her biological father lives in another state and has minimal involvement. I was really worried about whether I'd need to track down his financial information. Reading through everyone's experiences with the income glitch is both reassuring and concerning. It's good to know it's not user error, but frustrating that such an important system has these bugs. I'm definitely going to follow the advice here about being very careful with the "Married filing jointly" selection and having all our tax documents ready before I start. The tip about checking the Student Aid Report afterward is something I never would have thought to do - thank you to everyone who mentioned that! It sounds like that's a crucial step to catch any calculation errors. Has anyone noticed if certain browsers work better than others for avoiding these glitches? I want to set myself up for success from the start.
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