FAFSA 'completed' status but just discovered Pell Grant & loan options - is this normal?
I'm so lost in this whole financial aid process! We submitted our FAFSA over 6 weeks ago and both the student and parent portals show 'completed' status, but we haven't received any official notification from FAFSA itself. Today my daughter randomly checked her college's financial portal and discovered she's been awarded a federal Pell Grant and has options for Federal Direct Subsidized and Unsubsidized loans listed there. Are these the results of our FAFSA application? I thought we'd get some kind of notification or email when FAFSA processed everything? The award amounts are there but no explanation of how they calculated her SAI or why she qualified for these specific amounts. Is this normal or did we miss something important? The deadline for accepting the aid package is coming up soon and I don't want to accept anything until I understand what's happening!
18 comments


Chad Winthrope
Yes, those are definitely from your FAFSA! The system is working exactly as designed (even if it's confusing). Your FAFSA information gets sent directly to the schools you listed on your application, and then each school creates a financial aid package based on your SAI calculation. You don't actually get a separate notification from FAFSA itself - the schools reach out with their offers instead. The Pell Grant is federal money that doesn't need to be repaid. The subsidized loans don't accrue interest while in school, and the unsubsidized loans start accruing interest right away. All of these options come from your FAFSA information.
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Ellie Lopez
•Thank you so much! That makes more sense. So the 'completed' status on the FAFSA portal just means they've processed our information and sent it to schools? I kept waiting for some kind of official email or letter from them explaining everything.
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Paige Cantoni
yeah the same thing happened to my son last yr. the FASFA site is just where u enter all the info but the college is who tells u what u get. its weird they dont explain that better!
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Ellie Lopez
•Oh thank goodness it's not just us being confused! Did you end up having to call the financial aid office to get a better explanation of everything?
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Kylo Ren
They REALLY need to fix the communication on this whole process! I spent THREE WEEKS calling trying to figure out why we hadn't heard anything after our "completed" status. Turns out the college had already processed everything and awarded aid TWO WEEKS earlier! Nobody bothered to tell us! What a joke this system is. They expect 17-18 year olds to understand this garbage process?!? And even as parents with college degrees we were confused!
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Nina Fitzgerald
•Exactly!! Our daughter's high school had exactly ONE counselor for 500+ seniors. The FAFSA workshops were packed and nobody could get individual help. The whole system is designed to make you fail.
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Jason Brewer
This is completely normal! The FAFSA is just the application process that calculates your Student Aid Index (SAI). Once that calculation is complete, your information is sent to all the schools you listed on your FAFSA. Each college then: 1. Creates a financial aid package based on your SAI 2. Determines Pell Grant eligibility (federal formula) 3. Calculates loan eligibility (federal Direct loans) 4. Adds any institutional aid they might offer The notification process varies by school - some send emails, some update their portals, some send physical letters. But yes, those awards you're seeing are the direct result of your FAFSA application. For the specific SAI calculation, you can usually see that on your Student Aid Report (SAR) by logging into studentaid.gov - look for the SAR option in your account.
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Ellie Lopez
•Thank you for the detailed explanation! I'll check for the SAR on studentaid.gov. Do you know if we should expect to see the same aid package at every school, or will each one be different? My daughter applied to 3 schools total.
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Jason Brewer
Each school will offer a different package! The federal Pell Grant amount will be the same everywhere if she qualifies, but each school has different costs and may offer different institutional scholarships or grants. The loan amounts might also vary slightly based on year in school and cost of attendance at each institution. Definitely compare all offers side by side before making decisions!
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Kiara Fisherman
•when i was looking at schools the fasfa gave me different ammounts of money for each one. the state school gave me way more grants than the private one even tho the privat one costs more. makes no sense!!!
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Liam Cortez
After dealing with this same frustrating situation last year, I finally figured out you can actually call Federal Student Aid directly to get clarity on how your FAFSA was processed. Most people don't know this but I used a service called Claimyr (claimyr.com) that helped me skip the hold times and actually connect with a real person at FSA. They have a video demo at https://youtu.be/TbC8dZQWYNQ that shows how it works. The agent I spoke with explained exactly how my daughter's SAI was calculated and confirmed which schools had received her information. Totally worth it for peace of mind since the financial aid office at her school wasn't being helpful at all.
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Ellie Lopez
•That's really helpful! I've tried calling the Federal Student Aid number twice this week and gave up after being on hold forever. I'll check out that service because I still have questions about how they calculated her eligibility.
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Nina Fitzgerald
the pell Grant is FREE MONEY do not confuse it with loans!!!! take the pell but be careful with loans. my nephew thought pell was a loan and almost didnt take it! big mistake
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Ellie Lopez
•Oh definitely! We understand the Pell is a grant (free money) and we'll take that for sure. It's the loan options I'm more cautious about since we don't want her graduating with a lot of debt.
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Paige Cantoni
my son got confused 2 and almost declined his Pell lol. kids these days dont know free money when they see it!
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Chad Winthrope
To answer your follow-up question - you can definitely see your SAI (Student Aid Index) calculation on studentaid.gov. Log in with your parent account, go to "My Documents" and look for your Student Aid Report (SAR). This will show the complete calculation and how they determined eligibility. If you're confused about any specific part, the financial aid office at your daughter's school can usually explain why she qualified for specific amounts. They deal with these questions all day long!
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Ellie Lopez
•I just found the SAR report! Wow, there's a lot of detailed information here. I see now they used our 2023 tax information and calculated our SAI to be 4,208, which I guess determined the Pell Grant amount. Thanks for pointing me in the right direction!
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Alejandro Castro
I'm so glad you found this thread! I'm going through the exact same process with my son right now and was equally confused about the lack of communication from FAFSA directly. Reading through everyone's responses here has been incredibly helpful. One thing I learned from our school's financial aid office is that you can also request a "cost of attendance breakdown" from each school, which shows exactly how they calculated your total need and how the aid package fits into that. This really helped us understand why the loan amounts were what they were. Don't feel bad about being confused - this process is NOT intuitive at all, and even the school counselors admit the system could be way clearer!
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