


Ask the community...
I just wanted to add - make sure you're using the CORRECT FSA ID. If you're a dependent student and you're accidentally using your parent's FSA ID (or vice versa), the system might be redirecting you to the form that account was previously working on. It's a simple mistake that happens more often than you'd think, especially if you have multiple FSA IDs saved in your browser.
I'm dealing with this exact same issue! Been trying for days and it's so frustrating. I followed @Camila Jordan's detailed steps from earlier - completely logged out, cleared ALL browser data including cookies, restarted browser, went directly to studentaid.gov and logged in fresh. That actually worked for me! I was finally able to access the 2025-2026 form instead of getting redirected to last year's. Definitely worth trying those specific steps before calling - saved me hours of waiting on hold. Good luck everyone!
i finally gave up and just filled the calculation worksheet from the fafsa website and took it directly to my kids college financial aid office. they said they could use the info to give us an estimated package while we wait for the system to work. might try that if ur school allows it
I'm dealing with this exact same issue! My son's FAFSA has been stuck on the parent demographics screen for over 6 weeks now. We've tried every browser, cleared cache multiple times, and even tried different devices. The "Unable to Complete This Action" error appears every single time we try to continue past my spouse's information section. It's incredibly frustrating because we're missing out on priority deadlines at several schools. I'm going to try the Edge browser suggestion and the new application approach mentioned in the recent comments. Has anyone had success with contacting their school's financial aid office directly about this issue? I'm wondering if they have any additional workarounds or can provide temporary estimates while we wait for this glitch to be resolved.
anyone know if the SAI calculation changed again this year?? my cousin got way less aid with almost the same family income and idk why
Yes, the SAI (Student Aid Index) calculation has been adjusted slightly for 2026-27. The protected income allowance increased with inflation, but they also changed how some types of untaxed income are counted. Your cousin should request a breakdown of their SAI calculation from their financial aid office to understand the difference.
Don't panic! I was in a similar situation last year - completely overwhelmed by my parents' self-employment income reporting and missed several priority deadlines. I finally submitted in late March and still received a decent aid package. Not as much as I might have gotten if I'd filed earlier, but definitely not nothing! A few tips from my experience: - The self-employment stuff is tricky but manageable. Have your dad's Schedule C ready and don't overthink it - Some schools do have rolling aid programs even after priority deadlines - Federal aid is definitely still available as others mentioned The worst thing you can do is keep waiting. I spent weeks stressing about it being "too late" when I should have just filled it out. Get it done this week!
UPDATE: Just wanted to let everyone know what happened! I finally got through to the financial aid office and explained the situation. They scheduled me with a financial aid counselor who specialized in honors college packages. It turns out they have a specific policy for honors scholarships that wasn't initially applied to our case. The counselor did a review and adjusted our package so that the honors scholarship reduced our loans instead of our grants! We're keeping $6,200 of the original grants, and our expected contribution only went up by about $1,600 instead of $7,400. This makes it affordable for us again. Thank you all for your advice and support - I would never have known to ask specifically about scholarship displacement policies or to request a specialized review. We're back to being excited about Rutgers again!
That's fantastic news! I'm so glad they were able to adjust the package appropriately. Congratulations to your son on the honors college acceptance - that's a tremendous achievement that should be celebrated, not penalized financially. This is a great example of how understanding the financial aid system and asking the right questions can make a huge difference.
This makes me so happy to hear! This is exactly why I always encourage families to talk directly with financial aid offices rather than assuming the first offer is final. Each school has different policies, and many have special provisions for honors students that don't get automatically applied. Congrats to your son!
This is such an inspiring update! As someone who's been navigating financial aid for my own kids, stories like this give me hope that the system can work when you know how to advocate for yourself. Your experience is going to help so many other families who find themselves in similar situations. The key takeaway here is that financial aid offices often have policies and flexibility that aren't immediately obvious - you just have to know what to ask for. Congratulations to your son on his honors college acceptance, and kudos to you for not giving up when the first answer wasn't acceptable!
Libby Hassan
That's really helpful - thank you! My SS card has my full middle name spelled out, so I'll make sure to include that exactly in my FSA ID update. I'll update here once I get this resolved in case it helps someone else with the same problem.
0 coins
Summer Green
I went through this exact same nightmare last year! The FSA ID/SS card name mismatch is so common but the system makes it feel impossible to fix. Here's what finally worked for me: 1. Updated my FSA ID to match my SS card EXACTLY (including middle name spelled out completely) 2. Waited the full 3 business days (don't try to rush this step!) 3. Called the school's financial aid office while waiting - they were able to put a note on my file about the delay so I wouldn't miss priority consideration 4. After the waiting period, the FAFSA corrections went through smoothly The waiting is agonizing when deadlines are looming, but skipping the wait time just makes it fail again. Also definitely contact your school's aid office - they deal with this constantly and can often work with you on deadlines when it's a known FAFSA system issue, not student procrastination. Good luck! You're so close to getting this resolved.
0 coins