FAFSA

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  • Connect you to a human agent at the FAFSA
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  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the FAFSA drops your call

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Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


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An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


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Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

Yara Nassar

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Just wanted to say how glad I am that you found the issue! The retirement account mistake is SO common - I work as a financial aid counselor and see this exact scenario multiple times every year. The FAFSA form really should have clearer instructions about what qualifies as "investments" vs. protected retirement assets. A couple additional tips while you wait for your correction to process: 1. Print or screenshot your corrected FAFSA submission confirmation - schools often want proof you've submitted corrections 2. If your daughter's school has a student portal, check if there's a way to upload documents directly to her financial aid file explaining the situation 3. Some schools have emergency aid funds or short-term loans specifically for situations like this where there are FAFSA processing delays The fact that you caught this early and already submitted the correction puts you in a much better position than families who don't realize the mistake until after aid has already been finalized. Your SAI should drop dramatically once the correction processes - probably back to something very close to your original 18K range. Keep us updated on how everything works out!

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Emma Garcia

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Thank you so much for these practical tips! As someone new to navigating FAFSA corrections, this kind of detailed guidance is incredibly helpful. I especially appreciate the suggestion about emergency aid funds - I had no idea schools offered short-term solutions for processing delays. I'll definitely screenshot my correction confirmation and check if we can upload documentation directly through the student portal. It's such a relief to hear from a financial aid professional that this situation is fixable and that we caught it early enough. The stress of potentially losing aid was overwhelming, but knowing there are backup options really helps ease my anxiety while we wait for the correction to process.

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Ava Martinez

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I'm so relieved you found the problem! That retirement account confusion is honestly one of the most stressful FAFSA mistakes because the SAI impact is so dramatic. I went through something similar last year - not quite as extreme, but my SAI nearly doubled when I accidentally included my husband's pension value as a regular asset. One thing that really helped us was calling the school's financial aid office the same day I submitted my FAFSA correction. The counselor was incredibly understanding and actually flagged our account for priority review once the correction came through. She also mentioned that they see this exact mistake several times each aid cycle, so don't feel bad about it! Since you're dealing with timing pressure, definitely ask about their appeals process too. Even if everything processes smoothly, having that information upfront can save you stress later. Fingers crossed your correction processes quickly and gets your daughter's aid package back on track! 🤞

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Isabella Martin

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Yes! We got it working! My son had to send a new invitation, and I had to click the link in the new email while using Chrome incognito mode like someone suggested. The page looked completely different this time and I could see the

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Ava Rodriguez

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That's great news that you got it working! For anyone else running into this same issue, it sounds like the key steps are: 1) Have your student send a fresh invitation link, 2) Use Chrome in incognito mode to access it, and 3) Make sure to click the new email link rather than bookmarking the old one. The FAFSA system definitely has some quirks this year but at least there are workarounds. Thanks for updating us on what worked - this will help other parents who get stuck on that same "Currently Active" page!

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Abigail Patel

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Welcome to the FAFSA journey! As a newcomer to this process, I'm finding this thread incredibly helpful. It's reassuring to know that other parents are going through the same confusion with the new system. I had no idea that students had to initiate the process - I was planning to tackle the whole thing myself this weekend! Now I know to have my daughter start her section first. Thanks everyone for sharing your experiences and tips. This community is already proving invaluable for navigating what feels like a very overwhelming process.

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Yara Nassar

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Welcome to the community! You're definitely not alone in feeling overwhelmed by the new FAFSA system. I was just as confused when I first posted this question. It's so helpful to have other parents sharing their experiences and the step-by-step guidance from @Nadia Zaldivar has been a lifesaver. Good luck with your daughter s'application - you ve'got this!

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As another first-time FAFSA parent, I'm so grateful for this thread! I was literally about to log onto studentaid.gov and try to start filling everything out myself before finding this discussion. The fact that my son has to initiate the process first is completely counterintuitive to me - I'm the one with all the financial documents and tax returns! But it sounds like there's no way around the new system requirements. I'll definitely be bookmarking this conversation and following @Nadia Zaldivar's step-by-step guide. It's comforting to know we're all figuring this out together. Thanks for asking the question that so many of us needed answered!

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@Malik Thompson Exactly! I had the same assumption that I could just handle the whole thing since I have all the financial paperwork ready to go. It s'definitely a learning curve with this new system. What s'been really helpful for me is getting my FSA ID set up ahead of time you (can do that part now and) organizing all my tax documents so I m'ready to go as soon as my son sends me the contributor invitation. At least we re'all in this together - this community has been such a lifesaver for navigating what feels like a completely redesigned process!

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Omar Farouk

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lol I tried making corrections last year and somehow managed to make things WORSE! ended up having to get my school's financial aid office involved to help fix everything. If u can, maybe sit down w/ a financial aid person at your daughters school to make sure its all done right..

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That's actually great advice. Most schools offer FAFSA help sessions this time of year specifically for these kinds of issues.

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Zadie Patel

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Just wanted to add that when you're making these corrections, double-check the "Parent 1" and "Parent 2" sections carefully. Since you have custody, you should be listed as Parent 1, and if you're unmarried, you can leave Parent 2 blank. Also, make sure to update the household size to reflect who actually lives in YOUR household, not your ex-husband's. This stuff can really impact the aid calculation, so it's worth taking your time to get it right. Good luck!

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Alexander Evans

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UPDATE: I finally got it fixed!! For anyone else with this problem, here's what worked: 1. I used Firefox instead of Safari 2. Cleared all cookies/cache 3. Found the new "Update Financial Information" button on the main application page 4. Had to re-verify my identity with FSA ID 5. THEN I could finally see and fill out the tax information section! Now waiting for the SAI calculation. Thank you everyone for your help - this community saved my sanity!

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Benjamin Carter

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Great to hear you got it working! Just a heads-up that SAI calculations seem to be taking about 7-10 days right now because of all the system issues. If your daughter needs her SAI score for scholarship applications, you might want to contact those programs and explain the FAFSA delays - many are extending deadlines because of these widespread problems.

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Lucy Taylor

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Perfect! And just to help others: if you used the Data Retrieval Tool successfully, your SAI calculation should be faster (3-5 days). If you manually entered tax information, it might take 7-10 days as mentioned. Remember that the SAI score (Student Aid Index) replaces the old EFC and works a bit differently for aid calculations.

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Mila Walker

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As someone who just went through this nightmare with my own kid's FAFSA, I feel your pain! The browser switching advice is spot on - I had to abandon Chrome completely. One thing that helped me was using the FAFSA mobile app as a backup to check if my information was actually being saved even when the desktop version wasn't displaying it properly. Sometimes the data was there, just not visible on the review page. Also, if you're still having issues after trying Firefox, consider doing the application during off-peak hours (early morning or late evening) when the servers aren't as overloaded. The system seems more stable then. Fingers crossed the "Update Financial Information" button solves it for you!

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