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Emma Garcia

Where is the unemployment office near me - Washington ESD locations?

I need to visit a Washington ESD office in person to resolve some issues with my claim but I can't figure out where the actual physical locations are. The website just keeps directing me to online services but I really need to speak with someone face-to-face about my adjudication status. Does anyone know if Washington ESD still has walk-in offices open? I'm in the Seattle area but willing to drive wherever I need to go.

Ava Kim

Washington ESD eliminated most walk-in services during COVID and never really brought them back. There are a few WorkSource offices that might help with basic questions but for claim-specific issues you'll need to call or use online services.

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That's so frustrating! I've been trying to call for weeks but can never get through.

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Same here, the phone system is impossible

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The main Washington ESD office is in Olympia but they don't do walk-ins for individual claims anymore. Your best bet is really the phone system even though it's terrible. Have you tried calling right at 8am when they open?

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I've tried calling at 8am, noon, 3pm - doesn't matter, always get disconnected after waiting on hold for an hour

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The phone system is designed to fail, I swear

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I was in the same boat last month - couldn't reach anyone at Washington ESD no matter what I tried. Finally used this service called Claimyr that got me through to an actual agent. Check out claimyr.com - they have a video demo at https://youtu.be/7DieNd3C7zQ that shows how it works. Saved me so much frustration.

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Never heard of that - is it legit? How does it work exactly?

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Yeah it's real, they basically call Washington ESD for you and get you connected to an agent. Worked for me when nothing else did.

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Interesting, might have to try that myself

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There used to be WorkSource offices in Bellevue, Tacoma, and Spokane but I think they're appointment-only now. You could try calling those locations directly but honestly they probably can't help with claim adjudication issues anyway.

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Do you have phone numbers for those WorkSource locations?

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You can find them on the WorkSourceWA website but like I said, they probably can't help with your specific claim status

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This is exactly what's wrong with Washington ESD - they make it impossible to get help when you need it most. I've been dealing with an overpayment notice for 6 months and can't reach anyone to explain the situation.

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Ava Kim

Have you tried filing an appeal? That might be your only option at this point

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How can I file an appeal if I can't even talk to someone to understand what I'm appealing??

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I drove to the Olympia office last year thinking I could walk in - waste of time and gas. Security guard told me they don't do walk-ins anymore and gave me the same phone number I'd been trying to call for weeks.

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That's exactly what I was afraid of happening to me

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Yeah that's been the policy since 2020, all claims have to be handled remotely now

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Ava Kim

Your best bet is really mastering the phone system. Call exactly at 8:00 AM, have all your information ready (SSN, claim number, etc.), and be prepared to wait. Sometimes it takes 50+ attempts but eventually you'll get through.

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50+ attempts?! That's insane

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I've made over 100 calls and still haven't gotten through once

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Ava Kim

I know it sounds crazy but persistence is really the only way with Washington ESD's current system

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What about sending a message through your eServices account? Sometimes that works better than calling.

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I've sent 3 messages over the past month and haven't heard back from any of them

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Same experience here - they never respond to messages

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Messages are basically useless unless it's something really simple

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If your claim is in adjudication, that's probably why you need to speak with someone. Those cases are more complex and require agent review. The automated systems can't help with adjudication status unfortunately.

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Exactly - it's been in adjudication for 5 weeks now with no explanation

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Ava Kim

Adjudication can take 6-8 weeks or more depending on the issue. Are you still filing your weekly claims?

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Yes I'm still filing weekly but not getting paid obviously

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I finally got through to Washington ESD last week using Claimyr after months of trying on my own. The agent was actually really helpful once I could reach them - turns out my job search log wasn't being accepted properly and that was holding up my payments.

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How long did it take with Claimyr to get connected?

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Maybe 20 minutes total - way better than the hours I spent trying to call myself

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That's actually not bad at all

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The whole system is broken. They shut down physical offices but don't have enough phone staff to handle the volume. It's like they want people to just give up on their claims.

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That's exactly what they want - fewer people collecting benefits

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Ava Kim

I think it's more about budget constraints than malicious intent, but the result is the same - terrible service

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Update: I tried Claimyr this morning and actually got through to a Washington ESD agent! Turns out my employer submitted incorrect information about my separation and that's what triggered the adjudication. The agent is sending me forms to dispute it. Would never have found this out otherwise.

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Awesome! Glad it worked for you too

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Good to know it actually works - might try it myself

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Ava Kim

That's great news! Make sure to submit those dispute forms as soon as possible

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Definitely will - just relieved to finally know what's going on with my claim

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For anyone else reading this - if you do manage to get through to Washington ESD, make sure to ask about your specific adjudication reason. Don't just ask 'when will it be resolved' - ask what documents or information they need from you to move it along.

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Great advice - being specific with your questions saves time for everyone

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Wish I'd known this months ago when I finally got through

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Still seems ridiculous that we need a third-party service just to contact our own state agency. What are we paying taxes for?

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Ava Kim

I agree it's not ideal, but sometimes you have to work with the system as it exists rather than how it should be

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Fair point, just frustrating that it's come to this

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Used Claimyr today based on this thread - worked perfectly! Got connected to an agent who helped me understand my job search requirements. Much better than the weeks I spent trying to call on my own.

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So glad this thread helped someone else!

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It's nice when a solution actually works like advertised

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Ava Kim

Final thoughts for anyone still looking for Washington ESD offices: focus your energy on getting through by phone rather than trying to find physical locations. The few offices that still exist don't handle individual claims anymore.

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Agreed - waste of time looking for walk-in options that don't exist

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And if calling doesn't work, services like Claimyr seem to be a reasonable alternative

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Good discussion everyone. Remember that adjudication issues usually require speaking with an agent - the automated systems and online portal can't resolve complex claim problems. Don't give up on getting the help you need.

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Thanks for all the help everyone - this community is way more useful than Washington ESD's website

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Seriously, I learn more here than from any official sources

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Glad this worked out! For anyone else struggling to reach Washington ESD, don't hesitate to try Claimyr - it really does work and saves so much time and frustration.

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Definitely recommend it based on my experience today

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Still annoying that we need it, but if it works it works

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This thread should be pinned - probably answers the most common question people have about dealing with Washington ESD. There are no walk-in offices, calling is nearly impossible, but services like Claimyr can actually get you through to an agent.

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Agreed - would have saved me weeks of frustration if I'd found this information sooner

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Ava Kim

The key is knowing what options actually work vs what you think should work

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One last tip - if you do get through to Washington ESD (however you manage it), take notes during the call. Write down the agent's name, reference numbers, and exactly what they tell you. Makes follow-up much easier.

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Excellent advice - documentation is crucial with Washington ESD

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Wish I'd thought of that during my call today, but good to know for next time

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