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my brother works at worksource and he said the chat button only shows up when they have enough staff available which is basically never because theyre super understaffed. he said dont waste time looking for it and just keep calling
UPDATE: I tried that Claimyr service that someone suggested and actually got through to ESD this morning! Turns out my claim had a weird flag on it because my former employer reported my separation reason differently than I did. The agent cleared it up immediately and said my payments should process within 48 hours. Such a relief! Thanks everyone for your help.
That's great to hear! Employer separation reason discrepancies are common and usually simple to resolve once you actually reach someone. Glad you got it sorted out. Make sure to continue filing your weekly claims while you wait for the payments to process.
Here's the official guidance: 1. For Zoom, Teams, or any video interview conducted over the internet: Select 'Website/email' as the contact method 2. For traditional phone calls: Select 'Phone' 3. For in-person interviews: Select 'In-person' The key thing ESD looks for in job search verification is that you can document the activity occurred. So regardless of which method you select, make sure to: - Save the email invitation for the Zoom interview - Note the name and contact information of the interviewer - Record the job title and company accurately - Keep any follow-up correspondence If you're ever selected for a job search review (they do random ones every quarter), having this documentation will prevent any issues with your claim.
I had five zoom interviews last month and havent been working since november when i got laid off from amazon. i put all of them as website contacts and even got the job at one of them! starting monday finally
Did you check if ur card is actually activated? I thought mine wasn't working but turns out I never finished the activation process lol. Also sometimes the app shows deposits before the website does.
UPDATE: Money finally hit my card this morning! Looks like it was just the normal processing delay plus the holiday that made it take longer. Thanks everyone for the help and keeping me from panicking. For anyone else seeing this post with the same issue - patience is key, but definitely call if it goes beyond 5 business days!
I don't understand why we have to go through all these hoops just to get what we're entitled to. The whole system is designed to make people give up. I was in adjudication for 11 WEEKS last year and ended up having to borrow money from family (which I hate doing) just to survive. The ESD agents should all have to go through what we do and see how THEY like being treated this way.
While I understand your frustration, most ESD agents are genuinely trying their best. The system is understaffed by about 30% compared to pre-pandemic levels, and the technology infrastructure is outdated. The new UTAB system being implemented this year should help with some of these issues, but the transition is causing temporary delays as staff learn the new processes.
Just a heads up for anyone dealing with adjudication - make sure all your job search activities are still being logged properly in your weekly claims EVEN WHILE you're in adjudication. I made the mistake of thinking I didn't need to do them until my claim was approved, and then had to deal with a whole separate issue about failing to meet job search requirements. You still need those 3 activities every week!
Dylan Cooper
Just to clarify a few things about ESD's processing times: 1. Weekly claims filed by phone or web are typically processed in overnight batches 2. Phone claims enter directly into the mainframe system with fewer validation steps 3. Web claims go through additional security and validation protocols 4. Bank transfer times vary by financial institution (ACH vs. direct deposit systems) 5. Claims filed early Sunday generally process faster than those filed late Sunday And yes, Monday (February 17) is President's Day, so all payments will be delayed by one business day since banks don't process transfers on federal holidays.
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Mei Chen
•Thanks for breaking this down so clearly! This explains why my phone claims are processing faster. Do you work for ESD or just have experience with their systems?
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Dylan Cooper
•I don't work for ESD, but I've been through the system multiple times over the years and have spent a lot of time researching how their processing works when my own claims had issues. The phone system actually uses their older but more streamlined mainframe technology, which is why it can be faster but also more error-prone.
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Liam Sullivan
tried calling today instead of using the website, the system kept asking me weird questions about my job search that i never get online??? got confused and hung up lol guess ill stick to the website even if it takes longer
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Amara Okafor
•The phone system asks questions in a different order and sometimes uses slightly different wording, but it's collecting the same information. If you're required to do job searches, both systems will ask about them - though the web interface might be easier to navigate for that specific requirement.
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