One more thing - make sure you're still completing your weekly claims even while waiting for the payment issue to resolve. I've seen people get so focused on the stuck payment that they forget to file for current weeks, which creates even more problems. Also, when you do reach someone at ESD, ask them to check if there's an "identity verification hold" that may not be visible to you in your online portal. Sometimes these are placed automatically by their system with no notification.

UPDATE: I finally got through to ESD! I tried the Claimyr service that someone suggested here, and despite being skeptical, it actually worked. After weeks of trying on my own, I connected with an agent within 20 minutes. Turns out my payment was stuck because of what they called a "cross-match flag" with another state system (even though I've never worked outside WA). The agent was able to clear it immediately. She said the payment should hit my account within 48 hours. Thanks to everyone for the advice and suggestions. Will update again when the money actually arrives!

Why is it so IMPOSSIBLE to get anyone on the phone at ESD?!? I've been trying for 3 weeks to fix an error they made on my claim. This system is completely broken. Meanwhile they expect us to respond to their requests within 48 hours or risk disqualification!

One more point to consider: You're allowed to submit a statement correcting information on your initial claim. Go to your eServices account, find the "Upload Documents" section, and upload a signed statement explaining the error and including any supporting documentation from your employer. Title it "Request for Redetermination - Separation Pay Classification". This creates a paper trail while you're trying to reach someone by phone.

Quick update on refund timelines - I was just helping another claimant with this last week. ESD is currently running about 6-8 weeks for processing overpayment refunds. If you had direct deposit set up, make sure it's still the same account, as they'll use whatever bank info they have on file. If you've closed that account, you should update your banking info in eServices immediately or call to notify them. Also, if your original overpayment was deducted from benefits rather than paid directly by you (meaning they withheld money from your weekly claims), the refund process can take a bit longer as it requires additional verification steps.

Just got my refund last week after my overpayment was waived in early March, so about 7 weeks total. No notice or anything, just showed up in my bank account with a weird reference number. Almost missed it! Make sure you're checking your account regularly.

don't forget to file for continued benefits while appealing!!! i made that mistake and lost 2 months of potential benefits even tho i won my appeal!!! even if they say ur disqualified, file weekly claims anyway and note that ur appealing.

That's a really good point - thank you! I almost stopped filing because of the disqualification letter. I'll make sure to keep submitting my weekly claims during the appeal process.

I just wanted to follow up on the contact options. If you do decide to try reaching ESD directly, call right when they open (usually 8am). The queue fills up fast and they often stop accepting new callers by 8:30-9am. Make sure you have your claim ID, the last 4 of your SSN, and be ready to verify your identity. Also, check your spam/junk folder regularly. ESD sometimes sends important communications that get filtered out, including requests for additional information that could be holding up your adjudication.

After I finally got through to ESD about my multiple adjudications, they told me they can actually mark your case as hardship if you're facing eviction or utility shutoffs. This can sometimes prioritize your claim. You might need documentation like an eviction notice or past due bill, but it's worth asking about if you're in that situation.