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ESD sending contradictory letters - claim approved AND disqualified at same time?!

I'm at my wits' end with ESD's mixed signals! For the past 5 weeks, I've been getting completely contradictory information about my claim status. One day I'll receive an official letter saying my claim was APPROVED (even got a monetary determination letter showing a weekly benefit amount of $872), then literally the next day I get another letter stating I'm DISQUALIFIED for not meeting the able and available requirements?! How can I be both approved AND disqualified? I've called ESD over 30 times and either get disconnected or sit on hold until the office closes. My rent is due in 3 days, I'm down to my emergency savings, and just applied for EBT because I'm desperate. Has anyone else experienced this Twilight Zone situation with conflicting determination letters? What's going on and how do I fix this mess?

To clarify what's happening: You have TWO separate eligibility issues being evaluated: 1. Monetary eligibility: Based on your work history and earnings (this was approved, hence the $872 benefit amount letter) 2. Weekly eligibility: Each week you must be able and available for work (your medical procedure week triggered a disqualification) The good news is that a disqualification for one week shouldn't affect your entire claim - it should only affect that specific week. However, sometimes ESD's automated system incorrectly applies a single-week issue to your entire claim. Action plan: 1. File an appeal immediately (30-day deadline) 2. Continue filing weekly claims 3. Call ESD to speak with an agent who can review your specific situation 4. Provide medical documentation for your procedure 5. Request a standby status for that week if it was a temporary medical issue This is fixable, but requires getting through to someone who can manually review your claim.

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This is SO helpful - thank you for breaking it down clearly! I didn't realize the medical procedure could trigger a full disqualification. I've started my appeal and I'm going to try to get through to ESD tomorrow. Really appreciate the detailed explanation.

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after u get this fixed make sure u answer yes to all the questions about being able and available even if ur sick for a day or two... they don't need to know every little thing just say yes unless ur like hospitalized or something

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I would caution against this advice. Misrepresenting your availability on weekly claims can lead to fraud allegations and required repayment of benefits with penalties. It's better to answer truthfully and then provide explanation if needed. For brief illnesses, you're still considered available if you would have been able to accept work otherwise.

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Denied by ESD Commissioner after relocating due to broken pay promises - need urgent RCW 34.05.464 advice

I'm at my last appeal stage with the ESD Commissioner Review and need help fast with RCW 34.05.464 for judicial review! My situation: I relocated for my employer who promised a higher salary at the new location, but when I got there my actual pay was cut by almost 45% from what was promised. I couldn't afford housing with the reduced pay despite trying to negotiate with my boss for months (I have text messages proving this). I eventually had to resign because I literally couldn't afford to live there anymore. I've already gone through regular ESD denial, then OAH appeal (denied), and now Commissioner Review (also denied). I have just days left to file for judicial review and I have NO legal help because I've spent all my savings trying to make the relocation work before I had to quit. I'm currently job hunting while basically homeless. The denial is based on me "voluntarily quitting" but I feel this should qualify as employer-caused separation since they significantly reduced promised pay after I relocated. Has anyone navigated this RCW 34.05.464 process for judicial review? What evidence should I focus on in my filing? Are there any pro bono legal resources that could help me in the next 48 hours?

Sorry about your situation pal but I'm confused about something. You said you were "overqualified" and "proved your worth" but then you also said you resigned to avoid a "toxic environment with drug users in new construction"? That part doesn't make sense with the pay reduction story. Were you in construction? Was that why the pay was lower? The commissioner might have been confused by mixed explanations too. Just saying you might want to keep your story straighter for the judicial review.

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Sorry for the confusion. To clarify: I moved to work at a new location for the same company. When I couldn't afford to stay at that new location due to the pay cut, I considered going back to my previous jobs in my hometown (which were in construction), but those previous employers weren't willing to rehire me because I had left them to take this opportunity. And yes, part of why I had wanted to leave those previous jobs was the work environment. The pay reduction issue is the main reason I had to quit the job I relocated for.

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One more critical thing - for judicial review, you need to file in the county where you lived at the time of application OR in Thurston County. The filing fee is around $240, but you can request a fee waiver if you're low income (use the GR 34 form). Make sure to: 1. Name the correct parties (Commissioner and ESD must be named) 2. Properly serve all parties (you need to serve the Commissioner, ESD, and the Attorney General's office) 3. Include the complete agency record The standard of review is super important - the court will only overturn if: - Decision is outside the agency's authority - Decision is based on an error of law - Decision is not supported by substantial evidence - Decision is arbitrary and capricious Focus on the error of law aspect - specifically that the Commissioner failed to properly apply WAC 192-150-120 regarding substantial reduction in pay. With a 42.8% reduction, you're well above the 25% threshold that typically constitutes good cause.

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Thank you so much for the additional details. I'll look up the GR 34 form today as I definitely can't afford the filing fee right now. I'll file in the county where I lived when I applied. I wasn't aware I needed to serve so many parties - that's really helpful information. I'll focus my argument specifically on the error of law regarding WAC 192-150-120 and the 42.8% pay reduction. This gives me a much clearer path forward!

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ESD keeps hanging up - can't reach anyone about pending claim since November

I'm at my wits end trying to contact ESD about my unemployment claim. It's been stuck in pending status since November 4th (almost 3 weeks now) with zero updates. Every single time I call the main number (the one ending in 6022), I get the automated "we're experiencing high call volume" message and then it just disconnects me! Not even putting me on hold - just hangs up! Does anyone know if there's another phone number I should be calling? Maybe a direct line to adjudication or a different department? I've tried calling at different times (early morning, midday, right before closing) but get the same result every time. I'm starting to worry I'm not even calling the correct number. My bills are piling up and I really need to talk to an actual human about why my claim is stuck. Any suggestions would be greatly appreciated!

this happened to me back in september...my claim was pending for almost a month because my employer contested it saying i quit but i was actually laid off. i had NO IDEA this was happening until i finally got through to someone who told me. ended up having to submit documentation proving i was laid off. might be worth checking if your former employer is contesting your claim?

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Oh wow, I hadn't even considered that. My company did a round of layoffs but it was all very amicable, so I wouldn't expect them to contest anything. But you never know what happens behind the scenes. I'll try to contact HR and see if they've received anything from ESD that needs a response.

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Just wanted to follow up on this thread - for claims in adjudication, make sure you're checking both your eServices Message Center AND your personal email daily. Sometimes ESD will email you directly or post a message requesting additional information. If you miss these communications, it can significantly delay your claim. Also, check your spam/junk folders. Many people miss important ESD communications because they end up there. If you do manage to get through to an agent using any of the methods suggested here, ask them to make a note in your file about your attempts to contact them. This can be helpful if there are any issues later regarding your availability or participation.

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Thank you for this advice! I've been checking my eServices messages daily but hadn't thought about my spam folder. Just checked and there's nothing from ESD there either. I'll keep a close eye on both going forward. I'm going to try that Claimyr service someone mentioned above. At this point, paying a little to actually talk to someone seems worth it since I'm owed several weeks of benefits. Will update here if I get through!

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ESD denied my UI claim citing retirement benefits I'm NOT receiving - appeal deadline in a week!

I'm in complete panic mode right now. ESD denied my unemployment claim saying I'm receiving retirement benefits from my previous employer (Northgate Manufacturing), but I'm NOT receiving ANY retirement income! The determination letter claims I'm getting $1,875 per month which would apparently disqualify me, but this is completely false. I worked there for 6 years but never started collecting retirement. I've tried calling ESD every day for two weeks - over 30 calls! Either constant busy signals or disconnected after waiting on hold. I sent an urgent message through eServices and it took 34 days to get a response that just quoted the same determination letter with no actual help. My appeal deadline is next Friday and I'm completely lost on what to do. I filled out their "Update Retirement Benefits" form stating I receive $0, but nothing has changed. Did I mess something up on my initial application? This is nothing like when I filed during Covid when everything was straightforward. Has anyone successfully appealed an incorrect retirement determination? What evidence did you include? Do I need to get a letter from my former employer's HR department? Any advice would be SO appreciated!

and keep screenshots of EVERYTHING!! all ur weekly claims, all emails, all messages in the esd portal. they lost my stuff twice and i had to resend it all!!

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I just want to thank everyone for the helpful advice. I've started working on my appeal letter and contacted both HR and my 401k administrator for documentation. I'll definitely be submitting before the deadline and will keep filing my weekly claims. I might try that Claimyr service too - at this point I'm desperate enough to try anything to actually speak to a human at ESD before my appeal. Will update once I know more!

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Good luck! One last tip - in your appeal letter, stick to just the facts about your retirement situation. Don't include complaints about ESD's communication or service, even if justified. The adjudicator is only looking at whether the retirement benefit determination was correct or not.

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ESD sent me 3 different payments - max benefit plus 2 extra deposits. Do I need to return them?

I'm so confused about my unemployment payments! I just received my first unemployment deposit of $1,045 (the max benefit amount), which makes sense. But then I also got TWO additional deposits on the same day - one for $756 and another for $150! I have no idea what these extra payments are for. My first week was the waiting week, so I know it's not payment for that. I'm worried ESD made a mistake and I'll get in trouble later if I spend this money. Should I try to send the additional amounts back? Has anyone else experienced this? I've been trying to call ESD all morning to ask about it but just get endless busy signals or the automated system hangs up on me because of high call volume. Any help would be appreciated!

Always take screenshots of your payment history and save any letters they send you about benefit amounts. ESD's system is notorious for weird glitches. I've had payments disappear from my payment history only to reappear weeks later. The documentation saved me when they tried to say I hadn't reported something correctly.

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Great advice - I just took screenshots of everything and downloaded the payment history as a PDF. Better safe than sorry!

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Glad to hear you got it resolved! For anyone else reading this thread with similar issues, here's what to remember: 1) Always check your ESD account for notices explaining payments, 2) Don't spend unexpected money until you confirm what it's for, 3) Keep detailed records of all communications and payments, and 4) Sometimes payments that seem like errors are actually legitimate adjustments based on wage recalculations or industry-specific programs.

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Excellent summary. I'd add that it's also worth checking if there have been any recent legislative changes that might have triggered retroactive payments. The ESD website usually has announcements about these policy changes, though they're not always easy to find.

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