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I'm dealing with a similar situation right now with my unemployment benefits - it's like these agencies are deliberately designed to frustrate people into giving up. One thing that helped me was creating a detailed timeline of all my interactions and submitting it as a formal complaint through their ombudsman office. Most state agencies have an ombudsman specifically for resolving disputes like this. You can usually find the contact info on their main website. They have more authority to cut through the red tape than regular customer service. Also, if you're on any social media, try posting about your experience and tagging your state representatives - sometimes public pressure is the only thing that gets results. Keep fighting, you deserve the benefits you paid into!
Thanks for mentioning the ombudsman office - I had no idea that existed! I'm definitely going to look into filing a formal complaint through them. It sounds like they might actually have the power to get things moving. The social media strategy is a great idea too. I've been hesitant to go public with this, but you're right that sometimes public pressure is what it takes. It's so messed up that we have to jump through all these hoops just to get the benefits we've paid into our whole working lives. Really appreciate the support and solidarity! 💪
I'm so sorry you're dealing with this nightmare! I had a similar experience with WA ESD PFML and it took forever to resolve. One thing that really helped me was filing a complaint with the Washington State Auditor's Office - they have a fraud reporting hotline but they also handle complaints about state agency inefficiencies. The number is 1-866-902-3900. When I called them about my delayed payments, they actually reached out to ESD on my behalf and things started moving within a week. Also, make sure you're logging into your SecureAccess Washington account regularly to check for any action items or document requests - sometimes they'll approve extensions but only if you respond to requests buried in there. The whole system is absolutely broken and you shouldn't have to be doing detective work just to get your rightful benefits, but unfortunately that's where we are. Hang in there and keep fighting! 💪
This is incredibly helpful - thank you so much for sharing that hotline number! I had no idea the State Auditor's Office could intervene in cases like this. The fact that they got ESD to respond within a week is amazing. I'm definitely calling them today. I'll also check my SecureAccess Washington account more thoroughly - you're probably right that there might be something buried in there that I missed. It's so frustrating that we have to become detectives just to access our own benefits, but I really appreciate you sharing what worked for you. Knowing that others have successfully navigated this mess gives me hope! 🙏
KingKongZilla
lol welcome to the club. ive been trying to fix a similar issue for weeks now. its like trying to nail jello to a wall 🤣
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Rebecca Johnston
Quick question - how long ago did you file these incorrect claims? There might be a time limit on how far back you can make corrections.
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Brady Clean
•It was about a month ago. I hope that's not too long!
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Rebecca Johnston
•You should be fine. I think the limit is usually around 3 months, but don't quote me on that. Best to get it sorted ASAP tho!
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