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Caden Nguyen

Social Security backpay confusion - only got one month after widow benefits approval

I filed for widow benefits in early September (I'm 65) and submitted all my marriage, divorce, and death certificates. Finally got a phone appointment with SSA on October 18th where they approved my application and told me what my monthly amount would be. My first payment arrived in December, but it only included benefits for November. Shouldn't I have received backpay for September and October too? The agent said I was approved during the call, so I'm confused why I only got one month's payment. Anyone experienced something similar or know if I should be getting more backpay? The difference is about $2,900 I was counting on for some medical bills.

Avery Flores

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In most cases, Social Security payments are paid the month AFTER the month they're due for. So your November payment would be received in December. The agent probably approved your benefits EFFECTIVE November, not retroactive to your application date. Did they specifically tell you that you'd get payments going back to September?

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Caden Nguyen

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They didn't specifically say anything about backpay now that I think of it. I just assumed since I applied in September that's when benefits would start. So are you saying the October 18th approval date means November is actually the first month I'm eligible?

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Zoe Gonzalez

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the same thing happened with my husbands benefit!!! he applied in July and only got paid starting in September. when he called they said something about a "month of entitlement" rule where the first check is for the month after you apply. its so confusing!!

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Caden Nguyen

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Did he end up getting any backpay at all? I'm just worried because I have these medical bills coming up and was really counting on that money.

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Ashley Adams

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There's something called the "month of entitlement" that determines when benefits actually begin. For survivor benefits (which is what widow benefits are), you're typically entitled starting the month you apply, BUT Social Security doesn't pay benefits for the month of death if the person died after the first day of the month. Also important - Social Security benefits are paid in arrears, meaning you receive January's benefit in February, February's in March, etc. If you applied in early September, your first payment would normally be for September (paid in October). So something does seem off. I would call SSA and specifically ask: 1. What is your month of entitlement (when do your benefits officially start)? 2. Why weren't you paid for September and October if you applied in early September? It's possible there was a misunderstanding or an error in processing.

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Caden Nguyen

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Thank you for explaining this. My husband passed away last year, so it's not a recent death. I'll definitely call and ask those exact questions. What concerns me is that I've been trying to get through to someone for days now with no luck. The wait times are ridiculous and I keep getting disconnected.

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My condolences on your loss. When I applied for survivors benefits last year, I had a similar issue! The first payment was delayed and didn't include what I thought it should. Turned out there was confusion about when my husband had passed (they had wrong date in system) which affected when my benefits started. Definitely double check all the dates they have on file!

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Caden Nguyen

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Thank you, and that's a good point. I'll make sure they have the correct date of my husband's passing. It's been a year and a half now, but this whole process still feels overwhelming sometimes.

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Aaron Lee

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After dealing with the same frustrating wait times trying to resolve my benefit issues, I finally tried a service called Claimyr that got me through to a live SSA agent in under 10 minutes. Their system basically navigates the SSA phone tree for you and calls you back when they have an agent on the line. Saved me hours of frustration! I watched their demo at https://youtu.be/Z-BRbJw3puU before trying it. Definitely worth it for getting your backpay questions answered since it sounds like you might be owed money.

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Caden Nguyen

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Thanks for the suggestion! I've been trying for days with no luck. I'll check out that video - at this point I'm willing to try anything to get some answers about my backpay.

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THE SSA IS STEALING FROM WIDOWS!!! they did the EXACT same thing to me last year and when i FINALLY got someone on the phone they gave me some garbage about "processing delays" and "payment cycles" but i know they were just hoping i would give up!!! DEMAND to speak to a supervisor and tell them you know your rights!!!

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Michael Adams

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Let's not jump to conclusions about stealing. The SSA has complicated rules and sometimes makes mistakes, but I doubt there's any conspiracy against widows. It's more likely a misunderstanding about eligibility dates or processing error.

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Ashley Adams

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Just to add to my previous comment - there's also something called the "effective date" versus the "protective filing date" that could be affecting your payment. If you called SSA in early September but didn't complete your application until your October 18th appointment, they might have used October as your filing month instead of September (though they shouldn't if you clearly expressed intent to file in September). Also, if you were already collecting any other type of Social Security benefit, that could affect when your widow benefits begin. The rules get complicated with dual entitlement situations. Definitely call and get clarification on exactly what your official filing date is, what your month of entitlement is, and why you only received payment for November.

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Caden Nguyen

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This makes sense - I did call in early September first, then submitted documents, then had the October appointment. Maybe that's what happened. I'm not receiving any other benefits yet - I was waiting until my Full Retirement Age for my own retirement benefits. I'll definitely ask about the protective filing date when I call. Thank you!

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Zoe Gonzalez

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did you sign up for direct deposit? sometimes they send the backpay as a separate deposit or even a paper check even if your regular benefits are direct deposit. check your informed delivery from usps if you have it to see if theres a check coming

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Caden Nguyen

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Yes, I did sign up for direct deposit. That's interesting about them sometimes sending backpay separately - I hadn't thought of that. I'll keep an eye on my mail too, just in case. Thanks for the suggestion!

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Avery Flores

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After you call SSA and get this sorted out, I recommend creating a my Social Security account online at ssa.gov if you haven't already. You can see your payment history there, which makes it easier to track what you've received and when. The online account also shows your payment dates and amounts, and you can request benefit verification letters if needed for your medical billing.

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Caden Nguyen

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I did create an account but I'm still learning how to use it. I'll definitely look for the payment history section - that would be helpful to see everything laid out clearly. Thanks for the tip!

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Diego Flores

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I went through something very similar when I applied for widow benefits two years ago. The key thing to understand is that Social Security has what they call a "protective filing date" - this is when you first contacted them expressing intent to file, even if you didn't complete everything right away. If you called in early September, that should be your protective filing date, and your benefits should start from September (paid in October). The fact that you only received November's payment in December suggests they may have incorrectly used your October 18th appointment date as your filing date instead of your September contact. This is a common error that can cost you months of backpay. When you call (and I know the wait times are terrible), specifically ask them to confirm: - Your protective filing date - Your month of entitlement - Why September and October weren't included in your payment Don't let them brush you off - you have the right to those backpayments if you're entitled to them. Also ask them to send you a written explanation of their decision. If they won't fix it over the phone, you can file an appeal. The $2,900 is worth fighting for, especially with medical bills pending.

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This is incredibly helpful - thank you for breaking down the protective filing date concept so clearly. I had no idea that my September phone call should count as my filing date even though I didn't complete everything until October. That explains exactly what might be going wrong here. I'm definitely going to push back when I call and make sure they understand I first contacted them in September. The written explanation is a great idea too - I want documentation of whatever they tell me in case I need to appeal. Really appreciate you taking the time to explain this so thoroughly!

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I'm so sorry for your loss and the stress of dealing with this on top of everything else you're going through. Based on what others have shared here, it really sounds like there may have been an error with your protective filing date. When you first called SSA in September expressing your intent to file for widow benefits, that should have established your filing date - even if you didn't complete all the paperwork until your October appointment. The missing September and October payments ($2,900) could make a real difference for your medical bills. When you do get through to someone at SSA, I'd suggest being very clear and persistent about wanting to understand why your benefits didn't start in September when you first contacted them. Sometimes it helps to ask to speak with a technical expert or supervisor if the first person you talk to can't give you a clear explanation. Keep detailed notes of every call - date, time, who you spoke with, and what they told you. This documentation could be crucial if you need to file an appeal later. You've been through enough already, and you deserve to get the full benefits you're entitled to.

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Finnegan Gunn

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Thank you so much for the kind words and practical advice. You're absolutely right about keeping detailed notes - I wish I had started doing that from the beginning. I'm going to write down everything from my September call and October appointment before I forget any more details. The suggestion about asking for a technical expert is really good too - I hadn't thought about that but it makes sense that not all agents might be equally familiar with protective filing rules. I'm feeling more confident now about pushing back and asking the right questions. Really appreciate everyone's help in this thread!

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Daryl Bright

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I've been helping people navigate Social Security issues for years, and your situation definitely sounds like a protective filing date problem. When you called SSA in early September to start your widow benefits application, that call should have established your protective filing date - meaning your benefits should start from September, not from when you completed everything in October. The $2,900 difference between what you received and what you should have received is significant, especially with medical bills pending. Here's what I'd recommend when you call: 1. Be very specific: "I need to verify my protective filing date. I first contacted SSA about widow benefits in early September." 2. Ask them to pull up the record of that initial call - they should have documentation of when you first expressed intent to file. 3. If they claim October 18th is your filing date, ask them to explain why your September contact doesn't qualify as a protective filing. 4. Request a written explanation of their decision and ask about the appeals process if they won't correct it. Don't give up on this. SSA makes mistakes with protective filing dates more often than they should, and many people don't realize they're entitled to those earlier months. You have every right to question this and get the backpay you're owed.

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This is exactly the kind of detailed guidance I needed - thank you! I'm writing down those specific questions to ask when I call. It's really encouraging to hear from someone with experience helping people with these issues. I had no idea that protective filing date mistakes were common, but it makes me feel less crazy for questioning this. I'm definitely going to be persistent about getting documentation of that September call and won't accept "October 18th" as my filing date without a proper explanation. The step-by-step approach you've outlined gives me confidence to advocate for myself. Really appreciate you taking the time to help!

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I'm sorry you're dealing with this frustrating situation during an already difficult time. Based on what you've described, it really does sound like there may be an issue with how SSA processed your protective filing date. One thing that might help while you're trying to get through to SSA - if you still have any documentation from your early September contact (like a confirmation number, email, or notes you took), gather that before you call. Even something like your phone records showing you called SSA in September could be helpful evidence. Also, when you do get through, don't hesitate to ask for a supervisor if the first agent can't adequately explain the discrepancy. Sometimes front-line agents aren't as familiar with protective filing rules, and a supervisor might be more equipped to review your case properly. The fact that multiple people here have experienced similar issues suggests this isn't uncommon, which is both frustrating and reassuring - frustrating that it happens, but reassuring that you're not wrong to question it. Keep pushing for those answers about your September and October payments. That $2,900 is rightfully yours if you're entitled to it.

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Steven Adams

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This is really helpful advice about gathering documentation - I wish I had thought to keep better records from the start. I don't have a confirmation number from that September call, but I do have my phone records that should show the call to SSA. That's a great point about asking for a supervisor if needed. It's been reassuring to see that so many people have dealt with similar protective filing issues - makes me feel like I'm on the right track questioning this. I'm going to keep pushing until I get a clear explanation about why September and October weren't included. Thank you for the encouragement!

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Aisha Abdullah

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I work as a benefits counselor and see this protective filing date issue come up frequently with widow benefits. Your situation is textbook - you contacted SSA in September expressing intent to file, which absolutely should establish your protective filing date regardless of when you completed the paperwork in October. Here's something that might help: when you call SSA, ask them to look up your "Modernized Claims System" (MCS) record. This should show the date of your initial contact. If they can't find a September record, ask them to check their "Internet Claims" system as well, since sometimes initial contacts get logged in different systems. Also, be prepared for them to potentially ask about the specific nature of your September call - they might claim it was just "inquiry" rather than "intent to file." Make it clear that you called specifically to start your widow benefits application process, not just to ask general questions. If you hit roadblocks, you can also contact your local Social Security office directly - sometimes they're more helpful than the national 800 number. And if all else fails, your congressional representative's office can often help resolve SSA disputes like this. Don't let them shortchange you on those missing months. The rules are on your side here.

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This is incredibly valuable information - thank you so much! I had no idea about the different computer systems (MCS and Internet Claims) that might have records of my September call. That gives me very specific things to ask for when I call. You're absolutely right that I need to be clear about expressing "intent to file" versus just making an inquiry - I definitely called to start the application process, not just ask questions. The tip about contacting my local SSA office is great too - I hadn't considered that route. And knowing I can involve my congressional representative if needed gives me confidence that there are multiple ways to resolve this if SSA gives me the runaround. Really appreciate the professional insight - it's so helpful to hear from someone who deals with these issues regularly!

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