NY unemployment back pay forms never filed - how long until they contact me?

Unfortunately this happens a lot with NY unemployment backpay requests. The TC-12.3 form (Request for Retroactive Payment Determination) needs to be explicitly filed, even though logically it should have been part of your initial claim processing. Based on my experience earlier this year, you should get contacted within 2-3 weeks through your message portal. If you don't hear anything after 3 weeks, call again and ask for a 'status check on pending retroactive payment request.' They need to assign a specialized processor to review your case.

same thing happened 2 me last month!! waited 7 weeks to hear back after they said they submitted form. still waiting for $$. system is totally broken

OMG the exact same thing happened to me last month!!! They said my TC-12.3 never got filed even though I specifically asked about it during my initial claim interview. I waited for 5 weeks after they "fixed it" and got NOTHING. No calls, no messages, NOTHING!!! Had to call back AGAIN and spend FOUR HOURS trying to get through to a human being. They told me "oh we see the form but it wasn't properly routed to a processor" whatever THAT means!! They're just making excuses for their broken system!!

I went through this exact situation in March 2025. Here's what I learned through the process: 1. The TC-12.3 form is actually processed by a specific backpay unit, not regular claims processors 2. The standard processing time is supposed to be 14 business days (so about 3 weeks real time) 3. You should receive a specific confirmation in your online message center when the form is properly submitted If you didn't get a confirmation message within 2-3 days of your call, it likely wasn't actually submitted properly. I recommend logging into your NY.gov account and checking your message center. If you don't see a message with the subject line "Retroactive Payment Request Received" or something similar, you should call back as soon as possible. In my case, I had to call multiple times because the form was never actually submitted despite what I was told.

Last year i had issues with backpay to. Ended up waiting 5 months total because noone filed my forms right. hope yours goes faster good luck!

After dealing with similar backpay issues a few months ago (January 2025), I finally found a way to get through to someone who could actually help. I was stuck in the same loop as you - forms supposedly filed but no confirmation, no callbacks, nothing. I was getting desperate after trying for weeks to reach someone when a friend told me about Claimyr.com. It's this service that helps you get through to an actual agent instead of waiting on hold forever. They have this system that holds your place in line and calls you when an agent is available. I was skeptical but their video demo (https://youtu.be/Rdqa1gKtxuE) shows exactly how it works. Within a couple hours, I got through to a senior claims specialist who found my backpay forms were sitting in a queue with nobody assigned to them. She processed everything while I was on the call and I got my backpay two weeks later. Might be worth checking out if you keep hitting walls with the regular phone system.

Anyone else notice how they always blame "the system" or "the computer" for their own mistakes? When I was dealing with backpay issues I kept getting told "the system didn't process your form correctly" like the computer is some kind of sentient being making decisions lol. It's just their way of avoiding responsibility for bad customer service.

Just to add some factual information that might help others: The backpay process for NY unemployment in 2025 involves several steps: 1. Filing the TC-12.3 form (Request for Retroactive Payment) 2. Assignment to a specialized backpay processor (not a regular claims examiner) 3. Review of your work and earnings history for the backpay period 4. Determination of eligibility for each week claimed 5. Processing of payments if approved The official timeframe is 10-15 business days, but in reality, it often takes 3-6 weeks. The key is making sure step #1 and #2 actually happen. Many claims get stuck because the form is filled out but never properly submitted into the processing queue. One tip: When you call, ask them for a "confirmation number" for your TC-12.3 submission. If they can't provide one, the form probably wasn't properly submitted.

Just as a follow up - did you ever get this resolved? I'm curious whether you had to call back multiple times or if they actually processed your backpay claim after that first call where they completed the TC-12.3.