Ask the community...
- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
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Ask the community...
Join the conversation
Kaylee Cook
I've been following all the advice here and want to share what worked for me after 4 weeks of trying! I used Nia's spreadsheet idea and tracked my calls for a week - turns out Thursday mornings around 8:05 AM with the 856 number was my sweet spot. The key breakthrough was when I realized that if you get the busy signal, wait exactly 30 seconds before redialing instead of immediately hitting redial. This seems to help you get into the queue system rather than just hitting the busy circuit over and over. Once I got through to the callback system, it took about 55 minutes for them to me back, but the actual was super quick since I had all my documents ready. The representative was actually really helpful once I got connected - it's just getting through that initial phone maze that's the nightmare. Don't lose hope everyone, the persistence really does pay off and this community's shared strategies are what made the difference for me!
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Anastasia Sokolov
•That 30-second wait tip is genius! I've been immediately redialing like a maniac and probably just jamming up the same busy circuit over and over. Your timing discovery for Thursday mornings at 8:05 AM with the 856 number gives me another option to try - I was getting discouraged sticking to just one approach. It's so encouraging to hear that the representatives are actually helpful once you get through, because after weeks of busy signals it starts to feel like the whole system is designed to avoid helping people. I'm going to start my own tracking spreadsheet this week and definitely try that 30-second pause between calls. Thanks for sharing such specific, actionable advice - this community has become the real customer service for NJ unemployment!
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Lucas Adams
I'm new to this community but I've been trying to reach NJ unemployment for over a month now and I'm so grateful to have found all these detailed strategies! Reading through everyone's experiences gives me hope that there actually are ways to get through this system. I'm planning to start my own tracking spreadsheet this week using the patterns you all have identified - the Wednesday/Thursday 8:00-8:15 AM window with the 856 number seems to be the most successful approach based on what I'm seeing here. The 30-second wait between redials tip is something I never would have thought of - I've definitely been part of the immediate redial problem! It's both frustrating and amazing that we've had to create our own unofficial guide to navigate what should be a basic government service, but I'm so thankful for this community sharing real solutions when the official system fails us completely.
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