I went through this exact same True ID verification process about a month ago and it was absolutely brutal, but I finally made it through! Here's what worked for me after multiple failed attempts: For the True ID photos, the setup is everything. I used my kitchen counter with a black cutting board as the background, took photos around 10am when I had good natural light from my window (but not direct sunlight hitting the documents), and made absolutely sure my ID was laying completely flat with zero curves. The key is no glare, no shadows, and taking the photo straight down - not at any angle. For calling, the 7:58am strategy that others mentioned really works! I got through on my third attempt doing this. When you finally get someone on the line, have your SSN, any case numbers, and a clear explanation ready. The rep I spoke with was actually super helpful once I got past the phone maze. One thing I wish I'd known earlier - keep detailed notes of every interaction including dates, times, and what was discussed. It really helped when I had to reference previous conversations. The whole process took me about 2.5 weeks from flag to resolution, but I got all my back payments once it went through. The system is definitely broken but there are real people there who want to help. Don't give up @Ethan Moore - persistence really does pay off with this nightmare system! Keep us posted on your progress! 💪

I went through this exact same True ID verification nightmare about 5 weeks ago and it was absolutely exhausting, but I finally got it resolved! Here's what worked for me after countless failed attempts: For the True ID photos, setup is absolutely critical. I used my dining table with a solid black folder as the background, took photos around noon when I had the best natural light from my patio door (no direct sun though), and made sure my documents were laying completely flat - no bends, curves, or wrinkles at all. Take photos straight down, zero angles. The photos need to be crystal clear with absolutely no glare or shadows anywhere. For getting through on the phone, the early morning strategy is legit - I called at 7:56am to get in the queue even before they officially open at 8am. It took me 6 attempts over different days, but I finally connected with an incredibly helpful rep who actually stayed on the line while I retook photos and walked me through what was wrong with my previous submissions. One game-changing tip: when you do get a helpful rep, ask them to put detailed notes in your case file about what was discussed and what steps were taken. This way if you have to call back, the next person can see the full history. The entire process took me about 4 weeks from initial flag to full resolution, but once everything went through, I received all my back payments within 3 business days. The system is completely broken and frustrating, but don't lose hope - there are real people there who genuinely want to help once you can reach them. Keep detailed records of everything and stay persistent! You've got this @Ethan Moore! Keep us updated on your progress - we're all rooting for you! 💪🍀

I've been dealing with Maryland unemployment backpay issues since January 2021 and this thread is exactly what I needed to find! Reading through everyone's experiences and strategies gives me so much hope after almost a year of getting nowhere. I'm planning to implement the combination approach that seems to work best: using the 1-1-3 phone tree method, filing complaints with both the AG's office and DOL ombudsman, and contacting Maryland Legal Aid. The detailed call tracking spreadsheet idea is brilliant - I can't believe I haven't been documenting my attempts this whole time. I'm also going to try those specific time windows for calling (early morning at 7:30 AM and Tuesday/Wednesday afternoons) that others have mentioned. It's absolutely ridiculous that we have to become system experts just to get our own money, but I'm grateful this community exists to share real solutions instead of the useless generic advice from official channels. Starting my campaign tomorrow and will definitely update with results. Thank you all for proving that persistence can actually work - knowing others have successfully gotten their backpay after months of waiting keeps me motivated to keep fighting!

I've been waiting for my Maryland unemployment backpay since December 2020 and this thread has given me more hope and actionable advice than anything else I've found! After reading through everyone's experiences, I'm amazed at how many of us are dealing with the exact same issues and how much collective knowledge this community has built up. I'm definitely going to try the multi-pronged approach that seems to work best: the 1-1-3 phone tree method, filing complaints with both the AG's office and DOL ombudsman, contacting Maryland Legal Aid, and keeping detailed call logs. The specific timing tips are incredibly helpful too - I had no idea about the Tuesday/Wednesday 2-4 PM window for BEACON or the early morning 7:30 AM call strategy. It's both encouraging and infuriating that we've had to become experts in navigating this broken system just to get money we're legally entitled to. But seeing all these success stories proves that persistence really can work, even after waiting over a year like many of us have. I'm starting my systematic approach this week and will definitely update with any progress. Thank you all for sharing what actually works instead of the generic runaround we get from official channels - this community is proof that we're stronger when we help each other navigate these bureaucratic nightmares!