< Back to IRS

Liam Murphy

Why am I getting completely different refund amounts across FreeTaxUSA, HR Block, and TurboTax?

I'm totally confused and need some help figuring out what's happening with my taxes this year. I've entered the exact same information into three different tax platforms (FreeTaxUSA, HR Block, and TurboTax). All I've put in so far is our personal info, our kids' info, and uploaded PDF versions of both my W2 and my husband's W2. Nothing else has been entered yet. The results are all over the place: - FreeTaxUSA says we owe our state about $2,300 but will get a Federal refund of around $50. - HR Block says we'll get a state refund of about $250 but owe the Feds around $2,100. - TurboTax says we owe the state about $75 and owe the Feds about $800. I've gone through all three platforms line by line multiple times, and I swear all the numbers from our W2s match exactly on each platform. I've used PDF uploads, so it's not like I manually entered something wrong. Has anyone else experienced such wildly different results across platforms? I've used all three in different years before but don't have a go-to. I just want to make sure I'm filing correctly - and obviously would prefer whichever one gives us the best outcome if they're all equally valid!

It sounds like each software might be applying different deductions or credits by default, even though you've only entered W2 information. This happens more often than you'd think! The most common causes for these discrepancies are: - Different handling of state and local tax calculations - Different assumptions about standard vs. itemized deductions - Automatic application of certain credits based on your children (child tax credit, dependent care, etc.) - Different interpretations of how your withholding should be applied Before you choose one based solely on the refund amount, I'd recommend going through each software's summary or explanation pages. They should break down exactly how they calculated your taxes. Look for differences in how they're handling your state taxes, whether they're applying the child tax credit differently, or if they're making different assumptions about deductions. Also, check if any of them are including additional forms or schedules you haven't explicitly filled out yet. Sometimes tax software will "assume" certain situations based on your initial inputs.

0 coins

Thanks for the advice! I was wondering if they might be making different assumptions. Do you think I should finish entering all my information in all three and then compare? Or is there a particular platform you think is generally more accurate?

0 coins

I would definitely finish entering all your information in at least two of the platforms before making a final decision. This will give you a more complete picture of how each handles your specific tax situation. As for which one is more accurate, they all use the same IRS tax laws, but their implementations can differ slightly. FreeTaxUSA tends to be more straightforward but might miss some nuanced deductions. TurboTax is comprehensive but sometimes applies things you don't qualify for until later questions rule them out. H&R Block falls somewhere in the middle.

0 coins

I ran into something exactly like this last year and it drove me crazy! After tons of research, I found an amazing tool that helped me figure out where the discrepancies were coming from. It's called taxr.ai (https://taxr.ai) and it basically analyzes your tax documents and explains exactly what each software is doing differently. I uploaded my W2s and other docs, and it showed me that TurboTax was counting one of my dependents differently than H&R Block was. It also caught that FreeTaxUSA was calculating my state withholding incorrectly because of how my employer had formatted something on my W2. Saved me from a potential audit! The best part was that it explained everything in simple terms instead of tax jargon. Worth checking out if you're trying to figure out these weird discrepancies.

0 coins

Does this really work? I'm having similar issues between Credit Karma and TurboTax this year. How exactly does it show you the differences? Does it actually compare your results across platforms?

0 coins

I'm kinda skeptical about this. How does it know what calculations each tax software is using? Wouldn't you have to enter your info into their system too? Is it secure with all your personal tax info?

0 coins

It absolutely works! You upload your tax documents (W2s, 1099s, etc) and it analyzes them directly. It doesn't need you to enter your results from each platform - it actually simulates how each major tax software would process your specific documents. The differences are displayed in a side-by-side comparison that highlights exactly where discrepancies occur. For example, it might show "Child Tax Credit: $2000 (TurboTax) vs $1400 (H&R Block)" and explain why they calculated it differently. Regarding security - they use the same encryption as major banks. I was worried about that too, but their security details convinced me. They don't store your documents after processing, and they don't ask for your SSN or anything like that.

0 coins

Alright, I was the skeptic who questioned taxr.ai above, but I decided to try it out since I was having similar issues. I'm honestly shocked at how helpful it was. Turns out my state withholding was being interpreted differently across platforms because of a weird code my employer used. The tool caught this immediately and explained exactly how to fix it. It also flagged that TurboTax was automatically applying a credit I wasn't eligible for (which would have probably led to problems later). The comparison feature showed me exactly where the discrepancies were happening - down to the specific line items and calculations. Saved me hours of comparing screens back and forth and probably kept me from making a costly mistake. Definitely worth checking out if you're seeing these weird differences between tax platforms.

0 coins

Having worked in tax preparation, I can tell you calling the IRS directly would help sort this out, but good luck getting through to them! I spent 3+ hours on hold last month trying to resolve a similar issue. I eventually used Claimyr (https://claimyr.com) and it was a game-changer. They got me connected to an IRS agent in under 15 minutes when I'd been trying for days. The agent walked me through exactly how the calculations should work and explained that different software platforms sometimes interpret certain state credits differently. You can see how it works in this video: https://youtu.be/_kiP6q8DX5c Since you have kids, there might be differences in how each platform is calculating child-related credits by default. An IRS agent can tell you exactly what you qualify for and how it should be calculated so you can check each platform against the correct information.

0 coins

How does this actually work? I've tried calling the IRS many times and always get disconnected or wait for hours. Does this service just keep calling for you or what?

0 coins

Sorry but this sounds like BS. Nobody gets through to the IRS in 15 minutes, especially during tax season. I'm guessing this is just another paid service that doesn't deliver.

0 coins

It works by using a specialized calling system that navigates the IRS phone tree and waits on hold for you. When they reach a live agent, you get a call letting you know an agent is ready to talk to you. Then you're connected directly to that agent - skipping the whole hold process. It's not magic - they're just waiting in the queue for you instead of you having to stay on the line. The IRS phone systems tend to prioritize calls that have been waiting patiently through their menus rather than new calls or calls that get disconnected. I was skeptical too when I first heard about it. But after trying for three days to get through myself, I was willing to try anything. I got connected in about 12 minutes when I had previously waited over 3 hours and still got disconnected. The time savings alone was worth it to me.

0 coins

Well I've got to eat my words. After posting my skeptical comment above, I was still struggling with my own tax issue and couldn't get through to the IRS after multiple attempts. Out of desperation I tried Claimyr this morning. Got connected to an actual IRS agent in about 20 minutes. The agent was able to explain exactly why my refund calculation was off (it had to do with a retirement contribution that was being counted differently). The whole experience was smooth - I got a text when they reached an agent, then was connected right away. No hours of waiting with my phone on speaker while I tried to work. Not sure how they do it, but it definitely works. Saved me a ton of frustration and probably prevented me from filing incorrectly.

0 coins

Honestly, double check that you entered identical info in all platforms. One year I had a similar issue and discovered I had accidentally entered different filing statuses across platforms (married filing jointly vs. head of household). Another time I found that one platform was counting my eldest as a qualifying child while another wasn't because I answered a question differently. Before paying for extra services, go back through each platform and verify: - Filing status matches exactly - Dependents are entered identically - W2 box 12 contributions are categorized the same way - State residency information is identical - Any questions about supporting your children are answered consistently I bet you'll find the discrepancy!

0 coins

Thanks for this! I'll definitely double check all these fields. Question: do you think the platform that shows the biggest refund is likely to be the most accurate, or the one showing we owe the most?

0 coins

Neither - the one showing the biggest refund isn't necessarily more accurate (and could potentially trigger an audit if it's calculating something incorrectly), while the one showing you owe the most isn't necessarily being more conservative. The most accurate platform is the one that correctly applies all the tax laws to your specific situation. Once you've entered ALL your information (including any deductions, credits, etc. you qualify for), then compare the detailed calculations. Look at each line item and see where they differ. That's how you'll figure out which one is handling your situation correctly. If they still show significant differences after you've entered everything, I'd lean toward the middle result or consult with a tax professional who can review the specific details of your return.

0 coins

Tax preparer here. This is really common! Most likely the software is making different assumptions about your filing status or eligibility for certain credits based on your children. Did you answer the same "interview" questions on all platforms? Sometimes one platform will ask "Did you provide more than half the support for your child?" while another assumes this based on other answers. Or one platform might qualify your kids for the Child Tax Credit while another is qualifying them for the Credit for Other Dependents instead.

0 coins

Not OP but I have a kinda related question - is there a way to see exactly what calculations each software is doing? Like can I get an itemized breakdown from each one to compare?

0 coins

IRS AI

Expert Assistant
Secure

Powered by Claimyr AI

T
I
+
20,095 users helped today