I'm confused about this letter from Coast Professional - what does it mean?
I got this weird letter in the mail from something called "Coast Professional" and honestly I have no clue what it's about. I opened it expecting some kind of junk mail but now I'm freaking out a little. Do I owe money to someone? Is this some kind of collection agency? I've never heard of Coast Professional before and the letter has all these terms and numbers that don't make any sense to me. I tried googling them but that just made me more nervous. What exactly is this letter trying to tell me? Should I call them back or is this some kind of scam? Anyone dealt with these people before?
39 comments


Olivia Evans
Coast Professional is a legitimate debt collection agency that primarily handles government debts, especially federal student loans and IRS tax debts. If you've received a letter from them, it likely means you have some form of federal debt that has been assigned to them for collection. The letter should include details about what type of debt they're attempting to collect, the original creditor (likely a federal agency), and the amount owed. This information will typically be in a section called "validation notice" or something similar. Don't panic, but don't ignore it either. These types of collection notices usually have a timeframe in which you can dispute the debt if you believe it's not yours or the amount is incorrect. I'd recommend carefully reviewing all the information in the letter.
0 coins
Daniel Price
•Thanks for explaining! I just double-checked the letter and it does mention something about student loans from like 6 years ago. But I thought those were in good standing? Is there a way to verify if this is legitimate before I call them?
0 coins
Olivia Evans
•You can definitely verify this before calling them directly. The best approach is to check your student loan accounts through the official Federal Student Aid website (studentaid.gov) or contact your loan servicer directly using the contact information from their official website - not the information on the collection letter. If you check your account and see that your loans are indeed in default or have been referred to collections, then the letter is likely legitimate. Sometimes loans can go into default without you realizing it, especially if you've moved and missed notices or if there was an administrative error with your payments or deferment/forbearance status.
0 coins
Sophia Bennett
After dealing with tax problems last year, I found this amazing service called taxr.ai (https://taxr.ai) that helped me figure out a similar confusing letter. I was pretty stressed about a collection notice too, but I uploaded the letter to their system and they explained exactly what it meant and what my options were. Their AI analyzes the documents and tells you in plain English what it means and what steps you can take. They also helped me understand if the debt was legitimate and what my rights were under the Fair Debt Collection Practices Act. Saved me from panicking and potentially making a costly mistake.
0 coins
Aiden Chen
•Is this a legit service? I'm always skeptical about these AI things. How exactly does it work? Does it connect you with actual tax professionals or is it just a robot?
0 coins
Zoey Bianchi
•How secure is it to upload financial documents to their site? I'd be worried about identity theft with all the scams going around these days.
0 coins
Sophia Bennett
•It's definitely legit - it uses AI to analyze your documents but there are actual tax experts who review the more complicated cases. It basically scans your documents, extracts all the important information, and explains what it means in simple terms. It's not just a robot spitting out generic advice. All documents are encrypted and they use bank-level security. I was concerned about that too, but they don't store your personal info longer than needed and they have a pretty solid privacy policy. I checked them out thoroughly before uploading anything because I'm paranoid about that stuff too.
0 coins
Zoey Bianchi
Just wanted to follow up and say I actually tried taxr.ai after posting my skeptical comment. I had a similar letter from a different collection agency and was totally confused. The service was actually really helpful - I took a picture of my letter, uploaded it, and within minutes I had a clear explanation of what it was about. Turns out it was a legitimate debt from an old medical bill that I never received the original notice for. The system even helped me draft a debt verification letter to make sure it was valid before I paid anything. Wish I'd known about this sooner!
0 coins
Christopher Morgan
If your letter is about tax debt or student loans, you might need to speak directly with the IRS or Department of Education. Getting through to them is a nightmare though. After spending literally days trying to reach someone at the IRS about a collection notice, I found a service called Claimyr (https://claimyr.com) that got me through to an actual human in under 45 minutes. You can see how it works in this video: https://youtu.be/_kiP6q8DX5c If Coast Professional is collecting for a federal agency, talking directly to that agency might help you understand what's going on or even set up a payment plan directly with them instead of dealing with the collection agency.
0 coins
Aurora St.Pierre
•How exactly does this service work? Don't they just use the same phone numbers that everyone else uses? I don't get how they could get through faster than I could.
0 coins
Grace Johnson
•Sounds like a scam to me. Why would I pay someone to make a phone call I can make myself? The IRS eventually answers if you call early in the morning and have enough patience.
0 coins
Christopher Morgan
•They basically use an automated system that waits on hold for you and calls you back when a real person answers. You're right that they use the same phone numbers, but their system can continuously redial and navigate the phone trees way more efficiently than we can manually. The IRS does eventually answer, but "eventually" can mean hours or even days of attempts. Last time I tried calling on my own, I spent three days trying before giving up. With Claimyr, I got through in 38 minutes without having to sit there listening to hold music. For me, that time saved was absolutely worth it, especially when I was dealing with a time-sensitive collection issue.
0 coins
Grace Johnson
I have to eat my words about Claimyr. After posting my skeptical comment, I was still struggling to get through to the IRS about a tax levy notice that might have been related to what you're dealing with. After a week of failed attempts calling at all hours, I broke down and tried Claimyr. The service actually worked exactly as advertised. I got a call back in about 50 minutes with an actual IRS representative on the line. Was able to get my issue resolved in one call instead of wasting more days trying. For time-sensitive stuff like collection notices, I'd definitely use it again. Sometimes being stubborn costs more than being smart.
0 coins
Jayden Reed
Coast Professional handles a lot of federal student loan defaults. If that's what your letter is about, you have options! I got a similar letter last year and was able to get my loans out of default through loan rehabilitation. Basically, you make 9 reasonable monthly payments (they can be as low as $5 depending on your income) and then your loans get taken out of default status. After that, you become eligible again for income-driven repayment plans and your credit report gets updated to remove the default notation. Don't ignore it though - defaulted federal loans can lead to wage garnishment, tax refund offsets, and even Social Security garnishment with no statute of limitations.
0 coins
Daniel Price
•That's super helpful! The letter does mention student loans. Does loan rehabilitation affect my credit score positively? And do you know if there's a time limit to respond to them?
0 coins
Jayden Reed
•Loan rehabilitation definitely helps your credit score! Once you complete the 9 payments, the default status gets removed from your credit report, which can give your score a significant boost. The late payments that led to the default will still show up, but the default itself (which is the most damaging part) gets removed. There's no strict time limit to respond to the initial letter, but I wouldn't delay too long. The longer you wait, the closer you might get to more serious consequences like wage garnishment. If they've only just started the collection process with this initial letter, you probably have a little time to research your options, but I'd recommend making contact within 30 days to show good faith and stop them from escalating to more aggressive collection actions.
0 coins
Nora Brooks
One thing nobody's mentioned yet - if this is about federal student loans, you might be eligible for the SAVE repayment plan or even forgiveness under some of the newer programs. Before you start making payments to Coast Professional, double-check if you qualify for any relief programs. The Biden administration has implemented several new ways to get loans forgiven or payments reduced.
0 coins
Eli Wang
•This is good advice. My partner had defaulted loans sent to a collection agency, but we discovered they qualified for Public Service Loan Forgiveness due to their work history. Got the whole thing canceled instead of paying the collection agency! Always check your options at studentaid.gov first.
0 coins
Lucy Taylor
Just want to add some general advice about dealing with Coast Professional or any debt collector - make sure you document everything! Keep copies of all letters they send you, and if you do end up calling them, take detailed notes about what was discussed and who you spoke with. Also, you have rights under the Fair Debt Collection Practices Act. They can't harass you, call at unreasonable hours, or misrepresent the debt. If the debt is legitimate, you can often negotiate payment plans or even settlements for less than the full amount owed. Whatever you do, don't just ignore it hoping it will go away. Federal debts like student loans or tax debts don't have statutes of limitations and can follow you indefinitely with serious consequences like wage garnishment or tax refund seizure.
0 coins
Liam McGuire
I had a similar situation with Coast Professional about 18 months ago regarding old student loans. Here's what I learned: First, definitely verify the debt is legitimate before making any payments. You can check your federal student loan status at studentaid.gov using your FSA ID. If the debt is real, Coast Professional is actually one of the more reasonable collection agencies to work with. They were willing to work out a payment plan that fit my budget, and they explained all my options clearly. The key is to respond promptly - ignoring them just makes things worse. Also worth noting: if your loans went into default, there might have been a good reason (like missing paperwork for deferment or forbearance). Sometimes these situations can be resolved by getting your loans back into good standing rather than paying the full collection amount. I'd recommend calling your original loan servicer first to see if there are any options before dealing with the collection agency directly.
0 coins
QuantumQuest
•This is really reassuring to hear from someone who actually dealt with them! I'm definitely going to check studentaid.gov first like you suggested. Quick question - when you say they were reasonable to work with, did they require a lump sum payment or were they flexible with monthly amounts? I'm worried about committing to something I can't afford long-term.
0 coins
Mei Chen
•They were actually pretty flexible with monthly payments! I was honest about my financial situation and they worked with me to set up a payment plan that was manageable. I think I started with something like $75/month, which was way better than what I was expecting. The key thing is to be upfront about what you can realistically afford - don't agree to payments that will put you in a worse financial position. They'd rather get consistent smaller payments than have you default on an agreement. Also, make sure you get any payment arrangement in writing before you start making payments. One thing that really helped me was that they explained the difference between paying them directly versus getting my loans rehabilitated back to the Department of Education. Rehabilitation took longer but ultimately got my loans back into good standing, which was better for my credit and gave me access to income-driven repayment plans again.
0 coins
Zainab Ismail
I went through something very similar with Coast Professional about two years ago, and I understand how stressful that first letter can be! The good news is that you're asking the right questions and not just ignoring it. From my experience, Coast Professional typically sends a very detailed initial letter that includes a "debt validation notice" - this should clearly state what the debt is for, the original creditor, the current balance, and your rights as a consumer. If your letter doesn't have this information clearly laid out, that's a red flag. Before you do anything else, I'd strongly recommend taking these steps in order: 1) Check your credit reports from all three bureaus to see what's showing up, 2) If it's student loans, log into studentaid.gov to verify your loan status, 3) If it's tax-related, check your IRS account online. One thing that really helped me was understanding that I had 30 days from receiving their initial letter to dispute the debt in writing if I believed it wasn't valid. Even if you think the debt might be legitimate, it's worth verifying all the details are correct before agreeing to pay anything. Don't let the stress get to you - there are usually more options available than you initially realize, and Coast Professional is generally willing to work with people who communicate proactively rather than avoiding them.
0 coins
Kayla Jacobson
•This is exactly the kind of systematic approach I wish I had known about when I first got my letter! The 30-day dispute window is really important - I almost missed that because I was so overwhelmed by all the legal language in the letter. One thing I'd add to your excellent advice: when you're checking your credit reports, look specifically for any accounts that show as "transferred" or "closed" that might correspond to what Coast Professional is claiming. Sometimes the timeline of when debts get sold to collection agencies can help you piece together what happened, especially if you moved or had address changes that might have caused you to miss important notices from the original creditor. @Zainab Ismail Did you end up disputing your debt initially, or were you able to verify it was accurate right away? I m'trying to decide if I should dispute first just to be safe or if that might delay resolving things.
0 coins
Sara Hellquiem
I went through almost the exact same situation last year! Got a letter from Coast Professional that made my stomach drop - I had no idea what it was about and immediately thought the worst. Here's what I learned that might help: Coast Professional is legitimate, but that doesn't mean you should panic. The letter should have a section that breaks down exactly what debt they're collecting, who the original creditor was, and how much is owed. Look for terms like "validation notice" or "notice of debt." My letter turned out to be about old student loans that had gone into default after I missed some paperwork deadlines during a move. The scary part is that I thought everything was fine with my loans - turns out there was a communication breakdown with my servicer. The most important thing is DON'T IGNORE IT. But also don't rush to pay anything until you verify it's accurate. I spent a few days checking studentaid.gov and my credit reports, and I'm so glad I did because there were some errors in the amount they claimed I owed. Coast Professional was actually pretty reasonable to work with once I called them. They explained my options clearly and didn't pressure me. Just make sure you get everything in writing if you do set up a payment plan. You've got this - it's stressful but totally manageable once you understand what you're dealing with!
0 coins
Natasha Petrov
•Thank you so much for sharing your experience! It's really reassuring to hear from someone who went through the exact same thing. The part about missing paperwork deadlines during a move really hits home - I did relocate about a year ago and I'm now wondering if I missed some important notices about my student loans. I'm going to follow your advice and check studentaid.gov first thing tomorrow morning before I do anything else. It's good to know that Coast Professional was reasonable to work with - I was worried they'd be aggressive or pushy like some collection agencies I've heard horror stories about. One quick question: when you say there were errors in the amount they claimed you owed, were those significant differences or just minor discrepancies? I'm trying to get a sense of how carefully I need to scrutinize all the numbers when I do my verification. Thanks again for the encouragement - definitely needed to hear that this is manageable!
0 coins
Ally Tailer
I completely understand your confusion and worry - getting an unexpected letter from a debt collection agency can be really unsettling! Coast Professional is indeed a legitimate collection agency that handles federal debts, particularly student loans and tax-related debts. Before you panic or make any payments, here's what I'd recommend doing first: 1. **Verify the debt independently** - If it mentions student loans, log into studentaid.gov with your FSA ID to check your current loan status. If it's tax-related, check your IRS account online. 2. **Review the letter carefully** - Look for a "debt validation notice" section that should clearly state what the debt is for, the original amount, current balance, and the original creditor. 3. **Check your credit reports** from all three bureaus to see if this debt appears there and when it might have gone into default. 4. **Don't ignore it** - You typically have 30 days from receiving their letter to dispute the debt in writing if you believe it's incorrect. The good news is that many people in this thread have shared that Coast Professional is generally reasonable to work with if the debt is legitimate. They often offer payment plans and rehabilitation options, especially for student loans. But definitely verify everything first before agreeing to any payments. Take a deep breath - this is stressful but very manageable once you understand what you're dealing with!
0 coins
Justin Trejo
•This is exactly the kind of clear, step-by-step advice I wish I'd had when I first got my letter! I'm definitely feeling less panicked after reading through all these responses. It sounds like the key is to verify first, then respond - not the other way around. I'm planning to start with checking studentaid.gov tomorrow since my letter does mention something about student loans from several years back. It's reassuring to know that so many people have dealt with Coast Professional successfully and that they're generally reasonable to work with. One thing that's really helpful from all these responses is understanding that I have options beyond just paying whatever they're asking for. The loan rehabilitation program that @Jayden Reed mentioned sounds particularly interesting if my loans are actually in default. Thank you @Ally Tailer and everyone else who shared their experiences - this community is amazing for helping newcomers navigate these confusing situations!
0 coins
Natasha Ivanova
I've been following this thread and wanted to add something that might help - if Coast Professional is contacting you about student loans, there's actually a "fresh start" program available for borrowers with defaulted federal student loans that might be ending soon. This program allows you to get out of default without having to go through the traditional rehabilitation process. The Fresh Start program basically gives you a one-time opportunity to bring your defaulted loans back into good standing, restore your eligibility for federal student aid, and even remove the default notation from your credit report. You'd need to contact your loan servicer (not Coast Professional) to enroll in this. I'd definitely check on this option first before agreeing to any payment plans with the collection agency, since it could potentially resolve your situation more favorably. You can find more information about Fresh Start on the Federal Student Aid website. Just wanted to mention this since the program has specific deadlines and not everyone knows about it!
0 coins
Atticus Domingo
•This is incredibly valuable information about the Fresh Start program! I hadn't heard about this option and it sounds like it could be a game-changer for people dealing with defaulted student loans. The fact that it can remove the default notation from your credit report entirely is huge - that's even better than the rehabilitation option since rehab still leaves some negative marks. Do you know if there are specific eligibility requirements for Fresh Start, or is it available to anyone with defaulted federal student loans? And when you mention contacting the loan servicer instead of Coast Professional, how do you find out who your current servicer is if your loans are already in collections? This is exactly the kind of program that people need to know about before they start making arrangements with collection agencies. Thanks for sharing this - it could save people a lot of money and credit damage!
0 coins
Fatima Al-Suwaidi
I completely understand the anxiety you're feeling right now - that sinking feeling when you get an unexpected letter from a debt collection agency is awful, but you're doing the right thing by asking questions instead of panicking or ignoring it. Coast Professional is indeed a legitimate federal debt collection agency, so this isn't a scam, but that doesn't mean you should just pay whatever they're asking without verifying everything first. Based on what you've mentioned about student loans from 6 years ago, this could be related to loans that went into default, possibly due to missed paperwork or communication issues during address changes. Here's what I'd recommend as your immediate next steps: **First Priority:** Log into studentaid.gov with your FSA ID to check your current federal student loan status. This will show you exactly which loans you have, their current status, and whether any are in default. **Second:** Before you contact Coast Professional, make sure you understand all your options. Several people in this thread have mentioned excellent programs like loan rehabilitation and the Fresh Start program that could potentially resolve your situation more favorably than just paying the collection agency directly. **Third:** Document everything - keep copies of all correspondence and take notes if you do end up calling anyone. The key thing is not to rush into any agreements until you've verified the debt and explored all your options. Coast Professional will still be there to work with you after you've done your homework, but some of these federal programs have deadlines, so it's worth checking those out first. You've got this! Take it one step at a time and don't let the stress overwhelm you.
0 coins
Liam O'Sullivan
•This is such thoughtful and comprehensive advice! As someone who's new to dealing with collection agencies, I really appreciate how you've broken this down into clear, manageable steps. The idea of checking studentaid.gov first makes so much sense - it's better to understand exactly what I'm dealing with before I start making phone calls or commitments. I'm definitely going to follow your suggested order of operations. It sounds like there might be programs available that could help resolve this more favorably than I initially thought, which is a huge relief. The Fresh Start program that @Natasha Ivanova mentioned earlier sounds particularly promising if I m'eligible. One thing that s'really standing out to me from everyone s'responses is how important it is not to rush into anything. I was honestly ready to just call Coast Professional and try to set up payments immediately because I was so stressed about the letter, but now I realize that could have been a costly mistake if there are better options available. Thank you for the encouragement and the systematic approach - it s'exactly what I needed to hear to feel more confident about handling this situation!
0 coins
StarSurfer
I can definitely relate to that panic you felt when opening the letter! I had a very similar experience with Coast Professional about a year ago, and like you, I had no idea who they were or what they wanted from me. From my experience, Coast Professional typically handles federal debts that have been referred to collections - most commonly defaulted student loans, but sometimes tax debts or other government obligations. The letter should contain a debt validation notice that explains exactly what debt they're collecting, the original creditor, and the current balance owed. Here's what I wish someone had told me right away: **Don't panic, but definitely don't ignore it.** You have rights under the Fair Debt Collection Practices Act, including the right to dispute the debt within 30 days if you believe it's not accurate or not yours. Before you contact Coast Professional directly, I'd strongly recommend: 1. Check your federal student loan status at studentaid.gov if the letter mentions student loans 2. Pull your credit reports from all three bureaus to see what's showing up 3. Look into any federal relief programs you might qualify for (like the Fresh Start program others have mentioned) Coast Professional was actually pretty professional to work with when I finally called them, but I'm glad I did my homework first because I discovered I had options I didn't know about. Take your time to understand the situation fully - they're not going anywhere, and being informed will help you make the best decision for your financial situation. You're already on the right track by asking questions here instead of just panicking or ignoring the letter!
0 coins
Kai Rivera
•Thank you so much for sharing your experience with Coast Professional! It's really comforting to hear from someone who went through almost the exact same situation. That initial panic when you don't recognize the name on the letter is awful - I was immediately thinking about all the worst-case scenarios. Your advice about doing homework before calling them directly is spot-on. I've been reading through all these responses and it's clear that understanding your options first can make a huge difference in the outcome. The 30-day window to dispute the debt is something I definitely need to keep in mind. I'm planning to start with checking studentaid.gov first thing in the morning since my letter does mention something about old student loans. It sounds like there might be several different programs or options available that could be better than just working directly with the collection agency, so I want to make sure I explore all of those before making any commitments. The fact that you found Coast Professional to be professional and reasonable to work with is really reassuring too. I was worried they might be pushy or aggressive, but it seems like they're willing to work with people who communicate proactively. Thanks again for the encouragement - this community has been incredibly helpful for someone who's completely new to dealing with collection agencies!
0 coins
Evelyn Kelly
I can really understand that initial shock and confusion when you get a letter from a debt collection agency you've never heard of! It's completely natural to feel overwhelmed, but you're handling this exactly right by asking questions and seeking advice before taking any action. One thing I wanted to add that I haven't seen mentioned yet is that if Coast Professional is contacting you about federal student loans, you should know that defaulted federal loans can have some serious consequences that private debt collections don't typically have. Federal loans can result in wage garnishment (up to 15% of your disposable income), tax refund seizure, and even Social Security benefit garnishment - all without requiring a court judgment first. However, the flip side is that federal loans also come with more rehabilitation and forgiveness options than most other types of debt. The key is acting sooner rather than later, because the longer loans remain in default, the more fees and interest accumulate. Based on what you've shared about having student loans from 6 years ago that you thought were in good standing, I'd definitely recommend checking studentaid.gov first to see the current status of all your federal loans. Sometimes loans can go into default due to administrative issues, missed paperwork, or communication problems during address changes, even when borrowers think everything is current. Whatever you discover when you check your loan status, remember that you have options and Coast Professional is generally willing to work with borrowers who communicate proactively. Don't let the stress paralyze you - knowledge is power in these situations!
0 coins
Amina Diallo
•This is really important information about the serious consequences of defaulted federal loans that I wasn't fully aware of! The idea that they can garnish wages and seize tax refunds without even going to court is pretty scary, but it's good to know upfront what I could be dealing with. Your point about administrative issues or missed paperwork causing defaults really resonates with me - I did have some address changes over the past couple of years and I'm now wondering if I missed some critical notices about my loan status. It's frustrating to think that loans could go into default due to something like that, especially when I thought everything was fine. The good news is that everyone here has been emphasizing that federal loans come with more options for rehabilitation and resolution, which gives me hope. I'm definitely planning to check studentaid.gov first thing to get the full picture of what's going on with my loans before I make any decisions about how to proceed with Coast Professional. I really appreciate how you've balanced the serious reality of the situation with reassurance that there are paths forward. It's exactly the kind of realistic but encouraging perspective I needed to hear. Thank you for helping me understand both the risks and the opportunities!
0 coins
Diego Ramirez
I completely understand that overwhelming feeling when you get an unexpected letter from a debt collection agency - it's one of those moments that can instantly ruin your day and make your mind race with worst-case scenarios! Coast Professional is indeed a legitimate federal debt collection agency, so while this isn't a scam, it's definitely something that needs your attention. From what you've mentioned about student loans from 6 years ago, there's a good chance this could be related to loans that may have gone into default, possibly due to missed communications or administrative issues. Here's what I'd recommend as your immediate action plan: **Step 1:** Before you do anything else, log into studentaid.gov with your FSA ID to check the current status of all your federal student loans. This will give you the complete picture of what's actually happening with your loans. **Step 2:** Look for the debt validation section in the Coast Professional letter - it should clearly break down what debt they're collecting, the original creditor, current balance, and your rights as a consumer. **Step 3:** Check your credit reports to see how this debt is being reported and when it might have gone into default status. The really important thing to remember is that you have options! Several people in this thread have mentioned programs like loan rehabilitation and the Fresh Start program that could potentially resolve your situation more favorably than just paying the collection agency directly. Some of these federal programs have specific deadlines, so it's worth exploring them before making any commitments to Coast Professional. Don't let the stress overwhelm you - you're already handling this the right way by seeking information instead of panicking or ignoring the letter. Take it one step at a time!
0 coins
NebulaKnight
•This is such excellent advice, @Diego Ramirez! I really appreciate how you've laid out a clear action plan - it makes this whole situation feel much more manageable. The step-by-step approach is exactly what I needed to see to feel less overwhelmed. I'm definitely going to start with checking studentaid.gov tomorrow morning. It's encouraging to hear that there are potentially better options available through federal programs rather than just working directly with the collection agency. The Fresh Start program that others have mentioned sounds particularly promising if I qualify for it. One thing that's really standing out from everyone's responses is how important timing can be - it sounds like some of these federal relief programs have deadlines, so I definitely don't want to delay in exploring those options. At the same time, it's reassuring to know that I don't need to panic and make rushed decisions. Thank you for emphasizing that I have options and for the encouragement. This community has been incredibly helpful for someone who's completely new to dealing with collection agencies. I feel so much more confident about handling this situation now that I have a clear plan of action!
0 coins
Reina Salazar
I went through almost exactly the same situation about 8 months ago! Got a letter from Coast Professional completely out of the blue and had no idea what it was about. That initial panic and confusion is so real - I spent the first day just staring at the letter trying to figure out what I could possibly owe money for. In my case, it turned out to be related to old federal student loans that I genuinely thought were in good standing. Apparently there had been some kind of administrative mix-up when my loans were transferred between servicers a few years back, and I never received the notices about missed payments because they were being sent to an old address. The advice everyone's giving here about checking studentaid.gov first is absolutely spot-on - that's exactly what helped me figure out what was actually going on. Once I could see the full picture of my loan status, everything started to make sense and I felt much less panicked about the situation. Coast Professional was actually pretty reasonable to deal with once I understood what the debt was for. They explained my options clearly and weren't pushy at all. I ended up going through the loan rehabilitation process, and while it took several months, it got my loans back into good standing and really helped my credit score. The key thing is don't ignore it, but also don't rush into paying anything until you've verified everything and explored all your options. You're already handling this perfectly by asking questions first!
0 coins