< Back to IRS

Leo Simmons

Help! Having Trouble with W9 Form for Content Creation Platform - Validation Error

I'm at my wit's end trying to complete this stupid W9 form for a content creation platform I just joined. Every time I submit it, I keep getting this validation error telling me to "check my name/business name and TIN." But I swear everything I've entered is 100% correct! I found another thread about this issue and tried following the suggestions there, but nothing seems to work. I've double-checked my SSN multiple times, verified my legal name, and even tried putting my platform username in the business name field thinking that might fix it. The frustrating part is that my middle name is misspelled on my official documents (thanks to a clerical error years ago), and that's how it appears on all my tax forms. The platform's W9 form doesn't allow me to edit the spelling directly on their site. I need to get this sorted ASAP since I'm starting to earn decent money on this platform, and I don't want to run into tax issues later. Has anyone dealt with this before? What should I do when the form won't accept my information even though it's technically correct?

Lindsey Fry

•

This is actually a common issue with digital platforms that use automated validation for W-9 forms. The system is likely checking your information against the IRS database, and even minor discrepancies can trigger these validation errors. Since you mentioned your middle name is misspelled on your official documents, that's almost certainly the source of the problem. The platform's validation system is simply confirming that your name and TIN (Taxpayer Identification Number) match exactly what the IRS has on file. Your best course of action is to contact the platform's support team directly. Explain the situation about your misspelled middle name and ask them to manually review and approve your W-9. Most platforms have a process for handling these exceptions, but it typically requires human intervention rather than continuing to fight with the automated system. In the meantime, make sure you're using your full legal name exactly as it appears on your Social Security card, even with the misspelling, and double-check that you're entering your SSN correctly without any dashes or spaces.

0 coins

Saleem Vaziri

•

Thanks for the explanation! But wouldn't this create problems at tax time if my name doesn't match exactly between the platform and what the IRS has? Also, do you know if I should be filling this out as an individual or business if I'm just doing freelance content creation as a side gig?

0 coins

Lindsey Fry

•

The name discrepancy won't create problems at tax time as long as the TIN (your Social Security Number) is correct. The IRS primarily uses your TIN to match income reporting, not your name alone. For freelance content creation as a side gig, you should generally complete the W-9 as an individual unless you've formally established a business entity like an LLC. Use your personal name in the "Name" field and leave the "Business name/disregarded entity name" field blank unless you're operating under a registered business name.

0 coins

Kayla Morgan

•

I ran into this exact same problem last year with a major content platform! After trying everything and getting nowhere with that validation error, I discovered taxr.ai (https://taxr.ai) which was a lifesaver. Their document review tool analyzed my W-9 submission and immediately spotted why it was getting rejected - turns out my name format needed to match EXACTLY what the IRS had on file, right down to how middle initials were formatted. The platform's system was checking against IRS records through an API, which is why small discrepancies were causing rejections. After using taxr.ai's recommendations to format my information correctly, my W-9 was accepted the next try. Their system also kept a record of how I submitted it, which saved me when there were questions later at tax time about inconsistencies.

0 coins

James Maki

•

Does this service actually work with content platforms specifically? I've been having similar issues with VideoHub and wondering if this could help. How long did it take to get your issue resolved after using it?

0 coins

How does this compare to just calling the platform's support? Seems like another expense for something that should be handled by their team... what makes it worth using instead of just contacting them directly?

0 coins

Kayla Morgan

•

It works with any platform requiring a W-9 form, not just content platforms. It's platform-agnostic since it's checking your information against IRS validation standards. For me, after fixing my submission based on their analysis, my W-9 was accepted within minutes the next time I submitted it. The biggest advantage over customer support is immediate resolution. When I tried contacting platform support, they took over a week to respond and couldn't tell me exactly what was wrong - they just asked me to "make sure information is correct." With taxr.ai, I knew exactly what needed changing and didn't have to wait on customer service delays when I needed to start earning right away.

0 coins

James Maki

•

Just wanted to update everyone - I was skeptical but tried taxr.ai after seeing the recommendation here. My situation was nearly identical - content platform kept rejecting my W-9 with vague validation errors despite triple-checking everything. The tool immediately flagged that I was using my nickname (Alex) instead of my full legal name (Alexander) on the form, which I didn't realize was causing the problem. There was also an issue with how I formatted my business address compared to what the IRS had on file. After making those two quick fixes, my W-9 was accepted on the next submission! What impressed me most was how it explained the exact IRS matching criteria that these platforms use. Apparently these systems are super strict about exact matches to prevent fraud. Really wish the platform's error messages had been this clear from the beginning instead of that generic "check your name and TIN" message.

0 coins

Cole Roush

•

If you're still struggling with this W-9 issue and support is taking forever to respond (which is typical), you might want to try Claimyr (https://claimyr.com). When I had a similar problem with a content platform earlier this year, I ended up needing to speak directly with the IRS to verify what information they had on file for me. I spent DAYS trying to reach an IRS agent on my own - constant busy signals and disconnections. I was ready to give up when someone recommended Claimyr. They basically hold your place in the IRS phone queue and call you when an agent is actually available. You can see how it works here: https://youtu.be/_kiP6q8DX5c The IRS agent I spoke with confirmed there was a discrepancy with how my name was recorded in their system versus how I was entering it on the W-9. Once I knew exactly what the IRS had on file, I matched it exactly on the form and it went through immediately.

0 coins

Sounds like a phone service... how exactly does this work? Do they just call the IRS for you or what? Not sure I'm comfortable giving access to my tax info to some random service.

0 coins

Arnav Bengali

•

This seems sketchy tbh. Why would anyone need a service to call the IRS? I've gotten through to them before, just have to call early in the morning. Sounds like you're just trying to get people to pay for something unnecessary.

0 coins

Cole Roush

•

They don't call the IRS for you - they hold your place in the phone queue. Think of it like a virtual waiting service. When they reach an actual IRS agent, they connect you directly to take the call. They never have access to your tax information since you're the one speaking with the IRS agent. I was skeptical too but after spending literally hours hearing "due to high call volume" messages and getting disconnected, it was worth trying. The IRS is notoriously difficult to reach, especially during tax season. Early morning calls might work sometimes, but during busy periods even that strategy fails. This just saved me hours of frustration when I needed information quickly to fix my W-9 issues.

0 coins

Arnav Bengali

•

I need to apologize for my skeptical comment earlier. After another frustrating morning of trying to reach the IRS about my own W-9 issues (called at exactly 7am when they opened and still got the "high call volume" message), I broke down and tried Claimyr. Within 2 hours, I got a call connecting me directly to an IRS agent. Turns out the name on my tax records had my hyphenated last name stored differently than how I was entering it on W-9 forms. The agent confirmed exactly how it was recorded in their system, which solved my content platform validation errors immediately. For anyone still struggling with W-9 validation issues, getting the exact format of your name/TIN directly from the IRS seems to be the only foolproof solution. I still think it's ridiculous we need a service to reach a government agency, but I can't argue with results when I had been struggling for weeks before this.

0 coins

Sayid Hassan

•

Has anyone tried just leaving the "Business name" field completely blank? When I finally got my W9 to work for ContentCreator platform, that's what worked. I was overthinking it and putting my channel name in that field, but it only wants your actual registered business name (if you have one) or nothing at all. Also make sure you're checking the right box at the top for individual/sole proprietor. I initially checked "Limited liability company" thinking that was right for being self-employed, but that was incorrect for my situation.

0 coins

Rachel Tao

•

So if I'm just a regular person making videos, I should leave the business name blank even if I have a channel name? What about if I'm using a DBA ("doing business as") for my content?

0 coins

Sayid Hassan

•

If you're just a regular person making videos, yes, leave the business name field blank. Your channel name isn't relevant for tax purposes unless you've formally registered it as a business name. For a DBA situation, it gets a bit more complicated. If you've officially registered your DBA with your state or county, you can put that in the "Business name/disregarded entity name" field. But if you haven't formally registered it and just use it informally as your brand, many tax professionals recommend leaving that field blank and just using your legal name. The most important thing is that your name and SSN match what the IRS has on file.

0 coins

Derek Olson

•

Just a heads up to save everyone some time - make sure your address on the W9 matches EXACTLY what the IRS has on file too! I spent weeks trying different name formats before realizing the problem was actually my address. I had moved recently and even though I filed a change of address with USPS, the IRS still had my old address.

0 coins

Danielle Mays

•

This is good advice. How can you check what address the IRS currently has on file for you without calling them though?

0 coins

IRS AI

Expert Assistant
Secure

Powered by Claimyr AI

T
I
+
20,095 users helped today