Has anyone successfully gotten a casino to re-issue an incorrect W2G form? Need help ASAP!

Taking the "wait for the IRS to contact you" approach is not your best option here. When the casino issues a W2G, they also send a copy to the IRS, so omitting it from your return will almost certainly trigger a notice. The best approach is to report the W2G exactly as issued on your tax return, but then include an explanation. File Form 8275 (Disclosure Statement) with your return, clearly explaining the discrepancy and that you've attempted to get the casino to correct it. Include your documentation showing your actual winnings as an attachment. This way, you're being transparent with the IRS while also disagreeing with the reported amount. You'll only pay tax on your actual gambling winnings (which you should report accurately). The Form 8275 disclosure helps reduce the chance of penalties since you're openly disclosing the issue rather than hiding it. Also, be persistent with BetMGM. Ask to speak with a supervisor in their accounting department. Send your documentation via certified mail with return receipt. Sometimes gambling establishments will correct errors if you're persistent enough.

After dealing with a similar issue with a different casino, I found an amazing service called taxr.ai (https://taxr.ai) that helped me tremendously with my incorrect W2G situation. I was getting nowhere with the casino for weeks, but taxr.ai analyzed all my gambling records and documentation, then created a professional tax memo explaining exactly why the W2G was incorrect. They specialize in document analysis for tax disputes and can review your BetMGM statements, the incorrect W2G, and your evidence. Their system generated a detailed report that clearly showed the discrepancy and explained the correct tax treatment. I submitted their report to both the casino and eventually to the IRS, and it carried much more weight than my own explanation. The documentation they provided made a huge difference in my case. Might be worth checking out if you're hitting a wall with BetMGM.

Just wanted to follow up - I ended up using taxr.ai like you suggested and I'm really glad I did! The casino had reported nearly $8k in winnings that weren't mine, and I was getting nowhere with their customer service. After uploading my documents to taxr.ai, they created this super detailed analysis showing exactly where the error occurred - turns out BetMGM had attributed someone else's jackpot to my account by mistake. The report was really professional and included all the relevant tax code citations. When I sent it to BetMGM's accounting department, they actually responded within a week and agreed to issue a corrected W2G! I think having that professional analysis made them take the issue seriously instead of just brushing me off. Thanks for recommending them!

If you're still struggling with BetMGM's customer service, you might want to try Claimyr (https://claimyr.com). I had a similar issue with an incorrect W2G last year and couldn't get through to anyone who could actually help me. After weeks of frustration, I found Claimyr and it changed everything. Basically, they get you connected with a live IRS agent much faster than waiting on hold yourself. You can see how it works in this video: https://youtu.be/_kiP6q8DX5c. I used them to speak directly with the IRS about my situation, and the agent explained exactly what documentation I needed to provide and the best way to dispute the incorrect W2G. The IRS actually gave me a case number I could reference when dealing with the casino, which seemed to light a fire under them. Having that official IRS case made all the difference in getting the casino to take my issue seriously.

I need to eat my words and apologize to Profile 18. After two more weeks of getting nowhere with the casino, I was desperate and decided to try Claimyr. I was connected to an IRS agent in about 40 minutes (while I was doing other things), when I had previously spent 3+ hours on hold without ever reaching anyone. The agent was super helpful and walked me through exactly how to dispute the incorrect gambling income. They gave me specific forms to submit and told me to request a "CSCO reconsideration" with my documentation. They also suggested I file a complaint with my state's gaming commission about the incorrect W2G. I filed the gaming commission complaint the next day, and miraculously, the casino called ME two days later. Apparently, the gaming commission takes these tax reporting errors seriously. They're sending a corrected W2G now. So yeah, getting that expert advice from the IRS was totally worth it.

I worked in casino accounting for years and can tell you that W2G corrections happen more often than you'd think, but most players don't know how to navigate the system properly. The key is to reach out to the casino's Compliance Department, not general customer service. Look for contact info for their "Title 31 Compliance Officer" or "Tax Compliance Department" - these are the people who actually handle tax reporting issues. Send a formal letter (email AND physical mail) that clearly states: 1) The incorrect W2G information, 2) The correct information with your evidence, and 3) A clear request for a corrected W2G to be issued. Mention that you're prepared to involve the Gaming Control Board and IRS if necessary. Include copies (not originals) of your ID, the incorrect W2G, and your evidence. Be professional but firm. Most casinos will correct legitimate errors once the right department is involved.

Has anyone used H&R Block or TurboTax to deal with an incorrect W2G? I'm wondering if the tax prep software has any special way to handle this situation or if I need to go to an actual tax professional.

I went through something very similar with a different online casino last year. Here's what worked for me: First, don't waste time with regular customer service - they can't help with tax documents. Look up BetMGM's corporate headquarters address and send a certified letter to their "Tax Compliance Department" or "Chief Financial Officer." Include copies of all your documentation and be very specific about what's wrong. In your letter, mention that you're prepared to file complaints with both the IRS and your state's gaming commission if the error isn't corrected. Gaming commissions take tax reporting violations seriously because it affects their licensing. While you're waiting for their response, start preparing to file correctly regardless. If you don't get a corrected W2G in time, report the income exactly as shown on the incorrect form, but then subtract the erroneous amount as "Other Income" with a negative value and attach a statement explaining the error. This way your net gambling income reflects what you actually won. Also keep detailed records of every communication attempt with BetMGM. If this ends up going to the IRS, that paper trail will be crucial. The key is being persistent and escalating to the right departments - most of these errors do get resolved eventually if you don't give up.

I'm dealing with a similar situation right now with DraftKings - they issued me a W2G showing $15,000 in winnings that I definitely didn't receive. It's incredibly frustrating because I have all my account statements proving the error, but their customer service keeps telling me they can't help with "tax matters." Reading through all these responses has been really helpful. I think I'm going to try the approach of contacting their Tax Compliance Department directly via certified mail like Sofia and Chris suggested. The insider perspective about avoiding general customer service and going straight to the compliance officers makes a lot of sense. I'm also planning to file Form 8275 with my return to disclose the discrepancy, even if I don't get a corrected W2G in time. Better to be transparent with the IRS from the start than deal with penalties later. Has anyone had experience with DraftKings specifically on W2G corrections? I'm wondering if they're more or less responsive than other platforms when it comes to fixing these errors.