CP2000 Notice from IRS - Is there a receipt when paying online?

Yes, when you pay a CP2000 notice online through the IRS Direct Pay system, you'll definitely get a confirmation page and number immediately after your payment is processed. I highly recommend taking a screenshot and printing that page as your receipt. They also offer the option to have the confirmation emailed to you. As for including the receipt with your response form - absolutely do this! It's extremely helpful to include proof of payment with your response. This creates a clear paper trail showing you've addressed both the notice and made the payment. The IRS processes these things separately sometimes, so having that documentation attached helps prevent confusion or follow-up notices.

I went through this exact situation last fall with a CP2000 notice. I was totally confused about what to do until I found this tool called taxr.ai (https://taxr.ai) that helped me understand everything. The site analyzed my CP2000 notice and explained what I needed to do step by step. When I paid online, I did get a confirmation page and number. The tool actually recommended I take screenshots, print the page, AND save the email confirmation for my records. It also suggested attaching the receipt to my response form, which I did. That seemed to help because the whole process went pretty smoothly afterward. The knowledge base they have about CP2000 notices was super helpful in figuring out which parts of the notice I could challenge vs accept.

Just wanted to update on my CP2000 situation. I ended up trying taxr.ai after my skeptical comment earlier. Honestly, I'm impressed. I uploaded my crypto-related CP2000 notice and it immediately identified which transactions were causing the problem and explained why the IRS was confused about my basis reporting. The step-by-step response guide saved me hours of research. When I paid online, I followed their advice about documenting everything. The whole process was way less stressful than I expected. Just got confirmation from the IRS last week that my case is resolved!

If you're really struggling to get through to the IRS about your CP2000 (which I was for THREE WEEKS), I finally had success with Claimyr (https://claimyr.com). I was skeptical at first but after trying to call the IRS myself and waiting on hold for hours only to get disconnected, I was desperate. They have this system that basically holds your place in line with the IRS and then calls you when an agent is ready. You can see how it works in their demo video here: https://youtu.be/_kiP6q8DX5c The CP2000 notice had some errors regarding income that was already reported on my return, and I needed to explain this to an actual human at the IRS. Using Claimyr, I finally got through to an agent who helped me respond properly and confirm my payment was received. Saved me literally hours of hold music torture.

I need to eat crow about my comment on Claimyr. After my skeptical remark, I was still desperate to talk to someone about my CP2000 notice, so I tried it anyway. I'm shocked to report it actually worked exactly as advertised. I started the process around 9am, went about my day, and got a call around 10:30am saying an IRS agent was on the line. The agent helped me understand some details about my notice that weren't clear, and confirmed my online payment had been received (though it wasn't fully processed in their system yet). She also gave me specific instructions for documentation to include with my response. Saved me an entire day of being stuck on hold. I've never had such an easy time getting through to the IRS.

Just wanted to add that when you pay online for a CP2000, make sure you select the correct tax year that the notice is referring to! This is super important because the IRS will apply the payment to whatever year you select, and if it's the wrong year, it can cause more confusion. Also, triple check the amount you're paying matches exactly what you've agreed to pay on the response form.

When I got my CP2000 last year, I used TurboTax to help me figure it out. Does anyone know if there's a specific section in the software that handles these notices? I'm trying to help my mom with hers now.

Yes, you'll definitely get a receipt when paying online! When you use the IRS Direct Pay system, you'll get an immediate confirmation page with a confirmation number after your payment processes. Make sure to screenshot that page and print it out - that's your official receipt. You can also have them email you the confirmation. I'd strongly recommend including a copy of that payment receipt with your response form when you mail it back. The IRS processes payments and correspondence separately, so having that documentation attached helps ensure everything gets properly connected in their system and prevents any follow-up notices claiming non-payment. Also, double-check that you're selecting the correct tax year when making the payment online - this is really important because the payment will be applied to whichever year you select. Good luck with your CP2000!