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Be careful with these prepaid cards. According to IRS Publication 1345 regarding refund delivery, the IRS is only responsible for sending the refund to the financial institution. The timing of when funds are made available by the financial institution falls outside IRS jurisdiction. I had a terrible experience last year where my refund was delayed by 5 days on a similar card. The fine print in the Serve Card agreement states they can hold deposits for up to 5 business days for verification purposes. Check your cardholder agreement for the exact terms.
I'm going through the exact same thing right now! My DD date was also 3/8 and I'm still waiting. This is my first year using Jackson Hewitt and the Serve Card, so I wasn't sure what to expect. Reading everyone's experiences here is actually really helpful - sounds like 1-3 days after the official DD date is pretty normal for these cards. I checked WMR this morning and it shows "refund sent" so at least I know the IRS did their part. Going to try calling the Serve Card customer service line later today to see if they can tell me anything about pending deposits. Thanks for posting this question - I was starting to think something was seriously wrong!
Welcome to the waiting game! I'm dealing with the same exact situation - DD date of 3/8 and still nothing on my Serve Card. It's reassuring to know I'm not alone in this. I've been checking my account obsessively every few hours like it's going to magically appear. Based on what everyone else is sharing, it sounds like we just need to be patient for a few more days. The fact that your WMR shows "refund sent" is definitely a good sign - that means the holdup is on the Serve Card side, not the IRS. I'm going to follow your lead and call their customer service too. Fingers crossed we both see our money by Monday!
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Great thread everyone! For anyone still struggling with the verification step, there's one more option that might help - if you didn't file taxes last year at all (maybe you were a dependent or didn't have income), you can often enter "0" or "Did not file" for your prior year AGI. Cash App and most tax software have specific options for first-time filers or people who didn't file the previous year. Just look for the "I didn't file last year" or similar option during the verification process. Also wanted to echo what others said about keeping your records this year - write down your AGI somewhere safe so you don't have this same problem next year! The AGI is on line 11 of your Form 1040 once you complete your return.
This is such helpful advice! I wish I had known about the "didn't file last year" option earlier - I spent way too much time trying to track down old documents when I could have just selected that option. For anyone reading this who's in a similar boat, definitely try the $0 or "did not file" option first before going through all the hassle of getting transcripts or calling the IRS. It's the simplest solution and works for a lot of people who were dependents or just starting to file on their own. Thanks for sharing that tip about writing down the AGI too - I'm definitely going to save that info somewhere I can actually find it next year!
This is such a helpful thread! I'm in a similar situation as the original poster - first time filing on my own and had no idea Cash App even did taxes. Reading through everyone's solutions has been super enlightening. I'm curious though - for those who successfully used Cash App, how was the actual filing experience once you got past the verification hurdle? Like, was it user-friendly for someone who's never done their own taxes before? Did it walk you through everything step by step, or did you need to have some tax knowledge going in? Also wondering if anyone ran into any issues with more complex tax situations (like having multiple W-2s, student loan interest, etc.) or if Cash App is more suited for simple returns. Trying to decide if I should stick with Cash App or look at other free options like FreeTaxUSA.
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Wow, this is really encouraging to hear! I've been putting off calling about a question regarding my dependent care FSA contribution limits because I was dreading the typical IRS hold time nightmare. Your 2-minute wait experience is giving me serious hope that maybe they've actually turned things around. I remember in 2022 I waited almost 3 hours about a simple address change and nearly gave up twice. If this improved service is consistent, it would be such a relief for taxpayers who need quick answers during filing season. I think I'll finally bite the bullet and call them tomorrow morning about my FSA question. Thanks for sharing this positive experience - it's exactly the motivation I needed!
I'm so glad to see these positive experiences! As someone new to this community, I was honestly terrified about potentially needing to call the IRS. All the horror stories about multi-hour wait times had me convinced I'd need to take a full day off work just to ask a simple question. Hearing that they've actually improved their service this much is such a relief. I might finally call about my confusion over the child tax credit eligibility requirements instead of just guessing on my return. Thanks for sharing your experience - it's really reassuring for those of us who have been avoiding calling them!
This gives me so much hope! I've been avoiding calling the IRS for months about a notice I received regarding my 2022 return because I was dreading the wait time. Every time I thought about calling, I'd remember the stories of people waiting 2-3 hours just to get disconnected or transferred multiple times. Your 2-minute experience sounds almost too good to be true, but seeing all these other positive comments makes me think maybe they really have improved things. I'm definitely going to try calling this week - hopefully during one of those early morning slots that others mentioned. Thanks for sharing this encouraging update! It's exactly what I needed to hear to finally tackle this issue instead of continuing to put it off.
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Hey! Just wanted to add my experience to help ease your mind - I went through this exact same thing about 6 months ago and nearly had a heart attack when I saw that $0! 😰 But like everyone else is saying, it's totally normal. In my case, the money showed up in my account exactly 4 days after the amount changed to zero. Ohio's system definitely does this regularly - I think it's just how they process the final approval before sending the funds. You're in good hands and should see that deposit very soon! 💰
Thank you so much for sharing your experience! It's really comforting to hear from someone who went through the exact same thing. I'm pretty new to dealing with tax refunds and all these system quirks, so when I saw that $0 I immediately thought the worst 😅 Really appreciate everyone in this community taking the time to explain what's actually happening - makes me feel so much better about the whole process!
Hey there! I totally understand the panic you're feeling right now - I went through the exact same thing earlier this year and was convinced something had gone horribly wrong! 😅 But everyone here is absolutely right - that $0 showing up is actually a GOOD sign, not a bad one. It means Ohio's system has finished processing your refund and is getting ready to release the funds. I know it seems backwards and super confusing (why would they show $0 if they're about to pay you??) but that's just how their system works. In my experience, once you see that zero, you're usually looking at about 3-5 business days before the money hits your account. Try not to stress too much - you should see that deposit very soon! 🙏
Chloe Green
Definitely don't ignore that 1099-B! Even though $1,200 might not seem like a lot, the IRS will eventually send you a CP2000 notice if you don't report it properly. I learned this the hard way with a small 1099-B I thought wasn't worth dealing with - ended up owing penalties and interest on top of the original tax. When you call MetLife tomorrow, have the 1099-B in front of you and ask them specifically what type of account or transaction this relates to. They should be able to tell you if it was from employer stock, a life insurance policy with investment features, or some other benefit program. Also ask if they have the cost basis information - if it's not on the form, you'll need to get that from them to calculate your actual gain or loss. The good news is that once you know what it is, reporting it on Schedule D isn't too complicated. Most tax software will walk you through entering the 1099-B information step by step.
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Sophia Long
•This is really helpful advice! I'm new to dealing with investment tax forms and honestly didn't realize how serious it was to match what the IRS receives. The CP2000 notice you mentioned sounds scary - definitely want to avoid that. I'll make sure to ask MetLife about the cost basis when I call them. Quick question - if they don't have the cost basis information, is there another way to figure it out or am I stuck guessing?
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QuantumQueen
•If MetLife doesn't have the cost basis information, you're not stuck guessing! There are several ways to reconstruct it. First, check any old statements or documentation from your employer about the original stock grant or purchase - this often shows what you paid or the fair market value when the shares were granted to you. You can also contact your former employer's HR department since they typically keep records of stock compensation programs. For employer stock plans, the basis is usually either what you paid to purchase the shares or the fair market value on the date restricted stock was granted to you. As a last resort, if you truly can't find any documentation, you can report zero basis on Form 8949 with an explanation, but this means you'll pay tax on the entire proceeds amount. The IRS allows this but obviously it's not ideal since you'll pay more tax than you should. It's worth spending some time trying to track down the original information first!
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Naila Gordon
Just wanted to add that if you're dealing with employer stock transactions through MetLife, there might be some specific tax implications depending on how the stock was originally granted to you. If these were incentive stock options (ISOs), the tax treatment can be different from regular stock sales - you might need to deal with Alternative Minimum Tax (AMT) considerations. Also, when you call MetLife tomorrow, ask them for a detailed breakdown of the transaction dates. If you held the stock for more than a year before it was sold, it would qualify for long-term capital gains treatment which has more favorable tax rates. If it was held for less than a year, it's treated as short-term gains and taxed at your regular income tax rate. One more tip - if this was part of a company acquisition like some others mentioned, the acquiring company sometimes provides a tax information packet to employees explaining exactly how to report these transactions. You might want to check with your current or former employer's HR department to see if they have any additional documentation about the stock sale.
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Mateo Gonzalez
•This is really thorough advice about the different types of stock options and tax implications! I had no idea there were different rules for ISOs vs regular stock. Since I'm pretty new to all this investment stuff, could you explain what Alternative Minimum Tax means in simple terms? And how would I know if my stock options were ISOs versus regular ones? Is that something that would be clearly labeled on documents from my employer?
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