Back to CalWorks

Fatima Al-Suwaidi

Can I get reimbursed for stolen CalWORKs cash benefits? EBT card was skimmed last week

Someone stole my CalWORKs money last Thursday right after my benefits were loaded. Woke up to a text saying my funds were withdrawn but it wasn't me! Checked my EBT card and all $798 was gone - they took every cent of my cash aid. I never gave my PIN to anyone and still have my card. Called the EBT customer service and they told me to file a police report and contact my worker. Already did both but my worker hasn't called back in 3 days. My rent is due in 2 days and I have nothing. Has anyone dealt with stolen benefits? Will the county actually reimburse me? How long does it take? I'm seriously freaking out about my kids and I getting evicted over this.

omg this happened to me in January!! its those skimming devices they put on ATMs. did u use ur card at the gas station ATM? thats where mine got stolen. took 32 DAYS to get my money back. ridiculous.

0 coins

32 DAYS?? I can't wait that long! Did they give you emergency money while you waited or anything? Yes I used an ATM at the 7-Eleven near my apartment... I didn't even think about skimmers :

0 coins

Yes, CalWORKs will reimburse stolen cash benefits but there's a specific process. This is considered benefit theft and they've been seeing more cases lately with skimming devices. You need to: 1. File a police report (good, you did this) 2. Fill out the EBT 2259 form for Cash Aid theft (different from the food benefits form) 3. Submit the form to your county welfare office along with the police report 4. Follow up persistently The county has 10 days to make a determination from the date they receive your completed claim. If approved, they should reimburse the full amount. Make sure to mention your rent situation - they might be able to expedite or provide emergency assistance.

0 coins

Thank you! My worker didn't mention any EBT 2259 form. Is this something I can download online or do I have to go in person to get it? I'm worried about the 10-day timeline since my rent is due so soon.

0 coins

the county NEVER gave me back my stolen money they said i was irresponsible with my pin even tho i NEVER shared it with anyone!!! they dont care if ur kids starve. better off applying for emergency calfresh while u wait.

0 coins

This isn't accurate information. Cash benefit theft reimbursement is required by state policy as long as you follow the proper procedure and didn't knowingly share your PIN. The county doesn't have discretion to deny valid claims - that's why there's a specific form and process. If your claim was denied, you should have received a written explanation and had appeal rights.

0 coins

I've helped several clients through this process. The good news is that California improved their benefit theft reimbursement policies in 2023. Here's what you need to know: - The EBT 2259 form (for cash benefits) is critical - you can download it from the CDSS website or get it at your county office - The 10-day determination period starts when they receive your COMPLETE claim (form + police report) - If you're facing eviction, also immediately apply for Homeless Assistance through CalWORKs - Document everything: take screenshots of any withdrawal notifications, keep the police report number If you're having trouble reaching your worker to submit this form, I'd recommend using Claimyr (claimyr.com). They can get you through to an actual person at your county office within minutes instead of waiting on hold for hours. Check out their demo: https://youtu.be/jzISHxCPLwE - it's been a lifesaver for many of my clients dealing with time-sensitive issues like benefit theft.

0 coins

Thank you so much for this detailed help! I'm going to download that form right now and check out the Claimyr service. I didn't know about applying for Homeless Assistance - that's smart in case this drags on. Would that affect my regular CalWORKs grant in any way?

0 coins

I had my benefits stolen late last year and got fully reimbursed, but it took about 3 weeks. Key things that helped my case: 1) I reported it within 24 hours 2) Had the police report 3) Could prove I still had physical possession of my card 4) Showed the ATM withdrawal was in a location I couldn't possibly have been (it was 30 miles away when I don't have a car) Def file that EBT 2259 form ASAP and mark it urgent due to pending eviction. Also call your landlord immediately and explain - they might give you some flexibility when you show them your police report and claim form.

0 coins

That's smart about showing it was an ATM far away - the withdrawal from mine was at 3am when I was definitely asleep at home with my kids. Didn't think to mention that as evidence. I'll talk to my landlord tomorrow, hopefully they'll understand.

0 coins

isn't there a credit form you can fill out for emergency cash aid while they investigate?? I swear my sister had this happen and they gave her like a credit or advance on next months benefits until they figured it out

0 coins

You're thinking of the Immediate Need payment, which is different. That's for new applicants waiting for CalWORKs approval. For existing recipients with stolen benefits, they don't typically advance future benefits, but they should expedite the theft claim if there's risk of homelessness. The Homeless Assistance that was mentioned earlier is the correct emergency program to apply for in this situation.

0 coins

Update: I just checked and the current processing time for benefit theft claims in most counties is 7-14 days if all documentation is correct. Make sure you submit everything together (don't let them tell you to submit the form first and police report later). And definitely emphasize the eviction risk - in some counties, that can qualify for 24-48 hour expedited processing.

0 coins

Thank you for checking! I got the form downloaded and filled out. I'm going to try using that Claimyr service tomorrow morning to get through to my worker. Do you know if I can submit everything by email or does it have to be in person?

0 coins

ppl saying they got reimbursed but what about if it happens AGAIN?? my cousin got his money stolen 3x last year and the 3rd time they refused to replace it said he was "negligent" with his card security. the whole system is trash

0 coins

Multiple theft claims do trigger additional scrutiny, but they shouldn't automatically deny the claim. After repeated incidents, they typically require additional verification and may ask you to come in for an interview about your card security practices. They can deny if they determine you're not taking reasonable steps to protect your benefits, but each case should be evaluated individually.

0 coins

After you get through this immediate crisis, remember to practice these security steps for the future: 1. Change your PIN immediately (and don't use obvious numbers like birth dates) 2. Check for skimming devices at ATMs (wiggle the card slot before inserting) 3. Use ATMs inside banks when possible, not standalone ones 4. Set up text alerts for all transactions 5. Consider withdrawing all cash aid at once instead of making multiple smaller withdrawals Also, counties are now implementing enhanced security measures for EBT cards. Ask your worker if your county has the new chip-enabled cards yet.

0 coins

Thank you for these tips! I just changed my PIN through the EBT customer service line. I never knew about wiggling the card slot to check for skimmers - will definitely do that from now on. Really appreciate everyone's help - feeling slightly less panicked now that I have a plan.

0 coins

I went through this exact same situation 6 months ago and want to share what worked for me. First - breathe, you WILL get your money back if you follow the right steps. I submitted my EBT 2259 form and police report on a Tuesday and had my benefits restored by the following Friday (8 days total). A few things that helped speed up my case: - I submitted everything in person at the county office (not by mail/email) and got a receipt with the date stamp - I brought bank statements showing my regular spending patterns to prove the fraudulent withdrawals were out of character - I emphasized the emergency nature due to rent being due For immediate help with rent, also ask your worker about the Emergency Aid program - it's separate from regular CalWORKs and can sometimes provide a one-time payment for housing emergencies while your theft claim is being processed. Don't let them tell you that you have to choose between programs - you can apply for both. Stay persistent with following up every 2-3 days. Document every phone call and conversation. You've got this!

0 coins

CalWorks AI

Expert Assistant
Secure