I had a similar experience with a claim that took about 5 weeks to resolve. What really helped me was being super organized and proactive. Here's what I recommend: 1) Create a simple spreadsheet to track every interaction - date, time, person you spoke with, and what was discussed. 2) Ask for claim status updates via email so you have everything in writing. 3) If they say they need additional documentation, ask them to send you a specific list of what's needed rather than playing guessing games. 4) Don't be afraid to escalate after 30 days - that's reasonable for most auto claims. 5) Consider reaching out through their social media channels too - sometimes companies respond faster there because it's public facing. The key is being persistent but professional. You've got this! Keep us posted on how it goes.

I'm dealing with something similar right now - my claim has been pending for about 6 weeks! Here's what's been working for me: I started keeping a detailed log of every single phone call (date, time, rep name, what was discussed), and I always follow up with an email summarizing the conversation. This creates accountability. Also, don't just accept "it's being processed" as an answer - ask specifically what stage it's in and what the next concrete step is. If you haven't already, request your adjuster's direct line instead of going through the main number every time. And honestly, after a month, you're totally within your rights to escalate to a supervisor. I've found that being politely persistent (calling every few days) really does make a difference. USAA is usually pretty good, but sometimes claims just get lost in the shuffle. Stay on them!