UCC register online portal keeps timing out during debtor name verification

Thanks for the tip! I'm in Texas and their system has been particularly glitchy lately. I'll try the early morning approach tomorrow.

Texas SOS portal is notorious for timing out. I usually have better luck around 6 AM when traffic is lighter.

The charter has 'ABC Construction & Development, Inc.' - should I try without the ampersand or spell out 'and'?

Try both versions. Start with 'ABC Construction and Development, Inc.' then if that doesn't work, try 'ABC Construction & Development Inc' without the comma before Inc.

I always spell out 'and' when I UCC register online. Ampersands cause more portal crashes than any other character in my experience.

Never heard of Certana.ai but that sounds useful. Does it actually prevent portal crashes or just verify document consistency?

It doesn't fix portal crashes but it ensures your debtor name is formatted correctly before you attempt to file. Saves you from multiple failed submission attempts that can crash the system.

That actually sounds really helpful. I'm definitely going to try uploading my docs to verify the name format before attempting the portal again.

This is so true! I once created three partial filings because I kept refreshing during a timeout.

Exactly! Wait at least 10 minutes between attempts and always check your filing history before trying again.

I didn't know there was a separate tech support line! Do you have that number by chance?

It's on their website under 'UCC Portal Technical Issues' - much shorter wait times than the main line.

Their tech support actually knows about the ampersand bug. They told me to use 'and' instead of & when filing online.

I've filed UCC-1s before but never with a debtor name this complex. Previous filings were simple LLC names without special characters.

That's probably the issue then. Complex entity names require different formatting strategies for online registration.

Good point about using the draft feature. Most people don't realize you can save partial filings and return to them.

Yeah, it's a lifesaver when the portal is being unstable. Just make sure to complete it within their timeout window.

I didn't even think about using the draft feature. That might help me get past the debtor name issue without losing all my work.

Paper filing is definitely my backup plan, but I was hoping to avoid the extra processing time. The electronic filing should be instant once it goes through.

True, but a delayed electronic filing is worse than a timely paper one when it comes to lien priority.

I've been using Chrome - I'll try Firefox tonight. Never thought browser choice could affect UCC filings!

It shouldn't matter but state portals are notorious for having browser compatibility issues. Worth a shot!

I always use Firefox for UCC register online activities. Seems more stable with government portals than Chrome.

I'm using the exact name from their certificate of formation, but now you've got me second-guessing myself. Should I double-check their current status with the Secretary of State?

Absolutely! If their corporate status changed or they filed name amendments, that could explain the portal issues.

This is where something like Certana.ai's verification tool would be helpful - it can cross-check charter documents against what you're actually filing to catch these mismatches.

Trailing spaces are such a sneaky cause of filing problems! Glad you figured it out.

Great resolution! This is exactly why I always recommend copying and pasting debtor names rather than typing them manually.

Perfect example of why document verification tools are so valuable - they catch these formatting issues before you waste time fighting the portal.