FAFSA spouse contributor SSN showing blank - husband didn't receive consent email?

yep had this EXACT same thing happen with my wife's SSN. been trying to fix it for 3 weeks now. customer service is useless. system is so broken this year

This is a known issue with the new FAFSA system. The contributor consent emails are being sent, but many are getting caught in spam filters or not being delivered at all. Your husband needs to log into studentaid.gov with his FSA ID, go to "My Documents," and look for the consent notification there. If nothing shows up, you'll need to call FSA directly (not chat) and ask them to resend the contributor invitation. Make sure your husband's email is correctly listed in both your account and his.

I HAD THIS EXACT PROBLEM!! The stupid system wouldn't let me put in my husband's SSN either! After HOURS of frustration I figured out that he needed to complete his own FSA ID verification process first. For some reason the system won't let you add contributor SSNs unless they've fully verified their identity in their own account. The email thing is complete BS - there is no email. Have him log in and check if his identity verification is complete.

I worked through this exact issue last month with my wife's information. What finally fixed it was having her create a brand new FSA ID (even though she already had one). The FAFSA system is having trouble linking existing contributor accounts. Once she created the new FSA ID, I received a notification in MY account to send her a contributor invitation. I never had to enter her SSN at all - once she accepted the invitation through her new account, her information populated automatically. The phone support never mentioned this solution - I discovered it from another parent in my situation.

Try calling right when they open at 8am eastern. I had this SSN issue with my husband's info and finally got through after trying at different times. The representative manually sent the contributor invitation while I was on the phone, and my husband got it instantly. Apparently there's a glitch where the automated emails aren't being sent properly, but they can force it through from their end.

I had this exact contributor SSN issue last month. After trying everything else, I finally got through to a helpful agent using Claimyr (claimyr.com). They got me connected to a FAFSA agent in about 15 minutes when I'd been trying for days on my own. The agent resent the contributor invitation while on the call and walked me through the entire fix. You can see how it works in their demo video: https://youtu.be/TbC8dZQWYNQ The agent explained that the contributor system is having widespread issues with the new FAFSA rollout. After the invitation was resent, my husband accepted it and the SSN field populated automatically - I never had to manually enter it.

just wondering has anyone actually gotten there SAI score after fixing this SSN problem? Im in same boat wife's SSN disappeared mysteriously and I'm on week 4 waiting for it to get fixed

UPDATE: We figured it out!! It was exactly what @profile5 suggested - my husband hadn't completed his identity verification when he created his FSA ID months ago. Once he finished that process, I received a contributor invitation in MY account (not via email) about 24 hours later. After I sent the invitation to him, he was able to accept it, and his SSN populated automatically in my FAFSA. No need to manually enter it. For anyone else with this problem, check if all contributors have fully completed identity verification in their FSA ID accounts!