FAFSA processed but university says they can't see it - both 2023-2024 and 2024-2025 applications missing

The same thing happened to my daughter last month! The issue was that while her FAFSA was processed on studentaid.gov, the actual transmission to the school got hung up somewhere. Here's what worked for us: 1. Log into studentaid.gov and take screenshots showing both FAFSAs as processed with your son's school code listed 2. Call the Federal Student Aid Info Center directly (not the school) at 1-800-433-3243 to confirm the transmission status on their end 3. Ask them to manually re-transmit both FAFSAs to your school 4. Get a case number and confirmation from them that the re-transmission was initiated 5. Wait 3-5 business days (it took 4 for us), then contact your school's financial aid office again with the case number For us, this resolved the issue. The FSA rep explained that sometimes there are data transmission errors between systems, especially with the new FAFSA simplification this year.

This has been happening CONSTANTLY with the new "simplified" FAFSA system!!! Im so angry about this whole situation. My daughter's FAFSA has been "transmitted" THREE SEPARATE TIMES according to studentaid.gov but her college STILL claims they dont have it!!! The entire system is broken and nobody wants to take responsibility. Ive spent HOURS on hold with FSA just to be disconnected. Meanwhile my daughter might lose her scholarships because of THEIR screwup!!!! This is ridiculous!!!

so I work in a university financial aid office (not yours obviously lol) and theres actually a specific glitch with the transmission system right now. when people submit both 2023-24 and 2024-25 FAFSAs close together, sometimes they cancel each other out in our system. its stupid but its happening everywhere. you need to ask specifically for the financial aid director or assistant director when you call the school, not just the front desk people. they can usually fix it on their end by doing a manual import from the federal database.

Try using Claimyr to get through to the FSA phone line faster! I was stuck in the same situation last month and spent days trying to reach FSA with no luck. Someone here recommended Claimyr (claimyr.com), and it got me connected to an actual FSA agent in about 20 minutes instead of hours on hold. They have a video showing how it works: https://youtu.be/TbC8dZQWYNQ The FSA agent was able to confirm my FAFSA was actually transmitted properly and gave me specific information I could take back to my school's financial aid office to get them to look in the right place in their system. Saved me so much stress!

This is a common issue with the new FAFSA system that was rolled out for the 2024-2025 application year. There are several technical reasons why the school might not see your applications: 1. SAI calculation delays: If your Student Aid Index (SAI) hasn't been fully calculated, the school can't access the full record even if it shows as "processed" on studentaid.gov 2. ISIR transmission errors: The Institutional Student Information Record (ISIR) is what actually gets sent to schools, and there's been a backlog in this system 3. School import schedule: Many schools only import FAFSA data on certain days of the week 4. CPS processing delays: The Central Processing System has been experiencing significant delays Your best approach is two-pronged: First, contact FSA directly to confirm both applications have been fully processed (not just received) and transmitted to your school. Get confirmation numbers for both transmissions. Second, contact your school's financial aid office (ask for a senior counselor, not front desk) and provide those confirmation numbers. Ask them to check their import queue, not just their existing records. If they still don't see it after 3-5 business days from FSA confirmation, request that they do a manual lookup using your son's Social Security number in the FAA Access to CPS Online system.

The same thing happened to me! I called my school's financial aid office every day for a week until someone finally helped me lol. The person who finally fixed it said sometimes they have to manually search for the FAFSA in their system using my SSN because it doesn't always show up in their regular imports. Keep calling!!

this happened to me to lol. my fasfa was there but not there if that makes sense?? turns out i put the wrong school code on the 2023 one but the right code on the 2024 one. double check all ur school codes!!

Just wanted to follow up - did you manage to resolve this? The key thing to remember is that the school's financial aid office and studentaid.gov are looking at two different systems. What worked for us was getting the FSA to give us specific confirmation that the ISIR (Institutional Student Information Record) had been transmitted, not just that the FAFSA was processed. The confirmation numbers are what finally got the school to find the applications in their system.