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Btw did anyone else notice the FAFSA website is super glitchy on mobile? Can't even see half the fields when filling it out on my phone had to switch to laptop.
UPDATE: I called my daughter's college financial aid office this morning and they were super helpful! They said this happens all the time with siblings and multiple parent accounts. They noted in our file that we might have a processing delay because of the account issue. Also checked both applications and made sure the household size and financial info matched exactly. Feeling much better now! Thanks everyone for your help!
Have you also checked if both you and your daughter fully completed the "Review & Submit" steps? Sometimes people think they've submitted when they actually just saved their progress. Also, did you receive email confirmations of submission from FSA? That would confirm both applications were fully completed.
Yes, we both went through all the Review & Submit steps and received confirmation emails back in January. That's what makes this so frustrating - everything seems to be done correctly! I'm going to try the suggestions about contacting an agent directly and having schools manually check for her information. Thanks for trying to help troubleshoot this!
UPDATE: We finally got this resolved! After trying for days, I used Claimyr to reach an FSA agent who discovered the problem. Even though our FAFSA showed as processed with an SAI number, there was a transmission block because my daughter's birth date was entered differently in two places (typo on my part - I put month/day reversed in one section). The agent fixed it immediately and confirmed our FAFSA is now being sent to all schools. Just wanted to update in case anyone else runs into similar issues. THANK YOU all for your help and suggestions!
You might also want to check if your daughter qualifies for independent status due to the death of a parent. I'm not 100% sure about the rules, but I think if one parent is deceased and the student isn't living with or receiving financial support from the other parent, they might qualify as independent. That would completely change the SAI calculation.
That's not correct for FAFSA purposes. A student doesn't automatically qualify as independent if one parent dies - they would still report the surviving parent's information. The only death-related independent status is if BOTH parents are deceased. The OP should definitely pursue the professional judgment route instead, as that's designed exactly for situations like this.
Thank you all for the helpful advice! I've started reaching out to the financial aid offices at each school. One has already responded and sent me their Special Circumstances form, which specifically has a section for "Death of spouse" and "Loss of employment." Feeling a bit more hopeful now. I'll keep you updated on how it goes!
Update on my situation - got the SSN fixed! Called back this morning, asked for Tier 2 support like someone suggested, and they fixed it immediately. The agent said it should update in 3-5 days in the system. FYI they said this is happening because the system isn't correctly transferring contributor information from the IRS data retrieval tool.
UPDATE: I called this morning, asked specifically for Tier 2 support, and got someone who knew exactly what I was talking about! She said they've had tons of these cases and submitted a correction request for my spouse's SSN. She gave me a confirmation number and said it should be fixed in the system within 3-5 business days. She also mentioned they're working on a system update to fix this glitch for everyone affected. Thank you all for your help!!
Tasia Synder
Based on your follow-up comments about having multiple jobs and divorced parents, I'm almost certain your application is going through additional verification steps. This isn't necessarily bad - it's just part of ensuring aid is distributed accurately. If your housing deposit is due soon, I'd recommend: 1. Contact your school's financial aid office directly - they can sometimes access more information about your FAFSA status than you can see 2. Ask if they offer any temporary aid determinations for students with pending FAFSAs 3. See if they have a housing deposit deferment program for students awaiting financial aid decisions Many schools have processes in place specifically for students in your situation.
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Abigail Patel
•Thank you so much for this advice! I'll contact my school's financial aid office tomorrow morning. Didn't know about the possibility of a housing deposit deferment - that would be a huge relief!
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Mohamed Anderson
After reading through your comments, it definitely sounds like your application is under additional review due to your more complex financial situation. When I worked in financial aid, applications with multiple income sources and divorced parents almost always took longer to process. One important point: if your application has been selected for verification, you should have received a notification. Since you haven't, it's possible there's a communication issue. Double-check your spam folder and make sure your contact information is updated in your FSA profile. If you haven't been able to get through on the phone, I'd try early morning (right when they open) or use Claimyr (claimyr.com) which can help get you through to an agent faster. Getting direct confirmation from FSA about what's happening with your application will give you peace of mind and potentially help resolve the issue sooner.
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Abigail Patel
•I'll definitely try calling first thing tomorrow morning when they open. If that doesn't work, I might try that Claimyr service. At this point, I just need answers so I can make plans. Thanks!
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