UPDATE: We finally got through the ID verification!! Using the Claimyr service that someone suggested above, I got through to an agent in about 15 minutes instead of hours on hold. The agent said there was a mismatch between how my daughter's name appeared on her ID (with a middle initial) versus the FSA account (with full middle name). They fixed it on the spot and the verification cleared immediately. Now we're racing to complete the actual FAFSA before the priority deadline. THANK YOU everyone for your help and suggestions!

Congratulations on getting through the verification! This thread has been incredibly helpful - I've been lurking here while dealing with my own son's verification issues. Just wanted to add that after reading everyone's suggestions, I tried the mobile app approach mentioned by Matthew and it worked! Uploaded his passport through the FSA mobile app with a .edu email address and got verified in 3 days. For anyone still stuck: definitely try multiple approaches (different browsers, mobile app, different ID types) and document everything with screenshots. The system seems really finicky but persistence pays off. Good luck everyone!

Just to follow up on your question about whether this could happen again - the Department of Education has indicated that most recalculations should be completed by early May, but there may be additional targeted corrections for specific scenarios through June. If your twins' applications were recalculated once, it's possible but less likely they'll be adjusted again. To stay informed, I recommend: 1. Checking your StudentAid.gov account weekly 2. Reading all emails from Federal Student Aid carefully 3. Staying in contact with the financial aid offices at your twins' chosen schools Schools are being advised on how to handle these recalculations, and many are being flexible with financial aid deadlines as a result.

This whole situation is honestly a nightmare for families trying to make college decisions! I'm dealing with something similar - my daughter's FAFSA has been a rollercoaster. It was initially processed in March, then showed "pending" for weeks, then suddenly got reprocessed with a completely different SAI last week. No communication from FSA about what was happening during those weeks of uncertainty. What's really frustrating is that colleges are asking for deposit decisions while our financial aid picture keeps changing. I've had to reach out to three different schools to explain the FAFSA chaos and ask for deadline extensions. Thankfully most have been understanding, but it shouldn't be this stressful! At least your twins' SAI went down - that's a silver lining in all this confusion. I'd definitely recommend screenshotting everything and keeping records of all the changes, just in case you need to reference them later with the schools.

Just so you're aware, if you can't get this resolved in time for the scholarship deadline, many scholarship committees understand the FAFSA issues this year. Have your son contact the scholarship committee directly, explain the situation, and ask if he can submit his application with a note that the SAI is pending due to documented FAFSA processing issues. Many are offering extensions or conditional reviews this year because of the widespread problems.

I'm dealing with a similar situation right now! My daughter's FAFSA has been stuck with the "SAI cannot be calculated" error since mid-February. What I've learned from going through this nightmare is that the error is often triggered by inconsistencies between different sections of the FAFSA, even when everything looks correct on our end. One thing that hasn't been mentioned yet - check if you reported any untaxed income (like child support, veterans benefits, etc.) in the wrong section. The new FAFSA has moved these questions around and it's easy to double-report or miss reporting certain income types. Also, if you have any business or farm assets, those calculations can cause processing delays. I'm still waiting for resolution myself, but wanted to share what I've learned in case it helps. The whole system is clearly broken this year and it's incredibly stressful when our kids' futures are hanging in the balance. Hang in there!

Update: I tried again on my laptop with Chrome and selected "not required to file" instead of "will file" - and the untaxed income section appeared! I was able to report my SSDI benefits under the Social Security benefits section. The application is now complete and it gave me my SAI calculation. Thanks everyone for your help! Special thanks to those who pointed out the "not required to file" option - that was exactly what I needed to fix!

So glad you got this resolved! This thread is super helpful for anyone else dealing with disability income on the FAFSA. I've been putting off starting mine because I wasn't sure how to handle my SSI benefits, but now I know to look for the "not required to file" option and make sure I'm using a desktop browser. Thanks to everyone who shared their experiences - it's so much less intimidating when you know what to expect!

Quick update on processing times: The Department of Education recently announced they're working through a backlog of applications, with priority given to those submitted earliest. Applications from late November should be fully processed by mid-January at the latest. Here's what you can do while waiting: 1. Verify your daughter's studentaid.gov account has her current contact information 2. Check that the schools listed on her FAFSA match where she's actually applying 3. Start preparing any supplemental financial aid documents that schools might require (CSS Profile, institutional forms, etc.) 4. If any schools have specific financial aid deadlines approaching, contact them directly to explain the FAFSA processing delay Most schools understand the FAFSA delays this year and have contingency plans in place. They won't penalize students for delays outside their control.

I'm in a similar situation! My son submitted his FAFSA on 11/30 and we're still waiting too. It's so stressful watching other families get their financial aid packages while we're still in limbo. Reading through these responses is really helpful though - sounds like we should expect to hear something in the next week or two based on the 3-4 week timeline everyone's mentioning. I had no idea about checking the school portals separately, so thank you for that tip! Going to have him log into all of them today.