Not related to the divorce situation but when I was doing my FAFSA I accidentally put my mom's income as $54,000 when it was actually $45,000 (dyslexia problems lol) and it completely messed up my SAI calculation. Just triple check ALL the numbers you enter!

I'm going through the exact same nightmare with my FAFSA! My parents divorced 3 years ago and I've been stuck on the contributor section for weeks. The system keeps rejecting my mom's info even though she provides more support. I called the FSA hotline 4 times and got different answers each time - one rep told me to use my dad's info, another said my mom's, and the third said I needed some form I'd never heard of. The IRS data retrieval tool crashes every time I try to use it. At this point I'm considering just manually entering everything and hoping for the best. The whole system feels like it was designed by people who have never actually filled out a FAFSA themselves. Really hoping they fix these issues before next year because this is beyond frustrating for families already dealing with financial stress!

Did you ever get this resolved? I'm curious which solution actually worked because we had so many issues with the spouse signature thing too.

So glad you got it figured out! This thread is going to be super helpful for other people dealing with the same issue. The FAFSA spouse signature problem seems to trip up so many families, and it's frustrating that the system doesn't make the process clearer. Thanks for updating us on what actually worked - the combination of verifying the email AND using the direct signature link seems to be the key. Hopefully the Department of Education fixes these user experience issues for next year's FAFSA cycle!

UPDATE: I got it working!!! Turns out it was a combination of issues. I turned off my VPN like @casual_user suggested AND used the mobile app instead of the website like @financial_aid_advisor recommended. The mobile app interface is actually way easier to use than the website. Thanks everyone for your help!

So glad you got it working! I'm actually dealing with the exact same issue right now - been stuck on the signature page for days. Going to try the mobile app + turning off my VPN combo that worked for you. Quick question though - did you have to start the whole FAFSA over again on the mobile app, or were you able to pick up where you left off from the signature step?

I'm so sorry you're dealing with this - the divorce/FAFSA situation is incredibly stressful! I went through something similar when my divorce was finalized mid-academic year. A few practical tips from my experience: 1. **Priority order**: Start with your son's top choice schools first when contacting financial aid offices. Some schools are much more generous with professional judgment adjustments than others. 2. **Documentation prep**: Get multiple copies of everything ready - divorce decree, recent pay stubs, bank statements, and a letter from your ex's attorney or court documentation showing no support obligations. Having everything organized will speed up the process. 3. **Business account reporting**: Unfortunately yes, you do need to report those business accounts. I learned this the hard way too. The FAFSA considers any accounts in your name as your assets, regardless of their business purpose. 4. **Timeline management**: Don't wait for the FAFSA corrections to process before submitting special circumstances forms to schools. Do both simultaneously to avoid delays. The good news is that with your actual income of $28K, your contribution should drop dramatically once the adjustments are made. Hang in there - it's fixable, just takes some persistence!

I'm dealing with a similar situation right now and wanted to share what I've learned from my financial aid advisor. The key thing is to act quickly on both fronts - the FAFSA corrections AND the special circumstances appeals. For the FAFSA corrections, definitely don't try to use the IRS Data Retrieval Tool again. You'll need to manually enter just your portion of the 2021 income. If you filed jointly, you might need to get a tax transcript and calculate what portion was actually yours versus your ex's. One thing I haven't seen mentioned yet - make sure you're also updating your dependency status correctly. Since you're divorced, only YOUR income should count as the custodial parent, not your ex's. This is a separate issue from the special circumstances review. Also, regarding your eBay business - you mentioned putting $0 for business value, which is correct for the FAFSA since you have no employees. But for your taxes, make sure you're tracking all business expenses properly. This can help reduce your adjusted gross income, which will ultimately help with your Expected Family Contribution. The system is definitely frustrating, but don't give up! With your actual income of $28K, you should qualify for significant aid once everything is corrected.

I used to work in a financial aid office before the new FAFSA system rolled out. This sounds like a combination of issues - the one-time gift being counted as income and possibly some confusion with retirement assets. The good news is both are fixable! Make sure you get everything in writing when you fix it, because sometimes these corrections can revert in the system.

I went through something similar last year and it was incredibly frustrating! In my case, the issue was that my parents accidentally reported their gross income in one section and then also included some of the same income as "untaxed income" in another section. The system basically double-counted about $18,000 of our income, which inflated our SAI by around $7,000. From what you've described with the $20,000 gift for medical expenses, that's almost certainly being treated as regular income rather than a one-time gift. The FAFSA system is notoriously bad at handling these special situations automatically. One thing that helped me was creating a simple spreadsheet showing exactly what our actual income was versus what the FAFSA was calculating, then highlighting the discrepancies. Both financial aid offices found this really helpful when they submitted the professional judgment requests on my behalf. Also, if you do end up needing to contact FSA directly, try calling right when they open (8 AM EST) - the hold times are usually shorter then. Good luck!