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Did you guys manage to fix this? My niece is having the exact same problem now and I'm trying to help her figure it out.
Yes! We actually got it fixed last night. We followed the advice about clearing the browser cache AND we switched from Safari to Chrome. Then my daughter went through each section one by one, saving each page even if she had already completed it. When she got to the signature page, it worked! So I think it was a combination of browser issues and maybe some unsaved data.
I'm so glad to hear this community exists! I'm a college freshman whose little brother is about to apply for his FAFSA next year, and reading through these posts is already teaching me so much about potential issues to watch out for. The browser compatibility problems seem to be a recurring theme - I'll definitely make sure he uses Chrome from the start and sticks to one device throughout the process. Thanks everyone for sharing your experiences and solutions!
That's such a smart approach to get ahead of these issues! I wish I had known about the browser compatibility problems when my daughter first started her application - would have saved us so much stress. One other tip I'd add for your brother: make sure he has all his documents ready before he even starts (tax returns, bank statements, etc.) so he can complete everything in one sitting. The FAFSA system seems to work much better when you don't leave it partially completed for days. Good luck to him next year!
I think the entire FAFSA system is stupid. My son got NO financial aid because I made $92k last year, but they don't consider that I live in New Jersey where that barely covers rent and groceries. Meanwhile my nephew in Oklahoma got grants because his parents make $60k, which goes WAY further there. The whole system is broken.
I'm dealing with a similar issue but with a 403(b) rollover from my teaching job. The amount was much smaller ($23k) but it still bumped our SAI up significantly. I called one of the schools and they told me to submit a "Data Change Request" form along with the special circumstances paperwork. Apparently some schools have both processes? The financial aid officer said the Data Change Request gets processed faster because it goes directly to their FAFSA team instead of the general appeals committee. Might be worth asking about when you call!
That's really helpful to know about the Data Change Request form! I hadn't heard of that option. I'll definitely ask about it when I call the schools. It makes sense that it would get processed faster if it goes directly to the FAFSA team. Thanks for sharing your experience - every bit of insight helps when dealing with this mess!
Hey everyone! Just wanted to update - I went to the financial aid office in person today and finally got everything straightened out. Turns out I was missing the Statement of Educational Purpose form and proof of high school completion. They said my subsidized loan should be disbursed within 5-7 business days once I get the statement notarized (or I can just sign it in their office). Thanks for all the help!
I went through V5 verification last year and it was such a headache! One tip that really helped me was to scan/photograph everything before submitting it - I had to resubmit my high school transcript twice because they said they "never received it." Also, if you're tight on time, ask your financial aid office if they accept digital signatures on the Statement of Educational Purpose. Some schools do, which can save you a trip to get it notarized. The whole process took about 3 weeks for me once I had all the right documents, so hopefully yours goes faster!
To summarize the correct approach for your grandson's situation: 1. Determine which parent is the custodial parent (who the student lived with more in the past 12 months) 2. Use only that parent's individual income from 2022 (use W-2s to separate it from the joint return) 3. For household size, include the student, the custodial parent, and any other people that the custodial parent supports more than 50% 4. Keep documentation of the divorce and separate residences in case of verification 5. Complete the FAFSA section that asks if the tax return parents are still married - answer "no" and it will guide you through the process If you encounter any issues after submission, contact the financial aid office at your grandson's school directly. They often have more authority to help with these situations than the general Federal Student Aid helpline.
As someone who just went through this exact situation with my daughter last year, I wanted to add that you should also be prepared for potential delays in processing. When there's a divorce involved and you're separating income from a joint return, FAFSA sometimes flags the application for additional review. My advice: submit the application as early as possible (ideally in January) because if they do select you for verification, it can add 4-6 weeks to the process. Also, make copies of everything - the W-2s, divorce decree, and any worksheets you create showing how you separated the income. Some schools will ask for these documents even if FAFSA doesn't initially request them. One more tip - if your grandson's dad remarried after the divorce, the new spouse's income WILL need to be included if they filed jointly for 2022 and are still married now. But since you mentioned the step-mom is "no longer in the picture," that shouldn't apply here. Good luck with the application!
Sasha Reese
Update from my earlier comment: I just checked with a colleague in financial aid, and wanted to clarify that if your son has received his Student Aid Index (SAI), you can actually call each financial aid office with that number and ask for a preliminary aid estimate. Many offices can provide a rough package based on the SAI even before they've fully processed the FAFSA in their system. This could help you make a decision while waiting for official packages and while requesting scholarship extensions.
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Christian Burns
•This is incredibly helpful! I just found his SAI number on the studentaid.gov site. I'll call each school today with this information. Thank you so much for following up with this tip!
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Jamal Carter
I'm in a very similar situation with my daughter and wanted to share what's been working for us. We contacted the scholarship foundations directly and explained the FAFSA delays - 4 out of 5 gave us extensions until June 30th without any hassle. The key was being proactive and reaching out before the deadline rather than waiting until the last minute. Also, don't forget to check if any of those scholarships are renewable - if they are, you definitely don't want to risk losing them over bureaucratic delays. One foundation even told us they've been getting so many extension requests this year that they're considering automatically extending all deadlines due to the widespread FAFSA issues. Stay strong and keep advocating for your son - the scholarship committees want to give away their money to deserving students, not take it back due to government processing delays!
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