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I'm just starting to navigate this process for my younger brother and reading through all these responses is both helpful and terrifying! It's crazy that in 2025 we're still dealing with such basic technical issues on a government website that millions of students depend on. I'm bookmarking all these suggestions - the Microsoft Edge in InPrivate mode, trying late evening hours, using a simple password, and creating a new Gmail account seem like the most promising solutions. Thank you everyone for sharing your experiences and workarounds! @Amara Nnamani - I really hope one of these solutions works for you tonight. Please update us if you find success with any particular method!
This thread has been such a lifesaver! I'm also dealing with FAFSA issues for my daughter and had no idea where to start. It's really frustrating that families have to crowdsource solutions for what should be a straightforward government process. The fact that so many people are experiencing the exact same technical problems really shows how broken the system is. Definitely going to try the Edge InPrivate mode trick first since that seems to have worked for several people here. Thanks for compiling all the suggestions in one place!
I'm so sorry you're dealing with this nightmare! As someone who just went through the FAFSA process with my oldest daughter last year, I can totally relate to the frustration. The system seems to get worse every year instead of better. One thing that worked for us when we had similar button issues was completely disabling our antivirus software temporarily while creating the account. I know it sounds scary, but sometimes those security programs interfere with government websites. We used Norton and had to turn off the "Safe Web" feature specifically. Also, if you haven't tried yet, use your son's full legal name EXACTLY as it appears on his Social Security card - not any nicknames or shortened versions. The system is incredibly picky about name matching. I really hope you get this resolved soon. The stress of dealing with broken government websites on top of college application deadlines is just awful. Hang in there!
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Do they send by email or mail? I'm waiting too. My brother got his in like 5 days but I'm over two weeks now. This is so confusing.
They don't send your FAFSA results by email or mail to the schools. It's all electronic transmission through a secure federal database system called ISIR. Schools download these records electronically, usually daily or multiple times per week. As a student, you won't see this transfer happen - you'll only know when your school confirms they've received it or when it appears in your school's financial aid portal.
UPDATE: I finally got through to an FSA agent this morning! Turns out there was a problem with my school codes. Even though they SHOWED correctly in my account, there was some kind of transmission error. The agent resent my FAFSA to all my schools while I was on the phone, and she said they should receive it within 3-5 business days. She also sent me an email confirmation of our call that I can forward to my financial aid office for the priority deadline extension. Thanks everyone for your help!
Great! This is a common issue this year with the new system. Be sure to follow up with your schools in about 5 business days to confirm they received everything. If you're still having issues, don't hesitate to contact FSA again. Glad you got it resolved!
So glad you got it sorted out! This gives me hope - I'm in a similar situation where my FAFSA shows processed but my schools haven't received anything. Did you have to wait on hold for a long time to get through to FSA, or did you use a specific phone number/time of day that worked better?
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UPDATE: I finally got it working! For anyone else having this issue, here's what worked for me: 1. Waited until 11pm when fewer people were on the site 2. Started a completely fresh application (didn't use any saved info) 3. Used Firefox in private browsing mode with no extensions The system let me complete everything without freezing. Now I'm just worried my SAI calculation will be affected because I couldn't transfer my tax information directly from the IRS...hopefully not!
Great news! The SAI calculation shouldn't be affected as long as you input the same tax information manually. Just double-check all the AGI, untaxed income, and tax paid figures match exactly what's on your tax return. The direct transfer is more about convenience and reducing errors, but manual entry works fine if the numbers are correct.
Thank you! That's a huge relief. I was able to enter all my tax info directly from my returns, so hopefully everything will process correctly.
I'm having the exact same issue! Been trying since this morning and it's so frustrating. I'm glad to see Sarah got it working with the late-night/fresh application approach. I'm going to try that tonight. Has anyone else noticed if certain sections of the FAFSA are more prone to freezing than others? I'm wondering if there's a pattern to when these technical issues occur during the application process.
From what I've seen in this thread and my own experience, the freezing seems to happen most often right after the basic information section and around the dependency determination part. @19f72f83fd18 mentioned that earlier too. I think it might be related to the site trying to pull or save data from previous years. The late-night approach definitely seems to be the key - I'm planning to try around midnight tonight with a completely fresh start like @e08769462bbb did. Fingers crossed!
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I really appreciate all these insights. Just to summarize what I'm hearing: 1. Text message reminders seem universally popular 2. Clear, jargon-free checklists with explicit deadlines 3. Short, focused videos explaining specific aspects of the process 4. Better website organization with financial aid info easy to find 5. Direct parent communication options (separate from student communication) 6. One-on-one support options for parents who need personalized help 7. Transparent breakdown of costs and aid types This is exactly the kind of feedback I was hoping for. I'm going to bring these suggestions to our next department meeting. Thank you all for taking the time to share your experiences!
Thank you for actually listening! That alone would put you ahead of most financial aid offices I've dealt with. Can I ask what school you work at? If they're actually committed to improving communication, that's a school I'd recommend to others.
As a parent who's been through this process twice now, I can't emphasize enough how much the TIMING of communication matters. My biggest frustration was getting critical information AFTER I'd already made mistakes. For example, I didn't know about state grant deadlines being different from federal FAFSA deadlines until it was too late for my oldest. Cost us $3,000 in state aid. Then with my second kid, I found out about CSS Profile schools having their own priority dates only because another parent mentioned it at a school event. What would help me most: Send parents a CALENDAR at the beginning of senior year with every single deadline that applies to their specific situation. Not generic dates, but personalized based on the schools their kid is applying to. And please, PLEASE follow up with reminders at least 2 weeks before each deadline. Also - stop assuming parents know what acronyms mean. When you say "complete your SAI verification," I have no idea what you're talking about. Just spell it out: "Complete your Student Aid Index verification." One more thing - can schools please coordinate better? Having 5 different schools ask for the same tax documents through 5 different portals is exhausting.
Sophia Long
My daughter went through this exact situation last year! I remember being so confused about why we needed to submit another FAFSA when she'd just been approved for Spring. What nobody told me was that some schools have scholarship programs with January deadlines that require the FAFSA to already be processed! She missed out on applying for a $2500 departmental scholarship because our FAFSA wasn't completed in time. Learn from my mistake!
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Royal_GM_Mark
•Oh no, that's exactly what I'm worried about! I'll check with her specific college about any scholarships with early deadlines. Thanks for the warning!
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CosmicCowboy
As someone who just went through this process myself, I can confirm that yes, you absolutely need to complete the 2025-2026 FAFSA now even though your daughter just got approved for Spring 2025. I made the mistake of thinking I had more time since we "just finished" the last application, but I quickly learned that financial aid operates on academic year cycles, not calendar years. The 2024-2025 FAFSA only covers through Spring 2025, so if your daughter plans to attend Summer 2025 or Fall 2025, you'll need the new application. I ended up rushing to complete ours in early January and barely made our school's priority deadline of February 1st. My advice? Get it done this week while you still have all your documents organized from the previous application!
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Jamal Washington
•Thank you so much for sharing your experience! It's really reassuring to hear from someone who just went through this exact situation. I'm definitely going to take your advice and get it done this week - I still have all our tax documents and information readily available from when we completed the 2024-2025 FAFSA, so it makes sense to tackle it now while everything is fresh. Better to be early than scrambling to meet deadlines later! Did you find the 2025-2026 application significantly different from the previous year, or was it pretty straightforward since you'd already done it once?
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